About 3CX

3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud.
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3CX pricing

3CX has a free version and offers a free trial.

Starting Price:
Not provided by vendor See pricing details
Free Version:
Yes
Free trial:
Yes

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3CX Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.4
Customer Support
4.1
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All 3CX Reviews

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421 reviews
Robert
Robert
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2022

Full featured Hosted SIP VOIP solution

Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pros

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Cons

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternatives Considered

RingEX

Reasons for Choosing 3CX

Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Switched From

Avaya Cloud Office

Reasons for Switching to 3CX

It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

Response from 3CX

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX.

In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly.

If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Replied 5/10/2022
Sam
Sam
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
0

4.0
Reviewed on 31/05/2022

3CX is fine, but it is all about who handles the hosting

3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names.

If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.

Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.

There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.

There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.

It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.

Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Response from 3CX

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world!
Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from.
For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms.
Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Replied 1/06/2022
Craig
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/09/2024

A fantastic system

I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)

Pros

3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Cons

3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

Response from 3CX

Hello Craig. Thank you for your detailed review!

It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs.

We're glad to see that the self-hosted setup worked well for you as well!

Thanks for choosing 3CX as your communications system!

Replied 4/10/2024
Crystal
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3.0
Reviewed on 28/10/2024

3CX in Medical Office

Pros

It allowed for multiple lines, and transfers.

Cons

A lot of times we would lose connections while someone was on hold or trying to transfer.

Response from 3CX

Hi Crystal. Thank you for your feedback! Connection issues are not necessarily related to 3CX itself and may be due to network or configuration factors.

We recommend consulting your internal IT team or a local 3CX Partner with experience in troubleshooting connection issues to ensure optimal performance.

Replied 13/11/2024
angie
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 18/10/2024

3CX is a Great Investment

Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system.

Pros

There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay.

Cons

The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently.

Response from 3CX

Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service.

Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly.

It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback!

Replied 29/10/2024
Nicat
Nicat
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/05/2023

The most easily managed telephone systems

We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Pros

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Cons

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Alternatives Considered

Aircall

Reasons for Switching to 3CX

It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.

Response from 3CX

Hello! Thank you for your detailed review!

We're glad to hear our software is making remote communication easier and that using it with computers and smartphones works well for your team.

It's great that 3CX has been a positive change for your organization. We're happy you find our pricing affordable and features like the mobile app and video conferencing useful. :)

Replied 15/12/2023
Tialee
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 19/01/2024

User friendly

Pros

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Cons

The call recording is not accessable until 2 hours have past.

Response from 3CX

Hey Tialee,

Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!

Replied 22/01/2024
Abhijeet
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
2

3.0
Reviewed on 26/10/2024

Not the best choice for Security!

Pros

Cost is unbeatable and 3CX can be self-hosted

Cons

Lack of professional support and security updates

Alternatives Considered

RingEX and Microsoft Teams

Reasons for Switching to 3CX

Self-hosting options and low cost of getting started

Response from 3CX

Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update.

As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help.

If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system.

Replied 29/10/2024
Ngozi
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/10/2024

Reliable Call Center Program: 3CX

Pros

Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

Cons

I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.

Response from 3CX

Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting.

Thank you for sharing your experience!

Replied 29/10/2024
David
  • Industry: Government Relations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 26/09/2024

3cx for small business

even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18

Pros

easiest configuration and setup from IT perspective

Cons

integration to other tools like an ERP or chat/IA tools

Response from 3CX

Hey David, thank you for your review!

We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback!

Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch!

Replied 4/10/2024
shlomo
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 3/09/2019

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially.

The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack.

Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff.

Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Pros

Price, Ease of set up and feature rich capabilities.

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Cons

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Response from 3CX

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected]. If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Replied 13/11/2019
Dar
  • Industry: Management Consulting
  • Review Source
Value for Money
0
Features
4.5
Ease of Use
4.5
Customer Support
3.5

4.5
Reviewed on 10/03/2016

Finally found something we can rely on.

Pros

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Cons

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Martin
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

2.0
Reviewed on 22/09/2022

Unexpected we only came this far with telephone center software

Coming from a a conventional VOIP system, it surprises me the software VOIP versions looks so 2010 in functionality and quality.

Pros

Recording feature, easily copy-paste phone number or directly call them when phone number is marked.

Cons

Sound quality of the calls is horrible, lots of restarts needed to keep functionility up, calls are randomly abandoned/cut off, sometimes it does not let you pick the phone or transfer calls and a restart is needed (currently multiple times a day). Part of the problems could be related to our network, but surely not all. Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity. Also it does not detect of one is busy with an MS Teams or Zoom call, so regularly you can get double calls if you forget to adjust your status (also accounts they other way I have to admit).

Response from 3CX

Hi Martin,

We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more.

We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

Replied 14/10/2022
Verified Reviewer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 13/02/2023

3cx is an essential program

I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.

Pros

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

Cons

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

Response from 3CX

Hello, thank you for the highly rated review! We love to hear that 3CX has been very practical and efficient for your business.

