4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field. Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020. In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Nutshell Software - UI that anyone can use
Nutshell Software - Sales automation
Nutshell Software - Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails.
Nutshell Software - Access & collaboration across devices
Nutshell Software - Marketing integrations to stay in touch
Nutshell Software - Reporting that helps drive growth
Nutshell video
Nutshell Software - UI that anyone can use - thumbnail
Nutshell Software - Sales automation - thumbnail
Nutshell Software - Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails. - thumbnail
Nutshell Software - Access & collaboration across devices - thumbnail
Nutshell Software - Marketing integrations to stay in touch - thumbnail

Nutshell pricing

Nutshell does not have a free version but does offer a free trial. Nutshell paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Nutshell

Nutshell Reviews

Feature rating

Value for Money
4.3
Functionality
4.0
Ease of Use
4.3
Customer Support
4.3
5 reviews of 465 View all reviews
Marilyn
Marilyn
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/03/2020

Bang for your Buck

Great! It helps the team stay on track whether it's sales or implementation.

Pros

Reporting and filtering reports.
Keeping a track record of our leads.

Cons

Have to move over to pro to get more then one sales process. Pro is so expensive.

Alternatives Considered

Dynamics 365

Reasons for Choosing Nutshell

So complicated we weren't using any functionality

Switched From

Dynamics 365

Reasons for Switching to Nutshell

Price, others had better functionality but this Nutshell had enough 2 years ago to get us going. It has really come into it's own and now has way more.
Rashid
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 15/06/2022

Nutshell product review

I have used a number of different systems including Zoho, Hubspot, Pipedrive. I like Nutshell's flexibility and ease of use.

Pros

Tags - are the most used feature - so I can easily segment lists. The ability to sort with multiple tags. Easy importing from a spreadsheet.

Cons

Having to add a tag into the system BEFORE uploading a contact spreadsheet. If the tag doesn't already exist - the import fails. Which is an extra step and a waste of time.

Alternatives Considered

HubSpot Marketing Hub and Pipedrive

Reasons for Choosing Nutshell

Highrise was no longer in development - or being supported.

Reasons for Switching to Nutshell

Price and ease of use. Pipedrive misses a number of features like Tags
Ana
  • Industry: Import & Export
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/05/2024

BorderGuru - CSM Review

Overall it is easy to use, The menu is easy to access.

Pros

I like that we have separate lists, tags and filters to have our contact database saved. Each list serves a different purpose and they don't overlap

Cons

That it takes duplicate contacts and always tries to merge them

Response from Nutshell

Thank you for sharing your positive feedback about Nutshell, Ana! We're glad to hear Nutshell is helping your team organize contact data effectively!

Nutshell's duplicate detection is designed to help you prevent dirty data, but if you want to have more control over which contacts are merged, you can configure Nutshell to only merge contacts based on exact name and email address. Learn more here: https://support.nutshell.com/en/articles/8429037-prevent-duplicates-from-being-created-in-nutshell.

Happy Nutshelling!
Jewell from Nutshell

Replied 20/05/2024
Rachel
Rachel
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5

3
Reviewed on 5/09/2023

Simple to Use for those who have not used CRM's before

This is used to track our quotes and hase been helpful on stopping quotes from slipping through the cracks.

Pros

This was an easy to implement software for those who have never used a CRM in the past. User friendly for basic functionality.

Cons

I would like to see more ability to keep lead information separated. There are many leads that have the same companies and people but are not relevant to one another, and unfortunately it all gets lumped together.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Nutshell

It was the most user friendly. We did not need all the feautres that we would be paying for on the other systems.
Peter
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/04/2024

Great CRM that’s easy to use and feature rich

Pros

UI and integrations. Dashboards and mobile app are also a big plus.

Cons

Could use more integrations with Shopify and NetSuite

Response from Nutshell

Thank you for sharing your positive feedback about Nutshell, Peter! We're excited to hear Nutshell is easy for your team to use and that you're getting value out of Nutshell's features and mobile app! Thank you also for sharing your suggestions for integrations. Nutshell offers an integration solution free for most teams called AppConnect that may be able to help your team get the integrations you need! You can learn more here: https://www.nutshell.com/appconnect.

All the best,
Jewell from Nutshell

Replied 29/04/2024

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