--- description: Review of Sobot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sobot | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Sobot](/software/524506/Sobot) # Sobot Canonical: https://www.softwareadvice.co.nz/software/524506/Sobot Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/524506/Sobot?page=2) > Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee\!, Michael Kors, J\&T, Air Liquide, OPay, Mico, and Lilith Games. > > Verdict: Rated **4.9/5** by 113 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 113 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - CRM - Call Centre Management - Call List Management - Call Monitoring - Call Recording - Call Reporting ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. 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And when integrating i am completely new to AI as a whole but with the product rescources they provided it was easy to setup for me > > **Cons**: Sobot has an awesom customer support assistance so i agree with the product > > Sobot omnichannel suite is helping us solve and manage patient communications via online so that is a win for us ----- ### "Global Voice Support" — 5.0/5 > **Bella** | *24 July 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What stood out most was how effortlessly Sobot unified our global voice operations. The call quality is consistently clear, even across continents, and the smart routing rules help direct calls to the right campaign lead or regional manager without confusion. We also loved how quickly we could integrate it with our existing CRM and internal tools—no messy workarounds. For a community-focused brand like TRIBE, where relationships are everything, having a reliable, responsive, and easy-to-use voice support system made a huge difference. > > **Cons**: While the overall experience has been positive, the initial setup for custom call flows and CRM triggers required some technical assistance, which might be a hurdle for teams without in-house IT support. Also, although the analytics dashboard is useful, we’d love to see more advanced real-time insights—like caller sentiment or live coaching tools—to help us fine-tune our creator engagement even further. > > Our overall experience with Sobot has been excellent. As a global team managing creator campaigns and brand partnerships, we needed a voice solution that could handle complexity without creating chaos—and Sobot delivered. From the moment we onboarded, the platform felt intuitive, and their customer support team was incredibly responsive, walking us through setup and tweaks with real care. Calls are smooth, routing is smart, and it integrates seamlessly with our CRM, saving our community team valuable time. Sobot has helped us stay more connected, more organized, and more human—exactly what a community-first company like TRIBE needs. ----- ### "A useful addition to our day to day operations" — 5.0/5 > **John** | *9 August 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The main benefit for us has been having a better way to handle the first round of inquiries coming through our digital channels. We get a mix of client questions and new business inquiries, and not all of them need someone from the team to respond immediately. Sobot has helped us deal with the straightforward ones and make sure the more relevant conversations get to the right people. > > **Cons**: It does need some upkeep. When our services or internal processes change, we have to make sure the information in the chatbot is updated as well. It's not a major issue, but it is something we have to include in our regular process. > > We've had a good experience with Sobot. The value has been fairly simple, it takes care of some of the initial conversations that would otherwise sit with our team. That has made the process a little more efficient without taking away the personal interaction we have with clients. We still handle the important conversations ourselves, but having Sobot deal with the routine ones has been helpful. ----- ### "Magnificent CRM and Marketing Automation Platform." — 4.0/5 > **Isabel Mendoza** | *6 June 2025* | Music | Recommendation rating: 8.0/10 > > **Pros**: Sobot increases customer engagement. Sobot increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with Sobot. It is a reliable tool for email marketing. > > **Cons**: Sobot has achieved all my objectives thus I don't have any negative remarks to make. Great Experience. > > Sobot has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. Sobot automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively. ----- ### "Helped Us Manage Customer Inquiries More Efficiently" — 5.0/5 > **Jessica** | *5 June 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: What I liked most was how it helped us manage routine customer inquiries more efficiently. A large number of customer questions tend to be related to order updates, returns, and product information, and having those handled automatically reduced some of the workload on the team. It also helped maintain quicker response times, particularly during busy periods when inquiry volumes were higher than usual. > > **Cons**: It handles routine questions well, but more complex customer inquiries still require human support. Some additional customization options would also be helpful. > > We initially introduced it to help manage the growing number of customer inquiries coming through our support channels, particularly around orders, returns, and general product questions. One of the first things we noticed was that it reduced the amount of time our team spent answering the same questions repeatedly, which helped us stay more focused on customers who needed direct assistance. During busier periods, such as promotions and seasonal campaigns, it helped us keep response times under control without placing additional pressure on the team. Customers were able to get answers to common questions much faster, and that improved the overall flow of support requests. The chatbot works best as a first point of contact rather than a complete replacement for human support and it has become a useful part of our customer service process and has helped us manage inquiries more efficiently on a daily basis. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/524506/Sobot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/524506/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data