About Motive












Motive pricing
Motive has a free version and offers a free trial.
Alternatives to Motive
Motive Reviews
Feature rating
All Motive Reviews

- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Already a very good solution on its way to become greater and greater
Pros
The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.
Cons
We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.
Alternatives Considered
Fleet CompleteReasons for Switching to Motive
Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering.Response from Motive
Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Territory Manager
good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers
Pros
gives the codes and reasons why truck is acting up
Cons
N/A - at the moment there's nothing i can say i dislike or like lease about it.
Response from Motive
Hey Jesse!
Thank you for the wonderful review! We're thrilled to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Don't 2nd Guess..Make the Switch
Everything so far, has been phenomenal. They helped us transition from our old platform, and integrate all of our units.
Pros
The reliability of service. We've had zero issues with tracking since we've started with Motive.
Cons
That they didn't reach out to me sooner to switch.
Reasons for Choosing Motive
Coverage was horrible in our work areas, and customer service was horrendous.Switched From
Verizon ConnectReasons for Switching to Motive
Price, coverage, & functionality for our business needs, is what led us to choose Motive.Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Charges for services not provided
Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used
Pros
Nothing worst company i have dealt with. The account manager ([sensitive content hidden]) would not help or put us through to somebody that could she claimed she was the only one that couldn't help us
Cons
The account manager in the billing department. the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Couldn't live without
Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE.
Pros
Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant.
Easy view of all clocks from homepage.
Reports and logs are easily accessable.
Ifta Fuel Tax Reporting made simple.
Cons
Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge.
Response from Motive
Thank you so much for your kind words, Samantha!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Bobby Young
Motive Support
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Great system!
Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior.
Pros
In cab coaching, real time feedback is the best method for influencing behavior.
Cons
Cornering events are inconsistent and hard to coach.
Response from Motive
Hey Robert!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Transportation Foreman job just got easier
It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time.
Pros
The support team in specific [sensitive content hidden] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet.
Cons
We did not move on from our previous ELD company sooner!
Alternatives Considered
SamsaraReasons for Switching to Motive
Top 3 companies were looked at. This company did a good job of earning our businessResponse from Motive
Thank you for the wonderful review, Mr. Tony!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Cowtown Dispatch
Its been really great and they are always improving and coming up with new features.
Pros
The on time notifications I get when trucks enter restricted toll ways and when we are in an accident Motive sends a quick notification with all the facts we need to proceed with our Safety Team.
Cons
When replaying drivers trips it gives 1 minute replays of a 3 minute request and it would be nice to get it available to rewind or fast forward the request.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Very good, but there is room for improvement.
Our account representative changed 3 times in almost 6 months. We had an accident with one of our trucks where the camera got destroyed in the wreck. Even after sending the camera in, we still couldn't get the footage.
Pros
Ease of tracking drivers and logs. We were able to easily obtain and schedule maintenance records for all vehicles.
Cons
Customer service and obtaining footage from accidents.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
They charged us again after we canceled their services and refuse to refund us AGAIN!!
Last year we were going to start a company, so we were getting everything in place to get started. We ended up not doing the business, didn't even start. So we called to cancel Motive. They would not refund our money. Then last month, a year later, they charged our credit card again. They won't refund it again! Even though we canceled them last year and never even used their services.
Pros
I did not like anything about working with Motive. They were very hard to get a hold of. Their policies are terrible!
Cons
They stole our money and refuse to accept our cancellation.
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Operation Supervisor
I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.
Pros
Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.
Cons
One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.
Response from Motive
Thank you so much for your kind words, Earl!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Technology at it's best
I've used about 3 other systems but I don't remember their names and by far this system has surpass them.
Pros
We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.
Cons
I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.
Response from Motive
Thank you so much for your kind words, Abisai!
We're thrilled to hear about your great experience with Motive.
Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good company and great features.
Good company and great features. Would recommend to other small fleets
Pros
Ease of use and setup. Quick and easy setup.
Cons
At ocassions the customer service is slow to respond.
Response from Motive
Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Do not use this company- They are useless
Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service.
Pros
The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time
Cons
Staff Knowledge of Devices
False assurances
Their own team doesn’t even know what devices they have
Took me six months to let them know or for them to figure out which device that they need to send me
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great software for dash cams
Pros
That you can see live time driving where the drivers are and with their current video camera placement.
Cons
The softwarevwas slow to update sometimes.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
User Friendly
I really like this product. Its very easy to use and navigate.
Pros
You can use it anywhere to track drivers.
Very user friendly.
Cons
I run multiple reports daily. I would love to see more reporting features.
Response from Motive
Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best fleet management tool!
The interface is easy to use, which simplifies the tasks, the features are very comprehensive
Pros
How accurate it is about driver's location, how user friendly it is
Cons
Some pop up messages can be annoying, these might show up when doing some importan work
Response from Motive
Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Motive best app
I'm very satisfied with motive, very smooth app, 10/10
Pros
Very accurate app to keep track of your driver
Cons
Syncing the driver with the truck, a lot of information to put in
Response from Motive
Thank you for the wonderful review, Miguel!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Package/Freight Delivery
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Unfortunate Experience
Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.
Pros
The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.
Cons
The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Motive User
Very good experience. Any time I've had to call customer service they have resolved the issue immediately
Pros
The ability to keep track of everything in one app. Great customer service
Cons
Occasional disconnects. Real time tracking lags a bit
Response from Motive
Thank you for the wonderful review, Penny! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for Any Driver
We have a very good experience so far. It has been a lifesaver for the logbook record-keeping.
Pros
The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle.
Cons
The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports.
Response from Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Never trust there sales person
Pros
Sales person lied what he promised,
Not trustworthy
Cons
Promised insurance discount, never got it, even 6 months no one responded
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Happy Truckee
Pros
Motive offers a very comprehensive suite of tools and features. It is a very high quality product offered by a high quality company.
Cons
The price is kind of steep, but in the end worth it.
Response from Motive
Thank you for the wonderful review, Terry! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Happy Customer
Very Satisfying
Pros
Friendly site to use. The customer service is excellent.
Cons
Some settings are hard to maneuver. This makes difficult to understand the features
Response from Motive
Thank you for the good review! We're glad to hear that you're happy with our service! If you have any questions or need any assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
You will regret signing up with Motive formerly keeptruckin
They will make you sign up for 36 months and you would want to cancel it the very first month, but you will not be able to do so. Do not listen to the sales agent, they are not going to mention the 3 years contract and all they want you to sign the contract. The drivers need lots of help when it comes to correcting times and schedules, but they will never help you.
Pros
I can promise you; you will not like it at all when it comes to their support.
Cons
Their customer service. They are not helpful at all.
Response from Motive
Hi Inayat Ullah,
Thank you for reaching out to Motive! We apologize in case of any inconvenience regarding your concern. Can you please reach out to us anytime between 6:15 am till 2:45 pm Pacific Standard Time Monday to Friday so that we can connect you with the relevant team over the phone? I am sure they will help you out.
You can give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.