---
description: Review of Klutch Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Klutch | Reviews, Pricing & Demos - SoftwareAdvice NZ
---
Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Klutch](/software/503014/Klutch)
# Klutch
Canonical: https://www.softwareadvice.co.nz/software/503014/Klutch
> Klutch is a cloud-based knowledge management solution built for small to medium-sized businesses, startups, agencies, and customer support and sales teams. It combines a company wiki with a canned responses system, letting teams store, organize, and reuse information from one central location.
Core features include long-form knowledge base pages for SOPs, policies, and FAQs; canned responses for saving and reusing pre-written answers; and Chrome and Edge browser extensions for accessing content without leaving the current tab. Gmail and Slack integrations bring knowledge directly into existing workflows. Teams can co-edit pages in real time, leave comments, apply granular permissions, and organize content with categories, tags, and folders. AI-assisted tools help generate responses and emails from a text prompt, with controls for tone and length.
Klutch suits remote and hybrid teams that need structured knowledge sharing and fast access to reusable replies. It supports employee onboarding by keeping all reference material in one place. A free plan is available with unlimited members, and a paid Pro plan starts at $5 per user per month. Support options are not specified in available data, but users can access the product via web app, browser extensions, and mobile.
>
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |
## About the vendor
- **Company**: Klutch
## Commercial Context
- **Starting Price**: US$4.00
- **Pricing model**: Per User (Free version available)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Namibia
## Features
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Library
- Customisable Templates
- Dashboard
- Document Storage
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Organization
- Permissions
- Pre-built Templates
- Real-Time Notifications
- Rich Text Editor
- Self Service Portal
- Templates
- Text Editing
- Third-Party Integrations
- User Management
## Integrations (5 total)
- Gmail
- Google Chrome
- Microsoft Edge
- Slack
- Zoom Events and Webinars
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat
## Category
- [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software)
## Related Categories
- [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software)
- [Generative AI Tools](https://www.softwareadvice.co.nz/directory/4616/generative-ai/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
## Reviews
### "Great to use" — 5.0/5
> **Richard** | *18 July 2025* | Medical Practice | Recommendation rating: 10.0/10
>
> **Pros**: Great ability to sort emails into categories, lots of different options and very easy to customise. Great product.
>
> **Cons**: No cons\! Sometimes it can be a bit tricky to sign in using Google Chrome with Gmail address, but that's typical of lots of plug-ins.
>
> Really user friendly, great ability to customise all sorts of different customer responses. Great to use.
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### "Useful tool\!" — 5.0/5
> **Manathan** | *30 May 2022* | Internet | Recommendation rating: 10.0/10
>
> **Pros**: Easy to use, I can copy canned reply to reuse them really fast.
>
> **Cons**: There is a maximum lenght for the titles
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### "Why I chose to use Klutch" — 5.0/5
> **Matthew** | *17 August 2022* | Computer Software | Recommendation rating: 8.0/10
>
> **Pros**: With Klutch, I can easily share information and common responses with pictures.
>
> **Cons**: When creating a common response for my team, I have to open the web.klutch.app portal and insert the picture within that design element. If I am going to create just a text response then I can do that from the browser add-in. There is the option for inserting the pictures from the browser add-in but even though you may see them in your response, they won't appear when you copy the response to paste in a response to a customer. Very annoying.
>
> Klutch has allowed my support center to get on the same sheet of music. It is just that inserting the picture issue previously mentioned that is aggravating. However, it would be awesome if Klutch not only resolved this issue but incorporated a field entry solution tool for common responses.
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/503014/Klutch)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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## Structured Data