--- description: Review of Falkon SMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Falkon SMS | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/4532/sms-marketing/software) > [Falkon SMS](/software/506225/Falkon-SMS) # Falkon SMS Canonical: https://www.softwareadvice.co.nz/software/506225/Falkon-SMS > Falkon SMS is a compliance-first business texting platform built for regulated industries. It text-enables your existing business phone numbers — landlines, VoIP lines, toll-free numbers, and Microsoft Teams numbers — so your team can send and receive SMS without changing hardware, porting numbers, or disrupting your current phone system. Built for healthcare providers, law firms, financial advisors, home care agencies, staffing firms, and nonprofits, Falkon SMS handles the compliance your industry demands. The Pro plan includes HIPAA-compliant messaging with a signed Business Associate Agreement (BAA), FINRA and SEC-compliant message archiving, immutable audit trails, role-based access controls, and SOC 2 Type I certification. Every customer's 10DLC registration is fully managed by the Falkon team. The inbox is built for teams. A shared inbox lets multiple staff handle a single business number, with conversation threads assignable to specific team members so ownership is always clear. Conversations can be tagged Open, In Progress, Follow-up, Resolved, or Closed — giving your team a full view of where every client interaction stands. Star any conversation to flag it for follow-up and filter your inbox to see only those flagged threads. Three access tiers — User, Manager (controls team-assigned numbers), and Organisation Admin — give you precise control over who can do what. Messaging capabilities include two-way texting, group broadcasts to up to 2,000 contacts per send, scheduled messaging (one-time or recurring), bulk scheduled message import via Excel, keyword auto-replies, MMS, and personalised messages with custom tags. Contacts can carry custom attributes — store any additional data your business needs alongside the standard contact record. Secure Chat provides PIN-protected private sessions for patients or clients who need confidentiality beyond standard SMS. Secure file sharing sends documents via expiring links, keeping PHI and sensitive files off email. The Falkon AI Engine can be trained on your internal SOPs, compliance manuals, and policy documents. It suggests context-aware, compliance-safe response drafts directly inside your inbox — constrained to your regulatory environment. Integrations: Microsoft Teams (native SMS sidebar), Cisco Webex (embedded messaging), Clio (auto-sync to client matters), Chrome Extension (text from any CRM or web page). Available across web browser, desktop app, iOS, Android, Microsoft Teams, and Cisco Webex. Free trial available — no credit card required. Our team handles onboarding end to end. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Falkon Systems ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - Alerts/Notifications - Automated Responses - Communication Management - Contact Management - Customisable Templates - Mass Texting - Message Personalisation - SMS Messaging - Scheduled Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software) ## Alternatives 1. [Project Broadcast](https://www.softwareadvice.co.nz/software/431569/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.softwareadvice.co.nz/software/167722/slicktext) — 4.8/5 (268 reviews) 3. [Clearstream](https://www.softwareadvice.co.nz/software/321838/clearstream) — 4.8/5 (676 reviews) 4. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) 5. [LabsMobile](https://www.softwareadvice.co.nz/software/527802/LabsMobile) — 4.7/5 (44 reviews) ## Reviews ### "Falkon SMS: An In-Depth Review of the User-Friendly messaging app." — 5.0/5 > **Sujit** | *10 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I liked the customized template feature in falkon SMS where you can send customized messages to your target audience within a fraction of a second. > > **Cons**: The thing I didn't like about Falkon SMS is that they don't have a good report section yet. They are still working on it though. > > Falkon SMS is generally well-regarded for its user-friendly interface, simplicity, customization options, reliability, and performance. ----- ### "A Game Changer in SMS Marketing" — 5.0/5 > **Bibhav** | *10 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: One of the standout features of Falkon SMS is its simplicity and ease of use. Thanks to the intuitive design and well-organized menu options, setting up any campaign. Everything felt effortless and streamlined, from managing contact lists to creating engaging SMS content. Even if you're new to SMS marketing, Falkon SMS offers a smooth learning curve, ensuring anyone can get up and running quickly. > > **Cons**: Nothing specific about the product. Everything seems very easy. ----- ### "Smart features at affordable price." — 5.0/5 > **Nikhita** | *16 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The Shared inbox feature is a blessing. It lets me assign other teammates to my number to ensure quick response to texts even when I am not in the office\! > > **Cons**: I feel API integration could make my life a little more easier. Love it otherwise, easy and simple to use. > > Great, since my response rate has increased drastically compared to when I was making calls. :) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/506225/Falkon-SMS) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data