About Samsara

Samsara is designed to optimize fleet operations and promote business growth by providing real-time visibility and insights into fleet activities. The platform features tools for real-time visibility into vehicle location, including live traffic data and route analytics. Additionally, its tools aid in managing the fleet's performance by allowing adaptation to changing conditions through re-routing of vehicles and direct communication with drivers via the Samsara Driver application. Samsara provides alerts related to idling, speeding, engine faults, battery levels and geofence breaches to maintain fleet safety and reliability. The platform offers live tracking functionalities, shares route progress, automatic updates, transparent arrival times and delay notifications. Additionally, the system's open API architecture allows integration with third-party systems and existing operational workflows. Samsara streamlines hardware installation, which includes plug-and-play functionality and zero-configuration setup. Additionally, it provides solutions for GIS fleet management, asset management and more, designed to equip businesses with the resources necessary to achieve control over their fleet operations.
Samsara Software - Samsara
personalized workflows in the Driver App
Samsara Software - Samsara
cloud-based video retrieval
Samsara Software - Samsara GPS and vehicle diagnostics
Samsara Software - Samsara fleet summary
Samsara Software - Samsara connect people, systems, and data.
Samsara video
Samsara Software - Samsara
personalized workflows in the Driver App - thumbnail
Samsara Software - Samsara
cloud-based video retrieval - thumbnail
Samsara Software - Samsara GPS and vehicle diagnostics - thumbnail
Samsara Software - Samsara fleet summary - thumbnail
Samsara Software - Samsara connect people, systems, and data. - thumbnail

Samsara pricing

Samsara does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Samsara Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.4
Customer Support
4.1
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All Samsara Reviews

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706 reviews
Robert
Robert
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/01/2025

Samsara - Driving Fleet Safety

Samsara has improved the quality of data we receive as well as the ability to gather and share the same in a timely manner.

Pros

The equipment we received was good quality and easy to install. Software was simple to install.

Cons

As with any new system there is a learning curve but Samara's support team is there every step of the way. They will check on you weather you ask or not.

Alternatives Considered

Geotab

Reasons for Choosing Samsara

Delayed time vs real time display for assets.

Switched From

Geotab

Reasons for Switching to Samsara

Overall product offering was superior. Great job.
Jeremy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/12/2024

If you have a fleet of vehicles, get the Samsara system!

Everything about the system makes every aspect of our operation easier. The installation process is simple and can be done by anyone in our office. The online dashboard makes retrieving information easy. With having a 24/7 operation, having the ability to access the cameras anywhere and at anytime is reassuring. Since starting with Samsara we have saved money and time, which is priceless.

Pros

Since putting the Samsara system in our vehicles we have decreased our drivers idle time, eliminated dangerous driving behaviors in drivers and been able to verify client complaints. Our dispatchers are able to see where the vehicles are when clients ask why their ride is late. Our mechanics use the system to pre-diagnose issues with the vehicle.The system is an invaluable tool.

Cons

There are some vehicles that don't have all diagnostics available. We would like to see more interaction with all vehicles.

Alternatives Considered

Netradyne

Reasons for Switching to Samsara

Cost and ease of use. Netradyne had better cameras but that was it. With Samsara the cost benefit was substantial.
Mark
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1.0
Reviewed on 13/12/2024

Disgruntled customer !!!HELP!!!

The sales team.were amazing and told us everything we wanted to hear. The client support phone staff try there best but have a difficult time understanding the issues and are quick to get you off the phone by saying they will send a link to solve the issue. Rarely do I receive a link and whn I do, it has nothing to do with issue.
The issues we are having are minor.to fix wirh the proper climet support staff. We still haven't found anyone that's willing to help since May 2024m

Pros

We switched our entire fleet from Motive to Samsara. Absolutely disappointed in the client support.I am aiming to switch back to Motive.
I've tested out four ELD platforms in the past seven years. Samsara is by far the worst platform so far when it comes to client support.
I can't figure out how anyone could give this platform more than one star.

Cons

Zero client support. I've been attempting to resolve several issues for over six months and have been ghosted by every support staff member.
I need.to speak to a manager immediately if Samsara wants to salvage our relationship

Response from Samsara

Hi Mark, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.

Replied 15/01/2025
Rick
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 13/12/2024

We have all Samsara cameras

We have had cameras for several years and have liked them. We have a different company for the ELD and we are very happy with the ELD's but when we tried the cameras, they were not as good as Samara cameras as far as dependability, tracking and views. We converted all of our buses to Samsara cameras getting away from the others.

