---
description: Review of NMI Merchant Relationship Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NMI Merchant Relationship Management | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [NMI Merchant Relationship Management](/software/520988/Merchant-Relationship-Management)

# NMI Merchant Relationship Management

Canonical: https://www.softwareadvice.co.nz/software/520988/Merchant-Relationship-Management

> The NMI Merchant Relationship Management (MRM) suite helps banks, ISOs, and payment providers manage risk management and compliance. The MRM suite offers a comprehensive set of tools to streamline the merchant lifecycle from lead acquisition and underwriting to onboarding, monitoring, risk assessment and ongoing support. 

MRM is designed for institutions managing portfolios and agent channels, as well as software providers embedding payments into their platforms. It includes a portfolio management hub that automates onboarding, residuals tracking, and reporting, while integrating with existing CRMs or operating as a standalone solution.

The risk assessment engine streamlines merchant underwriting through automated data collection for Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) compliance. Its continuous compliance and monitoring tool enables real-time oversight of merchant risk and regulatory adherence across the entire portfolio. It allows banks and ISOs to offer branded experiences across onboarding, reporting, and account management.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: NMI
- **Location**: roselle, US
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$1,799.00
- **Pricing model**: Per Feature
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Calendar Sync
- Contact Management
- Customisable Reports
- Customizable Fields
- Email Management
- Email Marketing
- For Financial Institutions
- Lead Capture
- Lead Generation
- Lead Management
- Marketing Automation
- Mobile Access
- Pipeline Management

## Integrations (2 total)

- Google Calendar
- Microsoft Outlook

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software)

## Related Categories

- [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software)
- [Financial CRM Software](https://www.softwareadvice.co.nz/directory/3247/financial/software)

## Alternatives

1. [HubSpot CRM](https://www.softwareadvice.co.nz/software/1854/hubspot) — 4.5/5 (4458 reviews)
2. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews)
3. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6973 reviews)
4. [Bigin by Zoho CRM](https://www.softwareadvice.co.nz/software/392397/bigin-by-zoho-crm) — 4.7/5 (730 reviews)
5. [Kylas Sales CRM](https://www.softwareadvice.co.nz/software/216694/kylas) — 4.8/5 (573 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/520988/Merchant-Relationship-Management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/520988-Merchant-Relationship-Management/> |
| en-AU | <https://www.softwareadvice.com.au/software/520988/Merchant-Relationship-Management> |
| en-GB | <https://www.softwareadvice.co.uk/software/520988/Merchant-Relationship-Management> |
| en-IE | <https://www.softwareadvice.ie/software/520988/Merchant-Relationship-Management> |
| en-NZ | <https://www.softwareadvice.co.nz/software/520988/Merchant-Relationship-Management> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"NMI Merchant Relationship Management","description":"The NMI Merchant Relationship Management (MRM) suite helps banks, ISOs, and payment providers manage risk management and compliance. The MRM suite offers a comprehensive set of tools to streamline the merchant lifecycle from lead acquisition and underwriting to onboarding, monitoring, risk assessment and ongoing support. \n\nMRM is designed for institutions managing portfolios and agent channels, as well as software providers embedding payments into their platforms. It includes a portfolio management hub that automates onboarding, residuals tracking, and reporting, while integrating with existing CRMs or operating as a standalone solution.\n\nThe risk assessment engine streamlines merchant underwriting through automated data collection for Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) compliance. Its continuous compliance and monitoring tool enables real-time oversight of merchant risk and regulatory adherence across the entire portfolio. It allows banks and ISOs to offer branded experiences across onboarding, reporting, and account management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/db90c2e1-f457-4e78-a5ad-a5f761757c0e.webp","url":"https://www.softwareadvice.co.nz/software/520988/Merchant-Relationship-Management","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/520988/Merchant-Relationship-Management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"offers":{"price":"1799","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/4153/crm/software","@type":"ListItem"},{"name":"NMI Merchant Relationship Management","position":3,"item":"/software/520988/Merchant-Relationship-Management","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/520988/Merchant-Relationship-Management#breadcrumblist"}]}
</script>