--- description: Review of FrontDesk Master Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FrontDesk Master | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Hotel Front Desk Software](/directory/671/front-desk/software) > [FrontDesk Master](/software/49425/frontdesk-master) # FrontDesk Master Canonical: https://www.softwareadvice.co.nz/software/49425/frontdesk-master Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/49425/frontdesk-master?page=2) > Frontdesk Master is a cloud-based property management solution (PMS) designed to manage bookings for hotels, hostels, rentals and apartments. In addition to its core PMS features like guest, staff and reservation management and booking forecast, it also provides an integrated channel manager and booking engine to manage the booking lifecycle. Frontdesk Master directly connects with third-party booking platforms like Hostelworld, Expedia, Agoda, Airbnb and Booking.com. The Booking Engine allows users to create online room pages with customizable and multilingual room descriptions, booking terms and photo galleries. Bookings made through any channel or source are directly updated into a single calendar. An automated email is sent to both guests and admin upon booking and payment confirmations. Additional features include multiple rate management, channel assessments, email customization, live chat between guest and reception and Google Maps integration. Pricing is based on the number of current reservations. > > Verdict: Rated **4.9/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: FrontDesk Master ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: (Free Trial) - **Pricing Details**: USD - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Canada ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Availability Management - Billing & Invoicing - Booking Management - Built-in Accounting - CRM - Calendar Management - Channel Management - Credit Card Processing - Customer Database - Customisable Branding - Customisable Templates - Data Import/Export - Discount Management - Dorms - Email Templates - Employee Management - Front Desk Management ## Integrations (8 total) - CultBooking - Google Ads - Google Analytics 360 - HotelRunner - Omnibees - Pricepoint - Stripe - WhatsApp ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Hotel Front Desk Software](https://www.softwareadvice.co.nz/directory/671/front-desk/software) ## Related Categories - [Hotel Front Desk Software](https://www.softwareadvice.co.nz/directory/671/front-desk/software) - [Hotel Management Software](https://www.softwareadvice.co.nz/directory/4504/hotel-management/software) - [Hostel Management Software](https://www.softwareadvice.co.nz/directory/4399/hostel-management/software) ## Alternatives 1. [Cloudbeds](https://www.softwareadvice.co.nz/software/167761/cloudbeds) — 4.3/5 (337 reviews) 2. [Semper](https://www.softwareadvice.co.nz/software/428396/semper-property-management-systems) — 4.3/5 (138 reviews) 3. [Little Hotelier](https://www.softwareadvice.co.nz/software/140581/littlehotelier) — 4.0/5 (220 reviews) 4. [WebRezPro](https://www.softwareadvice.co.nz/software/2818/webrezpro) — 4.6/5 (211 reviews) 5. [Beds24](https://www.softwareadvice.co.nz/software/81624/beds24) — 4.7/5 (117 reviews) ## Reviews ### "Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating." — 5.0/5 > **Joab** | *18 February 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions. > > **Cons**: Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same. > > Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports. ----- ### "Not sure where I´d be without it" — 5.0/5 > **frodo** | *18 January 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely. > > **Cons**: Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things. > > It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically. ----- ### "8/10" — 4.0/5 > **Felipe** | *13 October 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ > > **Cons**: Overbookings in virtual rooms when availability is running out, and duplicity in items on POS > > We have the full package (PMS, CM \& BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement ----- ### "Best Reservation System and Channel Manager in the Hostel Industry" — 5.0/5 > **Toni** | *19 August 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry > > **Cons**: did not integrate with our food and beverage system, nor our accounting software. > > Excellent, dynamic reservation system for the hostel industry. ----- ### "Game changer to our business" — 5.0/5 > **László** | *8 January 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed. > > **Cons**: Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch. > > We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/49425/frontdesk-master?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/49425/frontdesk-master) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data