---
description: Review of Level AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Level AI | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Level AI](/software/503077/Level-AI)

# Level AI

Canonical: https://www.softwareadvice.co.nz/software/503077/Level-AI

> Level AI is a customer experience platform built for enterprise and mid-market contact centers in healthcare, financial services, retail, and similar industries. The software is deployed cloud-based, making it accessible without on-premises infrastructure. Core features include AI-powered conversation analysis, automated quality assurance, agent performance tracking, and real-time coaching tools. These features help contact center teams monitor interactions across voice and digital channels, identify trends in customer sentiment, and give supervisors clear visibility into agent performance. Level AI also supports workflow automation to reduce manual review tasks, allowing quality assurance teams to focus on higher-priority work. Businesses can use the platform to standardize evaluation processes and surface insights from customer conversations at scale. Support is available through email, phone, and a knowledge base, giving teams multiple ways to get assistance when needed.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Level AI

## Commercial Context

- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Generative AI
- Machine Learning
- Monitoring
- Natural Language Processing
- Quality Assurance
- Recording
- Screen Recording Software

## Integrations (7 total)

- Agentforce
- Agentforce Sales (formerly Salesforce Sales Cloud)
- Five9
- FotoWare DAM
- Snowflake
- Talkdesk
- Zendesk AI

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software)
- [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/503077/Level-AI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/503077-Level-AI/> |
| en-AU | <https://www.softwareadvice.com.au/software/503077/Level-AI> |
| en-GB | <https://www.softwareadvice.co.uk/software/503077/Level-AI> |
| en-IE | <https://www.softwareadvice.ie/software/503077/Level-AI> |
| en-NZ | <https://www.softwareadvice.co.nz/software/503077/Level-AI> |

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