OnceHub

Pros

I've experimented with a few other scheduling & booking apps. ScheduleOnce by OnceHub stands out as the best & most convenient one for business purposes. Whenever someone wants to schedule a discovery call or consultation with my digital marketing agency, I simply hand them the page to book and I get all the info I need in a flash!

It's eliminated communication barriers between myself & my customers & prospects, and has helped me greatly to expedite the marketing help I provide for small business owners and professional consultants.

The best part, SO integrates direct with Google Calendar - meaning all we need to do to block off an unavailable time is create an event from our Calendar, which is a huge save for those times I'm not signed into OnceHub.

Cons

SO doesn't easily integrate with Instagram and other social media. If IG had directly supported it as a custom booking option for business profiles, it would be even more of a life-saver for those visiting our business Instagram profile.

Alternatives Considered

Reasons for Switching to OnceHub

Pros

Flexibility - you can literally do everything you want to. I do not understand why calendly is still a thing

Cons

Comes with a pretty steep learning curve, but it pays off

Alternatives Considered

Reasons for Choosing OnceHub

Switched From

Reasons for Switching to OnceHub

Pros

Worked consistently. Lots of advanced features to customize things to your own liking, and integrate with other tools.

Cons

Too complicated and too many options to sift through when customizing event types, booking pages, etc. AND, was surprised to discover that to switch from a paid plan back down to their free Basic plan, you have to wipe your account and start fresh. Downgrading is not possible, yet they don't mention this anywhere on pricing/tiers page. To me this is very misleading and borderline fraudulent, especially since in their copy they imply you can downgrade after a free trial ends (but not once you're a regular user??).

Alternatives Considered

Reasons for Switching to OnceHub

Pros

Pretty much the only thing I really liked about this tool is the fact that it offers an embed code for websites/clickfunnels on the free account. I created lead generation funnels for direct sales and my clients would need some sort of tool that would allow them to embed their schedule directly into the site. This tool lets you do that for free. So that's nice.

Cons

I really disliked the fact that it had such a confusing interface for my clients.

Alternatives Considered

Reasons for Switching to OnceHub

Pros

User friendly, integrates REALLY WELL with what we use and our clients and potential clients find it very easy to use.

Cons

The setup was initially a little odd but we are used to it now and have no issues.

Alternatives Considered

Reasons for Choosing OnceHub

Switched From

Reasons for Switching to OnceHub

Pros

I really liked the ability to schedule with a simple link, but I was drawn in by the ability to plan the conversational journey.

Cons

Lot's of bells and whistles. The platform had a really steep learning curve, especially for a solo person who isn't scheduling for a team.
I had a bit of trouble on keeping track of the event types and master pages, so I hadn't used it as much as I'd planned to.

Pros

You can do anything with it because it is fully customizable to your workflow. You can make any changes you desire and use it in a variety of ways.

Cons

It can be challenging to figure out how to cusotomize your user notifications and set up other features, it can take some time to deploy.

Alternatives Considered

Reasons for Switching to OnceHub

Pros

It's a fully-featured booking system that integrates nicely into GoToMeeting. Super easy to use with great support if you get stuck. Works well for clients compared to other solutions we've used. You can set up so it only shows call times available in the users business hours.

Cons

Nothing major however it did take a little time to get my head around the concept of event types, booking pages, users and master pages.

Pros

It's a fantastic HIPAA compliant, packed with features and customizations, affordable for small offices!

Cons

I have not had any complaints while I've been using OnceHub.

Alternatives Considered

Reasons for Switching to OnceHub

Pros

I like the lead capture capabilities
It comes with live chat features and makes appointment scheduling easy
Some some great marketing capabilities.

Cons

With OnceHub, we have had it easy to schedule and market

Pros

It’s easy to schedule appointments and choose times based on everyone’s availability. Simple UI

Cons

Didn’t get an email confirmation when choosing an appointment. Would have like it to at least give me an option to download a calendar event file to add to my calendar.

Pros

The ability to be able to schedule group calendars where the members of the group is from different companies. This is the best service I have come across that allows me to work with different consultants on different customer projects and to schedule time based on their personal calendar availability within group meetings.

