---
description: Review of Ace Peak Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ace Peak Cloud CX | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Ace Peak Cloud CX](/software/505691/Cloud-Contact-Center)

# Ace Peak Cloud CX

Canonical: https://www.softwareadvice.co.nz/software/505691/Cloud-Contact-Center

> Ace peak Cloud CX is a communication solution that centralizes customer service operations on a unified platform. It serves businesses of various sizes across industries such as eCommerce, financial services, hospitality, insurance, manufacturing, recruitment, and travel.

The platform includes call distribution, cloud IVR, and automatic call routing to streamline operations. It offers real-time monitoring, call recording, quality assurance, and performance analytics to track customer interactions. Multiple communication channels such as voice, chat, email, and SMS are integrated into a single interface for consistent customer experiences.

AI-powered automation personalizes customer interactions and reduces agent workload. Ace peak Cloud CX supports international calling and both conventional and VoIP voice services through a network of global carriers. Agents can work remotely with access to necessary tools and customer information, enhancing productivity and flexibility.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ace Peak Investment

## Commercial Context

- **Starting Price**: US$26.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador and 31 more

## Features

- Automated Routing
- CRM
- Call Recording
- Call Routing
- Computer Telephony Integration
- IVR
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics

## Integrations (5 total)

- Freshdesk
- HubSpot CRM
- Pipedrive
- Slack
- Zoho Desk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Sobot](https://www.softwareadvice.co.nz/software/524506/Sobot) — 4.9/5 (96 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Amazon Connect](https://www.softwareadvice.co.nz/software/352892/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.softwareadvice.co.nz/software/95921/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Reliable UCaaS platform with useful CX features" — 5.0/5

> **Verified Reviewer** | *25 December 2025* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: 1. Clear call quality and stable call routing
2. Easy to use with helpful call management tools
3. Responsive customer support
4. Good value for money
> 
> **Cons**: 1. Advanced features require some onboarding
2. Minor bugs early on, but quickly resolved by support
> 
> Acepeak has been dependable for call center operations and daily workflows. The communication quality is consistent, and it scales well as our needs grow.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/505691/Cloud-Contact-Center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/505691-Cloud-Contact-Center/> |
| en-AU | <https://www.softwareadvice.com.au/software/505691/Cloud-Contact-Center> |
| en-GB | <https://www.softwareadvice.co.uk/software/505691/Cloud-Contact-Center> |
| en-IE | <https://www.softwareadvice.ie/software/505691/Cloud-Contact-Center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/505691/Cloud-Contact-Center> |

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