Pros

Installation of cameras was fairly easy, replacement was very easy. Tracking and updating pictures is better than our last vendor.

Cons

I would like to talk to someone when there is a problem instead of being directed to a library of how-to videos that take time and may or may not address the problem or question I am having.

Alternatives Considered

DriveCam

Reasons for Choosing Samsara

**Saucon cameras** not on list above. They did not track as well. They were not dependable. We had some incidents where the video stopped right before the incident, giving us no video of the incident occurrence.

Switched From

Slack

Reasons for Switching to Samsara

Some of our buses had Samsara already. We liked how they tracked and were dependable. The new cameras are even better than the older versions.
Shana
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

4.0
Reviewed on 17/12/2024

A few problems, but a good option compared to others!

Overall, Samsara's best function is the trackability of assets and the ELD for our drivers. Driver logs are easy and user friendly for both drivers and safety admin and other personnel.

Pros

Samsara devices are easy to install, making tracking of equipment a breeze! Also, many, many reports are available for any time frame and groups!

Cons

Samsara behavior detection is often off and inaccurate. It would be nice if the external camara could detect the speed limit outside of the built-in google map speed limits. Samsara flags speeding on side roads, overpasses and other streets drivers aren't even on. It just isn't real time so there is a lot of investigating that has to be done to ensure your drivers are not speeding.

Alternatives Considered

Verizon Connect

Reasons for Switching to Samsara

The price of Samsara and just the fact that we were not ready to switch everything over again at the time we were considering Verizon. Too much hassle to change.
Janis
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/12/2024

Top Quality System

Outstanding from the start to now. It was an easy install and setup. The support team was there with no tier levels. We spoke directly to an agent who could answer out question then.

Pros

Easy to Setup - Customer Service is knowledgeable and Reliable - The fault code notifications are valuable for safety purposes giving knowledge about our Fleet Repairs Needed.

Cons

That the price to car owners on a personal level isn't really feasible at this time. If and when it is I would love to do sales for this product. lol

Will
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 13/12/2024

Compliance Coordinator

Very positive. A few years ago, reliability or durability of the gateways and cameras could be an issue, but replacements were easy to acquire.
We ONLY use forward facing cameras and NO audio, yet the ability to coach and hold people accountable in the proper way is not an issue. Drivers don't feel spied on but do recognize their responsibility to represent themselves and the Company well.

Pros

The ability to track and pull video for driver vindication vs complaints, etc. Does away with the aggravation of not being able to definitively determine what took place. (Crash, Complaint or Commendation)

Cons

The billing is something of a maze to follow.

Melissa
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 13/12/2024

Samsara has been great to work with!

It's been overall a positive experience. Holding our drivers accountable and protecting us from bad situations they may come up against

Pros

Samsara has been decent to work with and the overall service has been great for our fleet. The dash cam safety scoring has been great for holding our driver's accountable and giving them extra incentive to keep it safe. Also it has protected our company from potentially bad situation via the driver's behavior or other vehicles on the road they may be dealing with.

Cons

Sometimes the cameras pick up on events that aren't actually happening (example: Mobile Usage) Driver's will be drinking coffee and it will pick it up as mobile usage

Alternatives Considered

Azuga Fleet and Teletrac Navman DIRECTOR

Reasons for Choosing Samsara

Expensive and we did not like the way it was set up

Switched From

Azuga Fleet

Reasons for Switching to Samsara

Price and the ease of use of the application. There's much more of a variety
Manuel
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 13/12/2024

Samsara: A Reliable Fleet Management Solution with Room for Improvement

Overall, our experience with Samsara has been positive, and while there's room for improvement, it remains a valuable tool for optimizing fleet performance and ensuring accountability.

Pros

real-time tracking and detailed analytics that make managing operations more efficient.

Cons

the occasional delay in data syncing, which can be frustrating during time-sensitive operations.

Alternatives Considered

Motive

Reasons for Switching to Samsara

We selected Samsara due to its comprehensive feature set and intuitive interface, which stood out compared to other options. Key differentiators included its real-time tracking accuracy, seamless integration with other systems we use, and its robust analytics tools that provide actionable insights into fleet performance. Additionally, Samsara’s customer support and scalability were deciding factors, ensuring it could grow alongside our operational needs. The combination of these strengths made Samsara the clear choice for optimizing our fleet management.
Tammy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 21/01/2025

Samsara Review

Overall a good product. The drivers seem to be able to work their way through the onboarding process with ease.

Pros

The device itself is very easy to use. A good driver experience.

Cons

Some of the support persons seem like they are learning the product themselves. To a motor carrier, we need quick response to issues with immediate answers.