You can also visit our 3CX Forum to find out more about the option of the conference calls and any other questions you may have: https://www.3cx.com/community/

Replied 20/02/2023
Ryan
Ryan
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/11/2019

The best VoIP phone system for small businesses

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pros

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Response from 3CX

Sincere thanks for your feedback.

Replied 29/11/2019
David
David
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
2

3.0
Reviewed on 24/01/2019

Effective Phone System For Small, Simple Offices

For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Pros

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.

The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Cons

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.

Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.

3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.

SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.

Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Jeffrey
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/01/2020

3cx

Great, ease of use, cost savings and mobility is the ticket in the modern world

Pros

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Cons

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Alternatives Considered

MiVoice Business Solution

Response from 3CX

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

Replied 10/01/2020
Clay
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/06/2021

3CX Review

Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Pros

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Cons

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Response from 3CX

Thank you Clay for your valuable feedback!
We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

Replied 4/06/2021
Vikram
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4.0
Reviewed on 2/03/2023

Improve communication and collaboration with 3CX

Overall, I would highly recommend 3CX to businesses of all sizes looking for a powerful and feature-rich business phone system.

Pros

The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a comprehensive solution for businesses of all sizes.

Cons

3CX may be too complex for smaller businesses or those with limited IT resources and some users may find the initial setup and configuration process to be challenging.

Response from 3CX

Thank you so much for your review of 3CX! We're delighted to hear that you found our system to be a comprehensive solution for businesses of all sizes, with advanced features like call recording, video conferencing, and CRM integration.

We appreciate your feedback regarding the initial setup and configuration process. Our team is constantly looking for ways to improve and make the process easier for our customers, particularly for those with limited IT resources. That's why we were excited to introduce you to 3CX StartUP earlier last year, a simpler version of our product that's perfect for smaller businesses! It offers all the basic features you need, with a setup process that is as easy as it can get!

We're glad that you would highly recommend 3CX to other businesses, and we're proud to have you as a satisfied customer. Thank you for choosing 3CX!

Replied 11/04/2023
Panagiotis
Panagiotis
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4

4.0
Reviewed on 4/10/2019

PBX For the masses

Communications for small inbound call centres, bussiness communications, remote workers extensions.

Pros

Easy of use.
Easy to administer.
Easy to setup.
Great documantation.
Phenomenal integration with the client both on CTI and softphone modes.
Out of the box adequate integrations with popoular3rd party software.

Cons

Lack of features.
A lot of unnesesary changes from version to version.
License model is unstable changes almost every other month.
Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke.
Lack of outbound fax solution

Response from 3CX

Your feedback is very important for us to improve on in future builds.

Replied 13/11/2019
Hlengiwe
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/05/2023

Low-Cost Phone System

Even those without technical expertise can readily use the software's functions because of how user-friendly it is. The system provides numerous communication channels, including audio, video, and chat.

Pros

Infinite extensions and best mobile app. It is very easy to manage, CRM connectivity, Google and Microsoft integration, and more can be created with the 3CX Call flow Design app

Cons

It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side.

Response from 3CX

Hi there and thank you for sharing your positive experience with 3CX!
We're happy to hear that you love the ease of use and we're even happier that 3CX meets all your business needs. Hope you have an excellent day!

Replied 15/05/2023
natia
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 18/12/2023

Simplifies comminications.

Overall 3CX is very useful software that is irreplaceable for me.

Pros

I use 3CX daily because i have to contact colleagues during working process. 3CX is my right hand that saves my time a lot. It is really easy to use. Configuration is easy as well.

Cons

Sometimes during transferring a call it freezes and i have to reload it.

Response from 3CX

Hey Natia! Thank you for your review. We're pleased to hear that 3CX is a vital tool in your daily work, saving you time and proving easy to use and configure.

About the freezing during call transfers, this might be due to several factors. We recommend reaching out to 3CX system administrator in your company to investigate this issue.

It's great to know that overall, you find 3CX very useful and irreplaceable! :)

Replied 20/12/2023
Richa
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 26/01/2024

Good software for online calling and team calling

I would say it has been satisfactory for the price and limited use

Pros

Wase of use, good functionality and reasonably priced

Cons

Desktop app is a bit clunky, stops working intermittently and need IT people to fix it

Response from 3CX

Hi Richa! Thank you for your review. We're glad to hear you find 3CX easy to use, functional, and reasonably priced. We've recently introduced a new Windows Softphone offering a smoother experience. You can learn more about it here: https://www.3cx.com/user-manual/windows-softphone-app/

We hope this makes your 3CX experience even better!

Replied 29/01/2024
Chad
Chad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 1/04/2018

As a VoIP service provider we have tried them all

Reliable phone system

Pros

3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

Cons

Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

Taylor
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4.0
Reviewed on 11/12/2019

3cx review

Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great.

Pros

With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.

Cons

I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.

Response from 3CX

Thank you for your feedback. We are actively working on adding a texting feature. Will be available soon.

Replied 12/03/2020

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