--- description: Review of 3CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 3CX | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [3CX](/software/4936/3cx-phone-system) # 3CX Canonical: https://www.softwareadvice.co.nz/software/4936/3cx-phone-system Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system?page=2) > 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards. > > Verdict: Rated **4.4/5** by 467 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 467 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: $350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio Capture - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Centre - CRM - Calendar Sync - Call Centre Management ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Related Categories - [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software) - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) - [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (359 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1205 reviews) 5. [Ooma Office](https://www.softwareadvice.co.nz/software/143509/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "Great cloud solution for VoIP - but needs to elvove" — 4.0/5 > **Riccardo** | *3 July 2026* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. > > **Cons**: Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. ----- ### "Very good and cost effective" — 4.0/5 > **Dennis** | *4 April 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. > > **Cons**: Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. > > Overall 3CX is very good and you can start out for foree. ----- ### "Best in Class" — 5.0/5 > **Lyle** | *1 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone > > **Cons**: Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. > > I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. ----- ### "3CX the Easy way to do Voice and Unified Communications" — 4.0/5 > **Fernando** | *6 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, > > **Cons**: 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. > > I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. ----- ### "Great first impressions" — 5.0/5 > **Richard** | *22 April 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: It's very flexible and easy to configure different options. Range of handsets available is great. > > **Cons**: Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure > > Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data