--- description: Review of Astea Alliance Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Astea Alliance | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Astea Alliance](/software/4895/astea-alliance) # Astea Alliance Canonical: https://www.softwareadvice.co.nz/software/4895/astea-alliance Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/4895/astea-alliance?page=2) > Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud. Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce. Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite. Support is offered via phone, email, live chat and other online resources. > > Verdict: Rated **3.8/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 27 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: IFS - **Location**: Edina, US - **Founded**: 1983 ## Commercial Context - **Pricing Details**: It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Thai, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Contractor Management - Customer Management - GPS - Project Management - Real-Time Reporting - Scheduling - Technician Management - Workforce Management ## Integrations (9 total) - Avaya Experience Platform - Dynamics 365 - Dynamics 365 Business Central - JD Edwards EnterpriseOne - QuickBooks Online Advanced - SAP Business One - Salesforce Marketing Cloud - Vertex - Webex Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software) ## Related Categories - [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software) - [HVAC Software](https://www.softwareadvice.co.nz/directory/1552/hvac/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) ## Alternatives 1. 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I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project. > > **Cons**: My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea. > > Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs. ----- ### "Great all in one product." — 5.0/5 > **Daniel** | *30 November 2018* | Supermarkets | Recommendation rating: 9.0/10 > > **Pros**: The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn. > > **Cons**: The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon. > > I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had. ----- ### "User Review" — 3.0/5 > **Verified Reviewer** | *30 November 2018* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: MANY features and capabilities. More than I as a user will ever need. > > **Cons**: There's way too many steps required to complete necessary tasks. > > MANY features and capabilities - AWESOME\! But there's way too many steps required to complete necessary tasks. ----- ### "Loaded with features, can be a bit overwhelming" — 4.0/5 > **Patrick** | *8 December 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback. > > **Cons**: Because it is very comprehensive, it can be overwhelming to learn. One step at a time is a good philosophy. There are also many things that will require assistance from the folks at Astea, and there is usually a charge for the assistance which can get quite expensive. > > Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way. ----- ### "Service Order Module within Astea Alliance" — 4.0/5 > **Verified Reviewer** | *3 December 2018* | Professional Training & Coaching | Recommendation rating: 9.0/10 > > **Pros**: Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised. > > **Cons**: The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes. > > The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/4895/astea-alliance?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/4895/astea-alliance) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data