---
description: Review of CX Genie Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CX Genie | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [CX Genie](/software/521455/CX-Genie)

# CX Genie

Canonical: https://www.softwareadvice.co.nz/software/521455/CX-Genie

> CX Genie is an AI-powered customer support platform that helps e-commerce, SaaS, retail, food and beverage, and education businesses manage customer interactions more efficiently. Designed for small to midsize companies, CX Genie is deployed via the cloud and brings together AI chatbots, help desk ticketing, and live chat in one place. The chatbot handles common customer questions automatically, freeing support agents to focus on more complex issues. Ticket management tools let teams track, assign, and resolve support requests without losing context. A shared inbox keeps all customer conversations organized across multiple channels. Businesses can also build a self-service knowledge base so customers can find answers on their own. Support for users is available through email, live chat, and an online knowledge base.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: CX Genie

## Commercial Context

- **Starting Price**: US$14.99
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Singapore

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Business Process Automation
- CRM
- Canned Responses
- Chatbot
- Code-free Development
- Communication Management
- Contextual Guidance
- Customer Communication
- Customer Experience Management
- Customer History
- Customer Support
- Customer Surveys
- Customisable Branding
- For Sales/Marketing
- Help Desk Management
- Intent Recognition

## Integrations (12 total)

- BigCommerce
- Discord
- Gmail
- Google Sheets
- Instagram
- Messenger
- Shopify
- Slack
- Telegram
- WhatsApp
- WooCommerce
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
- [Workflow Management Software](https://www.softwareadvice.co.nz/directory/4272/workflow/software)

## Alternatives

1. [ChatGPT](https://www.softwareadvice.co.nz/software/412748/chatgpt) — 4.4/5 (404 reviews)
2. [Chatbase](https://www.softwareadvice.co.nz/software/426065/chatbase) — 4.3/5 (73 reviews)
3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Botsonic](https://www.softwareadvice.co.nz/software/436579/botsonic) — 4.8/5 (81 reviews)
5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (207 reviews)

## Reviews

### "CX Genie is great \!" — 5.0/5

> **Trươ** | *21 November 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use. I can only up load my business document and it's worked
> 
> **Cons**: nothing much just some bug issue but the team handle it quick, have soem issue with white label but never mind
> 
> easy to set up , 5 mins you can have your own bot with your data

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### "Review from serafimgaming.com" — 3.0/5

> **Yoga** | *19 November 2024* | Consumer Electronics | Recommendation rating: 5.0/10
> 
> **Pros**: The workflow feature is excellent. However, it can be improved by adding more than five actions to an action message.
> 
> **Cons**: Chatbots take too long to respond to a message. We have a lot of product information in the chatbot. It would help if the chatbot referred to the related information in a workflow. Since you have the recap feature, can it be integrated with the auto-tagging feature? It makes it easier to categorize customers. Do you have any recommendations for third-party Facebook broadcast services? Chatbots tend to have slow response times when handling messages. We have extensive product information available in the chatbot, and it would be beneficial if it could refer to relevant information within a defined workflow. Since you have a recap feature, could it be integrated with an auto-tagging feature? This would simplify the categorization of customers. Also, do you happen to have any recommendations for third-party Facebook broadcast services that could be incorporated into the CX Genie? to incorporate into the CX Genie?
> 
> The chatbot response time is crucial for a smooth experience. Please optimize it where possible.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/521455/CX-Genie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/521455-CX-Genie/> |
| en-AU | <https://www.softwareadvice.com.au/software/521455/CX-Genie> |
| en-GB | <https://www.softwareadvice.co.uk/software/521455/CX-Genie> |
| en-IE | <https://www.softwareadvice.ie/software/521455/CX-Genie> |
| en-NZ | <https://www.softwareadvice.co.nz/software/521455/CX-Genie> |

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