3
Overall rating
(3)
Reviews

3
Overall rating
(3)
Reviews

About LiveOps

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom. LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response. LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.
LiveOps Software - Chat
LiveOps Software - Service level
LiveOps Software - Chat - thumbnail
LiveOps Software - Service level - thumbnail

LiveOps pricing

LiveOps does not have a free version. LiveOps paid version starts at US$95.00.

Starting Price:
US$95.00
Free Version:
No
Free trial:
No

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LiveOps Reviews

Feature rating

Value for Money
2
Functionality
2.7
Ease of Use
3
Customer Support
3
3 reviews of 3
kimberly
  • Industry: Fund-Raising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 24/08/2021

Great software

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Steve
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 3/11/2016

One of the worst platforms for sales prospecting

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

Paolo
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
5

3
Reviewed on 6/12/2021

Staff cordiale e disponibile ma sistema poco intuitivo

Pros

Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente

Cons

Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR.
Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda.
Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.

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