Cons

The user set up especially for group calendar scheduling was very cumbersome and hard to do. It was not intuitive to see how to ensure only available times in all group member calendars was set up. Only after spending significant time with online customer support was I able to set this up. The other issue is that when a meeting get's rescheduled, it cancels the booking and it is confusing for attendees.

Alternatives Considered

Reasons for Choosing OnceHub

Reasons for Switching to OnceHub

Pros

I love the simplicity of the look and feel. I love the fact the free version provides some of the pro features with limitations but grateful for what is available.

Cons

Help documents are limited and if non technical users, they may not know how to get started

Alternatives Considered

Reasons for Choosing OnceHub

Switched From

Reasons for Switching to OnceHub

Pros

The best thing about this software is the ability to generate custom scheduling links. There is no need to go back and forth in an email string to try to coordinate a common day/time. We use this currently to schedule sales demos and remote software training sessions. Simply send your scheduling link to a customer or prospect and they can pick a time that you have available that also works for them. It sends the appropriate calendar invites and reminders as well. We have also used the pooled availability feature to round-robin appointments between multiple coworkers who perform the same tasks.

Cons

The only thing I found a confusing was the initial setup. Setting up an individual link was simple enough and they give you a lot of customization options, but it got tricky when setting up master links that involve more than one person's calendar availability. The good thing is that once you have them set up, you're good to go moving forward, but the initial setup did take some time to figure out.

Pros

Integrates well with both outlook and MS Teams, easily allows me to set reoccurring availability, and allows for multiple booking pages tailored to audience

Cons

occasionally with updates calendars get disconnected

Pros

I like the ability to have several calendars lined up, the integrations and the ease of use

Cons

I would like the ability to manually schedule outside of the availability without having to make a separate user/email/google calendar

Pros

I love that it syncs to my google calendar and blocks off my busy times.

Cons

somewhat confusing to configure properly BUT Client support has been STELLER in my experience. They were efficient at helping me resolve a few issues and interface training all via a screen share session.

Pros

It's easy and simple to use with no training required. The software design is intuitive and easily integrated with other calendars (like google, microsoft outlook, etc). It is also highly customizable

Cons

It is difficult to edit date-specific changes. As this is an important function this should be on the main page, not buried as it is currently

Pros

Besides being a scheduling system, I really love the "multi-user" function. With a sales team located around the globe, it makes it more convenient for new users to just choose a time and the system find the right person to schedule them with.

Cons

It has a steep learning curve. It will take some time for you to learn, and the fact it will cost a little to really get going if you have a medium to large size team.

Pros

ScheduleOnce is easy to navigate and understand for scheduling of both individual and public events, with the ability to not only capture and schedule leads, but also track and trace correspondence and feedback.

Integration with i.e. Google calendar and other meeting platforms is further convenient and efficient when scheduling.

The online support is fast, efficient and specific to address the challenge - without trying to convince you to expand on what you currently use. Support feedback was honest and alternatives suggested when there was no straightforward solution - appreciated.

Cons

Getting to know the Events Type and Booking Form - and how they are linked can be tricky at first.

Pros

Integrations with your CRM, web conferencing, and calendar tools. Great support.

Cons

May be overkill if you only want a very simple scheduler.

Pros

We have sales team around world and its multi user function is the win win game for us. Customer can choose which timezone they are and it automatically finds the correct sales person.

Cons

Overpriced and some integrations can be increased

Pros

I've been in Recruiting for 15+ years and never did I think I'd ever say this about a calendar integration tool: it has paid for itself a thousand fold in productivity. I already detest email; not having to do the whole back-and-forth of "How about this day or this time?" dance with all my candidates saves hours of productivity each week, which means more recruiting and less email.

Cons

I can't point to any on thing I dislike about the platform. Digging for invoices each month for an expense report can sometimes be a hassle? Maybe automate a PDF distribution via email would save that step.

Pros

There are lots of benefits to the way ScheduleOnce is structured. I liked the professionalism from the user side.

Cons

I found it SO challenging to use ScheduleOnce with my ical. I just couldn't get them to sync properly and it was too complicated to easily solve.

Pros

Pretty easy to use. Like the fact that the client could cancel without having to call me and I got the information at the same time.

Cons

Once a potential client or client canceled, they would reschedule for themselves which was not good because I didn't always have the calendar updated.