---
description: Review of Personalized Agent Intelligent Routing (PAIR) Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Personalized Agent Intelligent Routing (PAIR) | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Personalized Agent Intelligent Routing (PAIR)](/software/501349/AI-Mediated-Conversations-AI-MC)

# Personalized Agent Intelligent Routing (PAIR)

Canonical: https://www.softwareadvice.co.nz/software/501349/AI-Mediated-Conversations-AI-MC

> Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data to match customers with agents suited for specific interactions. It is designed for call centers, financial institutions, debt collection agencies and sales organizations to improve conversation outcomes through behavioral matching. PAIR uses algorithms based on research in Natural Language Processing and Behavioral Signal Processing to optimize customer-agent pairings.

Personalized Agent Intelligent Routing (PAIR) evaluates behavioral and emotional compatibility to guide interactions, aiming to improve call outcomes and reduce handling times. Additionally, it predicts customer-agent matches that are likely to result in successful conversations across various scenarios, such as collections, sales, or customer service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Behavioral Signal Technologies

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: PAIR is available on a per-user, per-month subscription plan. More details on the pricing can be found on our Contact Us page.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- CSAT Survey Structure
- Call Centre Management
- Call Recording
- Call Routing
- Call Transcription
- Caller ID
- Campaign Management
- Chat Transcript
- Communication Management
- Contact Management
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Dashboard

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)

## Related Categories

- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.nz/directory/1758/predictive-dialer/software)

## Alternatives

1. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
2. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (563 reviews)
3. [Sparrow](https://www.softwareadvice.co.nz/software/411792/sparrow) — 5.0/5 (4 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/501349/AI-Mediated-Conversations-AI-MC)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/501349-AI-Mediated-Conversations-AI-MC/> |
| en-AU | <https://www.softwareadvice.com.au/software/501349/AI-Mediated-Conversations-AI-MC> |
| en-GB | <https://www.softwareadvice.co.uk/software/501349/AI-Mediated-Conversations-AI-MC> |
| en-IE | <https://www.softwareadvice.ie/software/501349/AI-Mediated-Conversations-AI-MC> |
| en-NZ | <https://www.softwareadvice.co.nz/software/501349/AI-Mediated-Conversations-AI-MC> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Personalized Agent Intelligent Routing (PAIR)","description":"Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data to match customers with agents suited for specific interactions. It is designed for call centers, financial institutions, debt collection agencies and sales organizations to improve conversation outcomes through behavioral matching. PAIR uses algorithms based on research in Natural Language Processing and Behavioral Signal Processing to optimize customer-agent pairings.\n\nPersonalized Agent Intelligent Routing (PAIR) evaluates behavioral and emotional compatibility to guide interactions, aiming to improve call outcomes and reduce handling times. Additionally, it predicts customer-agent matches that are likely to result in successful conversations across various scenarios, such as collections, sales, or customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/407c5413-8b1a-497c-a689-cb1091f1ca47.png","url":"https://www.softwareadvice.co.nz/software/501349/AI-Mediated-Conversations-AI-MC","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/501349/AI-Mediated-Conversations-AI-MC#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/1572/ivr-system/software","@type":"ListItem"},{"name":"Personalized Agent Intelligent Routing (PAIR)","position":3,"item":"/software/501349/AI-Mediated-Conversations-AI-MC","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/501349/AI-Mediated-Conversations-AI-MC#breadcrumblist"}]}
</script>