About Toast POS
Toast POS pricing
Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at N/A.
Alternatives to Toast POS
Toast POS Reviews
Feature rating
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Incredibly Efficient!
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Pros
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Cons
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Alternatives Considered
Aloha EPOSReasons for Choosing Toast POS
The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.Switched From
TouchBistroReasons for Switching to Toast POS
While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.Response from Toast
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Toast--Support when you need it.
We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.
Pros
I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.
Cons
The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.
Alternatives Considered
Square for RetailReasons for Switching to Toast POS
We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens- Industry: Food & Beverages
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Ease of use puts the butter on Toast
Toast is very easy to understand and operate making Labor control and sales tracking a breeze. Integration with payroll is fast and simple. Customer service is top notch.
Pros
The ease of use of Toast makes it very convenient for training of new employees. Jelly for Toast makes payroll integration simple and fast. Sales and labor reports are clear and easy to understand making decisions for labor control simple to make.
Cons
Offline payments can create issues if the customer doesn't have funds on the card used. Ghost checks can occur if handhelds are not synced daily.
- Industry: Accounting
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Poor Customer Service
Overall experience has not been good, should have stayed with Square, We Work, and Gusto.
Pros
I was happy to have one software to for scheduling, POS, and payroll together. We should have stayed with having 3 separate products that integrated with each other.
Cons
Very poor customer service. Each person I reached out to for help just wanted to pass me to someone else or open a Ticket that has yet to be solved. I do receive emails from them stating my cases have been solved, but my issues have not been solved.
The reports are hard to use and I usually have to cobble multiple reports together to get any meaningful information. This software was written without consulting any accounting people. Data entry for tips in payroll is painful. Direct deposit for payroll is 4 days, yikes! And there is no termination check process, at least that I have found.
Every feature is an add on with a price. Want a Tip Manager (good luck getting help setting this up), that is extra; want to intergrade with your accounting software, that is extra; want payroll to track time off, that is extra; etc....
- Industry: Industrial Automation
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Great For Restaurants
It’s a great option but geared more toward restaurants and food delivery. Amazing interface that is clean and modern!
Pros
I loved a lot of the features of this software but my favorite was the user interface. It was so sleek and modern and very straightforward to use. Lots of great features to make transactions go smooth.
Cons
I was frustrated that it is more suited for just restaurant use as I really wanted it to work for my business.
