---
description: Review of Laivly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Laivly | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Laivly](/software/504094/Laivly)

# Laivly

Canonical: https://www.softwareadvice.co.nz/software/504094/Laivly

> Laivly is an AI and enterprise automation platform designed for the contact center environment. It caters to various industries, including eCommerce, retail, consumer packaged goods and booking and hospitality.

The platform provides features, including live transcription, real-time agent script engine, AI-enhanced case notes and agent performance reporting. Additionally, it offers in-the-moment agent guidance, quality assurance and coaching, workflow automation and information surfacing.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Laivly

## Commercial Context

- **Pricing Details**: Please contact Laivly for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Estonian, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 16 more

## Features

- API
- Activity Dashboard
- Automatic Transcription
- Chatbot
- Communication Management
- Customer History
- For Contact Centers
- For eCommerce
- Generative AI
- Interaction Tracking
- Machine Learning
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Notes Management
- Performance Metrics
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software)

## Related Categories

- [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software)
- [Note Taking Software](https://www.softwareadvice.co.nz/directory/4457/note-taking/software)
- [Transcription Software](https://www.softwareadvice.co.nz/directory/4397/transcription/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
4. [Tiledesk](https://www.softwareadvice.co.nz/software/359462/tiledesk) — 4.6/5 (154 reviews)
5. [ServiceNow Customer Service Management](https://www.softwareadvice.co.nz/software/356274/servicenow) — 4.4/5 (152 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/504094/Laivly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/504094-Laivly/> |
| en-AU | <https://www.softwareadvice.com.au/software/504094/Laivly> |
| en-GB | <https://www.softwareadvice.co.uk/software/504094/Laivly> |
| en-IE | <https://www.softwareadvice.ie/software/504094/Laivly> |
| en-NZ | <https://www.softwareadvice.co.nz/software/504094/Laivly> |

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