---
description: Review of NEXT Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NEXT | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Other Artificial Intelligence (AI) Software](/directory/4877/other-artificial-intelligence-ai/software) > [NEXT](/software/516145/NEXT)

# NEXT

Canonical: https://www.softwareadvice.co.nz/software/516145/NEXT

> NEXT is a cloud-based customer intelligence platform that serves product, marketing, customer experience, voice of the customer, and customer support teams across industries, including retail. It is designed for organizations of varying sizes, with features built to meet enterprise security and compliance requirements. The software is hosted on AWS and supports custom data residency for enterprise clients.

NEXT ingests calls, tickets, surveys, reviews, and community posts, then automatically clusters themes, quantifies drivers, and delivers decision-ready outputs such as product roadmaps, marketing campaigns, and segment comparisons. The Context Engine grounds answers in business-specific information, while AI agents organize and interpret data according to team-defined rules. Modes provide structured, repeatable workflows for recurring analysis tasks. Outputs can be pushed directly into tools such as Jira, Productboard, GitHub, and Azure DevOps.

The platform handles NPS, CES, and CSAT surveys, supports 48 languages for speech-to-text transcription, and offers PII redaction at the point of entry. It maintains zero data retention and does not train models on customer data. Security features include SOC 2 Type II certification, SSO, SCIM provisioning, and GDPR/CCPA-aligned controls. Support options include access to documentation and direct vendor support channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: NEXT

## Commercial Context

- **Pricing model**:  (Free version available)
- **Pricing Details**: Free for individuals, and scales from one to hundreds of teams
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish
- **Available Countries**: Netherlands, United States

## Features

- Distinct AI Functionality
- Generative AI
- Natural Language Processing
- Niche Application
- Specialized or Emerging Capabilities
- Text Editing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Other Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4877/other-artificial-intelligence-ai/software)

## Related Categories

- [Other Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4877/other-artificial-intelligence-ai/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
- [Transcription Software](https://www.softwareadvice.co.nz/directory/4397/transcription/software)
- [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/516145/NEXT)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/516145-NEXT/> |
| en-AU | <https://www.softwareadvice.com.au/software/516145/NEXT> |
| en-GB | <https://www.softwareadvice.co.uk/software/516145/NEXT> |
| en-IE | <https://www.softwareadvice.ie/software/516145/NEXT> |
| en-NZ | <https://www.softwareadvice.co.nz/software/516145/NEXT> |

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