--- description: Review of Yonder Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Yonder | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Tour Operator Software](/directory/4391/tour-operator/software) > [Yonder](/software/514676/Yonder) # Yonder Canonical: https://www.softwareadvice.co.nz/software/514676/Yonder Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/514676/Yonder?page=2) > Yonder is a cloud-based review management platform designed for tourism businesses, including tour operators and accommodations. The solution includes an AI chatbot that answers customer questions on websites and Facebook Messenger, operating continuously to capture bookings even after business hours. Yonder features an automated review generation system that sends email and SMS requests with reminders to collect customer feedback. It works with various reservation systems, allowing businesses to display live availability information and enabling customers to book directly through the platform. Additionally, the platform offers analytical capabilities that connect reviews to specific bookings, generating reports by locations, products and room types. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Yonder ## Commercial Context - **Starting Price**: $169.00 - **Pricing model**: Usage Based - **Pricing Details**: Combine Yonder's AI Chatbot and Review functionality to get 5% off\! Don't get stuck with minimum term contracts and sketchy fine print; Yonder has month-to-month pricing with no lock-in contracts, no hidden fees, and your flexibility in mind. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: New Zealand ## Features - AI/Machine Learning - API - Activities Booking - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Autoresponders - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Contextual Guidance - Customer Experience Management - Customer Service Analytics - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard ## Integrations (27 total) - Adventure Office - Anchor Operating System - Arctic Reservations - Bookeo - Checkfront - FareHarbor - Google Analytics 360 - Google My Business Review Manager - IBIS Reservation - Meta for Business - Peek Pro - ROLLER - ROLLER - RTBS - ResBook ... and 12 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Tour Operator Software](https://www.softwareadvice.co.nz/directory/4391/tour-operator/software) ## Related Categories - [Tour Operator Software](https://www.softwareadvice.co.nz/directory/4391/tour-operator/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Alternatives 1. [UChat](https://www.softwareadvice.co.nz/software/335425/uchat) — 4.9/5 (73 reviews) 2. [Fathom](https://www.softwareadvice.co.nz/software/423207/fathom) — 5.0/5 (807 reviews) 3. [Denser AI](https://www.softwareadvice.co.nz/software/442914/denser-ai) — 5.0/5 (31 reviews) 4. [Glassix](https://www.softwareadvice.co.nz/software/419790/glassix) — 5.0/5 (103 reviews) 5. [Botsonic](https://www.softwareadvice.co.nz/software/436579/botsonic) — 4.8/5 (79 reviews) ## Reviews ### "Increased Efficiency and Delivered Results" — 5.0/5 > **Coree** | *1 August 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The chatbot has been the biggest game-changer for us. It reduced repetitive calls and allowed our staff to focus on bookings instead of answering simple questions all day. It took time to set up, but once it was live, it learned quickly, became easy to maintain, and nearly perfectly matched our brand voice. > > **Cons**: The main limitation for us is that TripAdvisor reviews are not currently included in the platform. We’ve used other tools in the past that were able to pull in TripAdvisor reviews for viewing, even if responses had to be handled separately. It would be helpful to at least see those alongside Google to get a more complete view of our guest feedback. Setting up features like the quiz can also be time-consuming, but the support team has been helpful whenever we’ve needed assistance. > > Our overall experience with Yonder has been excellent. We use it across several tourism brands, and it’s become essential to how we manage guest communication and feedback. The platform has helped us stay more organized and efficient by bringing everything into one place. We’re able to track how often specific team members are mentioned in reviews, which allows us to run internal incentive programs. We also monitor keyword trends to better understand guest sentiment and adjust our messaging or operations as needed. One of the most valuable additions has been the AI review response feature. It allows our staff to generate multiple response options for guest reviews using AI, and then choose the one that fits best or adjust the tone as needed. This has made it much easier to respond quickly while still staying true to our brand voice. It’s a huge time-saver and eliminates the need to switch between platforms to manage reviews. Our account manager, \[sensitive content hidden\], has been incredibly helpful throughout the process\! He’s taken the time to walk us through setup, answer questions, and offer solutions tailored to our specific needs. Having that kind of hands-on support has made a big difference, especially as we’ve started building out more advanced tools like interactive quizzes. The initial setup takes effort, but with the right support, the results have been absolutely worth it. ----- ### "Yonder and Fareharbor working for us" — 5.0/5 > **Kelly** | *12 September 2025* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: It connects with our booking system - FareHarbor. Customers can see the schedule and book all in the chat bot. > > **Cons**: That it could only take a customer so far with the Fareharbor integration. For example if a customer wanted to see the next available tour on a Saturday it couldn't do that. It could only show the next available tour. A little bit more specific would have been nice. > > Wonderful, felt supported through the whole process. They were helpful and answers all my questions. ----- ### "Yonder Delivers – From Onboarding to Ongoing Support" — 5.0/5 > **Arlene** | *18 July 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: What I appreciate most is that their support didn’t stop after onboarding. They've consistently followed through, making sure we're getting the most out of the platform. It’s clear they genuinely care about their customers. I also love that Yonder isn’t just standing still — they’re always improving. They regularly roll out new features and look for new ways to help businesses like ours thrive. It’s refreshing to see a team that listens, evolves, and stays committed to delivering real value. Huge thanks to the Yonder team — we're really glad to be working with you\! > > **Cons**: None so far. I just wish whenever there's any update that might affect anything on the platform (e.g. small changes such as Yonder logo, interface, fonts, etc. or a major update such as having fixed vs. dynamic responses), could have been communicated more proactively. > > We've been using Yonder for a while now, and I just have to say — they've been fantastic to work with\! From day one, the team has been incredibly responsive, helping us get our FAQs into the system smoothly and efficiently. Anytime we had questions or ran into issues, they were right there to support us — no delays, no runarounds. ----- ### "User-Friendly Chatbot Backed by Great Support" — 4.0/5 > **ShuFen** | *18 July 2025* | Museums & Institutions | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Yonder was its ability to respond in a natural, conversational tone while still delivering accurate and helpful information. > > **Cons**: While Yonder was generally helpful, what I liked least was that it occasionally provided responses that felt too generalized or lacked the depth I was hoping for in more complex situations. > > My overall experience with Yonder was positive. It offered a user-friendly interface, quick response times, and a conversational tone that made interactions feel natural and engaging. The chatbot was easy to use and responsive, and additionally, their staff consistently provided excellent support whenever questions came up. ----- ### "5 stars for Yonder" — 5.0/5 > **Jaimie** | *13 August 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: We like most that Yonder gives us the ability to access information and have visibility all in one place. Being able to send surveys to customers and prompt to share them has been great. We've been able to find common themes in reviews and make improvements to our operations. The function to have popups have been especially helpful for road closures and weather disruptions. > > **Cons**: I don't have anything to not like about Yonder. We're very happy with the function of the platform and with the team. > > Guy, \[sensitive content hidden\], and the team are always quick to respond to any questions. They are proactive to show where we can improve our communication and enhance our customers' journeys. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/514676/Yonder?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/514676/Yonder) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data