---
description: Review of Inagent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Inagent | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [Inagent](/software/526729/Inagent)

# Inagent

Canonical: https://www.softwareadvice.co.nz/software/526729/Inagent

> Inagent is an autonomous AI agent platform that helps businesses in telecommunications, education, healthcare, banking, insurance, retail, e-commerce, transportation, and tourism manage high-volume customer service and sales interactions. It serves companies of varying sizes across Spain and Latin America. The software is cloud-based, hosted on Amazon Web Services.

Core features include omnichannel management across voice, WhatsApp, webchat, SMS, Instagram, and Facebook Messenger from a single platform. AI agents handle end-to-end conversations, understand customer intent, query data, and execute actions in connected systems. A no-code setup lets teams configure agent goals, tone, and rules without technical expertise. Defined escalation rules transfer conversations to human agents when needed. Real-time supervision alerts flag long, blocked, or negative-sentiment conversations. Performance dashboards and conversation analytics help teams track KPIs and adjust agent behavior. Inagent also supports proactive outbound messaging for reminders, appointments, and payments, and offers multilingual support across more than 200 voices. Integration with CRM, ERP, contact center, and calendar systems is available via API.

Security features include ISO 42001 certification, data encryption in transit and at rest, role-based access controls, and full conversation traceability. Support is available via knowledge base resources.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Inconcert
- **Founded**: 2001

## Commercial Context

- **Pricing Details**: Please contact inConcert for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Customer Experience Management
- Customer Service Analytics
- Customisable Branding
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Language Detection
- Lead Capture
- Live Chat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software)

## Related Categories

- [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software)
- [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software)
- [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16475 reviews)
2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24219 reviews)
3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews)
5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1728 reviews)

## Reviews

### "Excelente opción para automatización en WhatsApp" — 5.0/5

> **Luis Carlos** | *19 September 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: La facilidad para manejarlo y entrenarlo, no es necesario esperar al proveedor para hacer modificaciones
> 
> **Cons**: Al principio se debe entender bien como "Entrenar" el agente virtual para evitar errores, luego es fácil la gestión
> 
> Buscamos una solución de agente virtual para reducir las llamadas de servicio al cliente y que las preguntas frecuentes fueran contestadas por el agente virtual, de esta manera dedicar a los agentes a gestiones de recuperación y ventas.

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### "Inagent, innovación en los agentes virtuales" — 5.0/5

> **Leidy** | *20 September 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Inagent permite programar agentes virtuales, modificarlos y ajustarlos según las necesidades de la operación, lo que otorga flexibilidad y control. Además, ofrece supervisión en tiempo real para identificar oportunidades de mejora en las interacciones y cuenta con herramientas de reportería que facilitan la visualización del flujo de conversaciones mediante texto o gráficas. A esto se suma un análisis sentimental integrado, que ayuda a comprender mejor el estado de ánimo de los clientes y a tomar decisiones más acertadas para optimizar la experiencia de servicio.
> 
> **Cons**: Se require de un guión y una base de conocimiento bien detallada y estructurada para que Inagent sea lo más preciso posible en sus respuestas

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### "Formidable." — 4.0/5

> **Enrique** | *12 September 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más me agradó del software es la gran facilidad que ofrece para la creación y despliegue de agentes virtuales, permitiendo que el proceso sea rápido, intuitivo y accesible, además de la posibilidad de utilizar prompts en un lenguaje muy cercano al humano, lo cual facilita de manera notable la definición del comportamiento y de las respuestas que el Agente Virtual brinda a los usuarios que interactúan a través del canal.
> 
> **Cons**: Por el momento no he concluido con la exploración completa de todas las funcionalidades que ofrece la herramienta; sin embargo, hasta donde he podido revisar, considero que cumple de manera adecuada con las expectativas de negocio planteadas, sin haber encontrado limitaciones relevantes en esta etapa de la evaluación.
> 
> Mi experiencia general con la herramienta ha sido satisfactoria, ya que hasta el momento cumple con las expectativas de negocio planteadas, mostrando un desempeño alineado con los objetivos y requerimientos que se buscaban en la evaluación.

-----

### "Innagent Mentius" — 5.0/5

> **Oscar Alberto** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Es versátil en la configuración y permite realizar cambios de manera rápida. la interfaz es muy intuitiva
> 
> **Cons**: Muy poco, es un buen producto orientado a la experiencia del cliente. tal vez mejoraría la interface para permitir programar los bots en lenguajes o instrucciones.
> 
> Definitivamente el camino para generar innovación en las soluciones que la compañía quiere orientar para su crecimiento.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/526729/Inagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/526729-Inagent/> |
| en-AU | <https://www.softwareadvice.com.au/software/526729/Inagent> |
| en-GB | <https://www.softwareadvice.co.uk/software/526729/Inagent> |
| en-IE | <https://www.softwareadvice.ie/software/526729/Inagent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/526729/Inagent> |

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