Entrata

Pros

Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have.

Cons

The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate.

Pros

Streamlines workflow and has built in app and inspections. Being able to pull reports is amazing.

Cons

I would like to be able to call residents from the app on iPhone and have my number be blocked or something. There are issues with the inspections and charges that we have some across. We also have issues with the make readies being available or posted correctly in the app. I also think resident inspector should be housed in a different place than the maintenance/ staff inspections.

Pros

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Cons

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Pros

I like that Entrata can run detailed reports. I also like the work order function. I like that it helps our team have leads, payments, work orders, etc in one place.

Cons

Entrata has a big learning curve. The system can be overwhelming to learn at first.

Pros

I like the workflow from prospect interaction to post move-in activity. Once you get familiar with the dashboard, the prompts and reminders lighten the workload as well as all the automations. Entrata also offers mini products such as renters insurance and energy benchmarking allowing us to work out of the same software 98% of the time. Not mentioning the amazing customer service would be a travesty. From the call-center service staff to our CSM and migration team, we have experienced incredibly pleasant and helpful people ready to assist.

Cons

Occasionally, the system will run slowly, which of course impacts our entire company’s productivity. There have been a few glitches with two factor authentication in the past, but nothing recently.

Alternatives Considered

Reasons for Choosing Entrata

Switched From

Reasons for Switching to Entrata

Pros

Ease of use. Simple navigation. Easy to read reports and a very clean dashboard look.

Cons

I wish the make ready board was a little more simplified like everything else on Entrata.

Alternatives Considered

Reasons for Choosing Entrata

Switched From

Reasons for Switching to Entrata

Pros

Walked through the steps with me when I had asked-to fix the issue-I'm not to savvy with computers-this was nice to have.

Cons

At first staring Entrata, I felt it took long for someone to fix any issues but now it has been getting addressed and resolved right away or in a timely manner.

Pros

User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).

Cons

Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.

Pros

Information is easy to pull, ledgers are self explain. I have used other softwares and Entrata has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too.

Cons

Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices.

Pros

Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.

Cons

How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.

Pros

Entrata has everything under one platform and is very easy to use.

Cons

I don't really have a complaint. Even when there is an issue and we have to contact the helpdesk, their team is very kind in helping find a solution (even if it is user error).

Pros

From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance.

The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues.

Cons

The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues.

Pros

I have been using Entrata at multiple properties with multiple property management firms, it really should be the industry standard with its easy to use interface and functions.

Cons

Very rarely do I have any technical issues with Entrata, although the support team is the first point of contact to reach me before my in house IT support team.

Pros

User Experience & Versatile Functionality.

Cons

No Investor Management Software and many ticket erquests aren't fully resolved.

Pros

It is very user friendly. I like having "to-do lists" to complete. Helps me feel productive.

Cons

It glitches sometimes between applications and I'll have to refresh the whole page.

Pros

I like that I can jump into the app. See what my residence need maintenance wise, or I can jump in the app and make work orders for them.

Cons

I don’t like how clunky the app is. Takes forever to post pictures to the app and if you have bad WiFi service it’s goin to be a slow go.

Pros

Super First and I can search in a search box on the top, whatever I want in the database within a second.

Cons

The Data is Very Clear in the application tab by tab.

Pros

Entrata is easy to use for property managers as well as their residents. Having the help feature comes in handy. Quick payment processing as well.

Cons

Not being able to upload multiple documents at one time to the document tab or in an email.

Pros

It’s organized and always worked great for me

Cons

Mobile site isn’t like the desktop but it’s just easier most times when out of office

Pros

the ease of use making deposits accurate accounting

Cons

the panini gets jammed and will not reboot

Pros

I have been using Entrata for 2 years now. I like the template feature for emails best.

Cons

Sometimes the system requires me to place in guest cards more than 1 time.

Pros

Easy to use been working in the field for 8+ years

Cons

Non that I’ve found workday plus years in this field, and I still haven’t found

Pros

Fast and easy fun carefree and easy to use

Cons

Logging in and out often but overall great service easy to use and help tenants accomplish their rental info

Pros

I love Entrata because it's very efficient and has a lot of features that I love using.

Cons

It does create duplicate applications when a guarantor starts an application.

Pros

Entrata helps me stay organized. The Dashboard helps me stay on top of things.

Cons

Entrata can experience a lot of glitches. Entrata could be more user friendly.