---
description: Review of ServiceNow IT Operations Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow IT Operations Management | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [ServiceNow IT Operations Management](/software/504203/ServiceNow-IT-Operations-Management)

# ServiceNow IT Operations Management

Canonical: https://www.softwareadvice.co.nz/software/504203/ServiceNow-IT-Operations-Management

> ServiceNow IT Operations Management is a platform designed to enhance IT operations by providing visibility into complex IT infrastructures and enabling automated issue detection and resolution. It supports organizations in transitioning from reactive incident management to proactive service operations across hybrid and cloud environments. IT teams use the platform to maintain service health, prevent outages, and resolve issues through automated workflows and data-driven insights.

The platform includes automated discovery and service mapping features that create real-time views of service dependencies using the Common Services Data Model. Event Intelligence consolidates and correlates alerts from various monitoring tools, using AI and machine learning to reduce noise, eliminate duplicate events, and prioritize incidents. It offers change impact analysis to evaluate the effects of planned updates, anomaly detection to identify potential issues early, and AI-driven workflows for automated remediation. Service Graph Connectors centralize data from specialized tools and cloud platforms into a unified operational view.

The platform ensures Configuration Management Database accuracy through continuous discovery and provides a comprehensive view of service health across IT environments. It automates responses to recurring incidents, supports faster root-cause analysis through service mapping, and connects IT operations with business context using centralized monitoring and observability data.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceNow
- **Location**: Santa Clara, US
- **Founded**: 2012

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Notifications
- Configuration Management
- Dashboard
- Generative AI
- IT Reporting

## Category

- [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software)

## Related Categories

- [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software)
- [AIOps Platforms](https://www.softwareadvice.co.nz/directory/4432/aiops-platforms/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)

## Reviews

### "Operations Management all in One" — 5.0/5

> **Andres** | *8 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Workflows get organized and easy to setup thanks to the platform
> 
> **Cons**: Daily tasks become easier and we have reduced lot of time consuming processes, no complains
> 
> Daily Basis for Operations Department, great management system

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/504203/ServiceNow-IT-Operations-Management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/504203-ServiceNow-IT-Operations-Management/> |
| en-AU | <https://www.softwareadvice.com.au/software/504203/ServiceNow-IT-Operations-Management> |
| en-GB | <https://www.softwareadvice.co.uk/software/504203/ServiceNow-IT-Operations-Management> |
| en-IE | <https://www.softwareadvice.ie/software/504203/ServiceNow-IT-Operations-Management> |
| en-NZ | <https://www.softwareadvice.co.nz/software/504203/ServiceNow-IT-Operations-Management> |

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