---
description: Review of ReplyDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ReplyDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [ReplyDesk](/software/524385/ReplyDesk)

# ReplyDesk

Canonical: https://www.softwareadvice.co.nz/software/524385/ReplyDesk

> ReplyDesk is an ecommerce helpdesk and multichannel order management solution designed for ecommerce sellers. It's an integrated multichannel inbox with a range of help desk tools that empower sellers to better manage their customer service through more efficient ticket management and communication. With a selection of automated help desk and AI tools, including automatic ticket assignment for multi-agent service teams, AI-generated ticket summaries and responses, SLA timers, and custom auto-replies, ReplyDesk is designed to help sellers not only better manage their customer service, but also better manage their support teams. 

ReplyDesk seamlessly integrates with ecommerce marketplaces, including eBay, Etsy, and Amazon, social media platforms, including Facebook, Instagram, and Twitter/X, shopping carts, like BigCommerce, Shopify, and WooCommerce, and email inboxes like Gmail, Yahoo, and Outlook, enabling sellers to bring all their communication channels together into one simple helpdesk.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ReplyDesk

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: ReplyDesk is designed for ecommerce sellers at every stage of their ecommerce journey, and its dynamic tiered pricing plans ensure that every seller is able to get access to the helpdesk tools they need at a price point that makes sense for their business. 

We offer a completely FREE Essential plan for ecommerce sellers who are just starting out their online selling journey, offering them the tools they need to provide 5-star service on every sales channel. 

For growing sellers, we offer the Professional plan, a plan that's designed to grow with your customer service needs. At just $29 per month per agent, this plan can flexibly grow with your business. It offers key features like AI-powered service tools and SLA times, to help you manage your customer service across all you selling channels efficiently and effectively. 

Finally, for established sellers who need to manage large teams of support agents, we offer the Growth plan, which includes 15 agent slots, white-glover service, and priority onboarding for a smooth multichannel customer service experience from start to finish.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Automated Routing
- Collaboration Tools
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Third-Party Integrations
- Ticket Management

## Integrations (10 total)

- Amazon API Gateway
- BigCommerce
- Facebook Business Suite
- Gmail
- Instagram
- Shopify
- TikTok
- Twitter/X
- WooCommerce
- Yahoo Mail

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/524385/ReplyDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/524385-ReplyDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/524385/ReplyDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/524385/ReplyDesk> |
| en-IE | <https://www.softwareadvice.ie/software/524385/ReplyDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/524385/ReplyDesk> |

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