Nicolas
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
1

4.0
Reviewed on 27/09/2024

Experience Review

Its been good, like the integration, customer service is bad as is hard to talk to a live person. Also the alerts don't work well, some times they don't alert when they are suppose to be trigger, and the ELD log book sometimes disconnects and the driver has to refresh to get signal so the status gets updated. The bad thing about this is that while disconnected it does not shows correct hours for carrier, alerts don't get trigger, and when stopped by DOT driver has to refresh quick because the ELD will be stock on the last status, but DIT officers don't like drivers on the phone prior of Inspections. We got a violation once from a dot office because the status was not updated. But I will still keep the service bc it helps integration with brokers and helps on tracking regardless, but needs improvement

Pros

The GPS tracking on map works good with a Google Maps View

Cons

Customer service, very hard to reach someone on the phone

Alternatives Considered

Geotab

Reasons for Choosing Samsara

looking for better tracking and real time

Switched From

Geotab

Reasons for Switching to Samsara

Geotab has too much delayed and does not have all the functions samsara has, it does not have a an app either
Mohamud
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 19/08/2024

Samsara renewal is a joke

They are well above price of their competitors. Verizon's Connect is $5 per device per month cheaper and their customer service is unparalleled. They are quick to get your money and then ghost customers that have been loyal for over 3 years. They had so much going for them. But they have a 1.2 out of 5 rating on BBB and their google reviews are in the tank. They respond with a generic response but don't actually do anything.

Pros

The equipment works and we were able to track the vehicles. The ai feature works great.

Cons

The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

Alternatives Considered

Verizon Connect

Reasons for Choosing Samsara

Could not get the renewal done for another 3 years despite everything being completed on my end. Verizon had the contract done in 30 minutes and they dont increase their rates ever. They also do month to month payments.

Switched From

Verizon Connect

Reasons for Switching to Samsara

The AI technology was more advanced 3 years ago. They were a great startup company but have not maintained that energy.
Armand
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 5/06/2024

Samsara is the best bang for your buck,with the latest technology, no other company compares.

We are very pleased to have real time information for our fleet and tagged assets.

Pros

I love the A.I. technology, it notifies are office if a driver is distracted or playing on his phone. Safety is our priority and Samsara helps us tremendously.

Cons

I liked the Ag46 tags the least due to disconnecting and going offline, besides that the new Ag51 tags work great.

Alternatives Considered

DriveCam

Reasons for Switching to Samsara

On the diagnostics was not available in Lytx cameras, plus if some one removes Lytx camera you no longer have a way to locate vehicle.
Tonya
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/05/2024

The Best of Samsara

Pros

The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.

Cons

I don't think there is anything that I least like

Alternatives Considered

Motive

Reasons for Choosing Samsara

Ease of use with Samsara, Cost and how compact Samsara's hardware is

Reasons for Switching to Samsara

Ease of use with Samsara, Cost and how compact Samsara's hardware is I see a future with AI and the Samsara will continue to grow and bring new features to the table
Alan
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/06/2024

Best in class

This is the third tracking, dispatch, system i have worked with and by far the best. We absolutely love the video that is available on demand if we have an issue.

Pros

Ease of use, and mobile functionality. I can be anywhere and view current location and share location all from my phone.

Cons

There can be the odd bug in the system where it throws out check code for trucks when there is actually nothing wrong.

Virginia
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 29/05/2024

I love Samsara

I like it a lot, easy to use, easy to have the information from reports, easy to identify any kind of situation on the way. Also this provide us a very good tool of tracking to offer to our customers and drivers

Pros

I love to have the information on time and real, that is the reason I choose
Reports
Routes
Tracking

Cons

I did not figure out it yet, but could be that I do not know how integrate some of the apps in Samsara to my daily activities

Don
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/07/2024

Gret system that is easy to use

Samsara is a tool I use every day all day. When I talk to to other safety leaders I steer them towards smasara.

Pros

I have used numerous providers, samsara is #1 for me. Great support and very easy for admin and drivers to use.

Cons

The video capture can be a little time consuming. Diffacult to identify the time you need.

Alternatives Considered

Motive

Reasons for Choosing Samsara

Support and ease of use for drivers (ELD)

Switched From

Motive

Reasons for Switching to Samsara

Quality of products offered. The support team at Samsara
Andrew
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/12/2024

Power BI API Praise

My experience has been very positive, especially with customer service. I’ve always had every question answered.

Pros

The Power BI API first and foremost, the customizable roles, the accuracy of the GPS, the tag and attribute system, the advanced geofencing, and the excellent documentation.

