About Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences. Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks. Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address. Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.
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Bitrix24 pricing

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$39.00/month.

Starting Price:
US$39.00/month See pricing details
Pricing Details:
A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $39/mo Standard: $79/mo Professional: $159/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license) View Pricing Plans
Free Version:
Yes
Free trial:
Yes

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HubSpot CRM

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Insightly

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Bitrix24 Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
3.8
Customer Support
3.9
5 reviews of 520 View all reviews
Leah W.
  • Industry: Building Materials
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/06/2022

Bitrix24: All-in-one collaboration and task & Project management tool

Task and project management.

Video calls and live chat.

Pros

Collaboration in our organization has been at optimal via chats and video calls.

Cons

I have not yet detected any flaw on this team collaboration platform.

Paulo F.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

4
Reviewed on 25/03/2022

BITRIX24 - easy and free solution for task management

So far so good! works well, no bugs and team has gotten used to it.

Pros

The platform has a few viewing modes (GANTT, LIST, DEADLINE...) for different types of people. I prefer GANTT. It is easy to work with and schedule tasks within the company, allocated to different employees. It has a built in chat messenger feature that helps keep an ongoing communication between teams.

Cons

Since it brings together several different features, it contains a lot of information on screen, which in turn for some people it's hard to use and navigate.

Nurul suhaila A.
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 14/06/2022

Powerful tools to manage project tracking and planning

Using Bitrix24 has been a pleasant experience for my company in many areas, including project planning, job scheduling, private communications, and staff performance evaluation.

Pros

The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff.

Cons

They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature.

Eric r. B.
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 12/01/2022

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Bitrix24

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Switched From

SugarCRM

Reasons for Switching to Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr
Forever living M.
  • Industry: Higher Education
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 8/06/2022

To Use This You Must be good with Software and love to use different CRM's

I like it as a training platform for me and my team. I may keep it or I may not use it anymore.

Pros

This has a google app to allow you to pick up on the go once you log off of the Desktop version of Bitrix 24.

Cons

I dont know why They allowd us to use the build in voip calling feature last year, but not this year. All last year I used my Own voip dialer to call my contacts. But now they want pay. That was a good part of the App for me

The App is now way to confusing. they want me to join now or sign up now. I am just confused.

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