Cons

The Power BI API is still in beta and needs work, it it is making great progress!

Matthew
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 15/01/2025

Hj Poist review of samsara more then you think

It is overall one the best out there its easy for the drivers and office staff to use. I have been able to create things with in samsara that make my life easy example I have really used the document side of things a lot more and made new forms to save us money. so no it is not just a dash cam company customer service has also always been top notch as well.

Pros

The thing i love the most about samsara is the easy to use interface. Between the apps that they offer to makes watching the fleet easy

Cons

I dislike the it only works with samsara products i understand why its like this but even to add more cameras it requires a few different things that make it hard to find what will work with the system

Matt
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 15/04/2024

DO NOT USE SAMSARA USE A DIFFERENT PLATFORM

We, as a company were introduced to Samsara and the product is good and the price WAS good. The initial pricing for the investment equipment is extremely high for what the product really is. We were sold a product and were told to use the Samsara system and see how we like it. We did just that. FOUR YEARS later they decided as a company to tell the customers that were sold their product at their price that they made a mistake and have to increase the bill by $4,000 annually or they will shut the features off that were promised initially at the cost we paid for four years. Their sales team sold a product, platform, and features at a price and now they want more per year. STAY AWAY FROM SAMSARA. They state that it was a mistake by their sales team. Their mistake their misleading sales pitch their people set up the account and put all the features in for these companies. They refuse to own their mistake and make it right. They even went as far as to say we are sorry but there are many customers that are affected and we don't care if we lose customers. HORRIBLE CUSTOMER RETENTION PRACTICE.

Pros

Their equipment is good, The Installation is easy, The platform is good, Everything is good. They will raise your bill for the promises that they sold. THEY WILL TELL YOU THAT YOU WILL GET FEATURES TO GET YOU IN THE DOOR AND THEN TURN THEM OFF FOUR YEARS LATER UNLESS YOU PAY $4000.00 MORE PER YEAR BEWARE.

Cons

Their pricing used to be good. But now they are jumping up the pricing. THEY WILL TELL YOU THAT YOU WILL GET FEATURES TO GET YOU IN THE DOOR AND THEN TURN THEM OFF FOUR YEARS LATER UNLESS YOU PAY $4000.00 MORE PER YEAR BEWARE.

Response from Samsara

Matt, we appreciate your feedback and are very sorry about the experience you've had. We have forwarded your feedback to the appropriate teams.

Replied 9/05/2024
Samantha
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

5.0
Reviewed on 29/04/2024

Samsara K&M Tire Review

Pros

Ease of Dashboard use and navigation
Samsara's University and Training videos
The Multitude of Reporting available
In-Cab Alerts and ease of video footage pulling
Alerts for users

Cons

Support Response Times - some times it takes a while to get an answer and then it's just a link to the Samsara help site, that I told support I had already checked.
GPS/Speeds - GPS still pulls wrong roadways or shows the driver in a field. The speeds are still a manual update, stating the speed is 25mph when it's actually 55mph or 60mph.

jose
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
1

5.0
Reviewed on 10/09/2024

Delivery manager

overall, the information provided is great, unsafe alerts, fuel usage, retrievable video ect.

Pros

live map of all units that are online and camera system. Receiving alerts when a unsafe act occurs.

Cons

customer support takes a while to respond.

Mark
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 15/01/2025

customer service is improving

It is becoming better with customer service. You have to really listen at times due to the accent of the agents.

Pros

Some of the recent changes have become very useful for us in our transportation business.

Cons

At times the app is cumbersome when changes are needed such as a mechanic moving a truck and the driver losing his reset time for a trip less than 2 minutes long.

John
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 13/12/2024

Samsara Review

I use it daily and would be lost without it.

Pros

Ability to track drivers in real time. I also like the ease of calling up videos which has been extremely beneficial in accident investigation as well as correcting bad behaviors.

Cons

Nothing I important I can think of. A minor annoyance is the sensitivity of the crash alerts. I sometimes get them when a truck hits a bump in the road or when hooking up a trailer.

Dustin
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 26/07/2024

Best bang for your buck

Pros

Samsara has been hands down one of the easiest telematics providers we have worked with. They have gotten the product out immediately, and made activating these devices seamless. They have also offered the best pricing that I have seen in the industry.

Cons

We still have not been able to get all the data points we want from our entire fleet. While Samsara has tried to help with some information, it feels we are still on our own to ultimately troubleshoot.

Alternatives Considered

Fleet Intelligence and Trackunit

Reasons for Switching to Samsara

Established relationship and best pricing.

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