--- description: Review of livepro Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: livepro | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Content Management Systems](/directory/4543/cms/software) > [livepro](/software/48737/livepro) # livepro Canonical: https://www.softwareadvice.co.nz/software/48737/livepro Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/48737/livepro?page=2) > livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners. Deep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times. Businesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions. > > Verdict: Rated **4.8/5** by 182 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 182 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: livepro Knowledge Management - **Location**: Sydney, Australia - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Greek, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Belgium, Canada, Denmark, Finland, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Singapore, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Configurable Workflow - Content Library - Content Management - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard ## Integrations (11 total) - AI Assistant - AI Bots - CXone Mpower - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Content Management Systems](https://www.softwareadvice.co.nz/directory/4543/cms/software) ## Related Categories - [Content Management Systems](https://www.softwareadvice.co.nz/directory/4543/cms/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.co.nz/software/430492/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.co.nz/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.softwareadvice.co.nz/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) 4. [Guru](https://www.softwareadvice.co.nz/software/103160/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.softwareadvice.co.nz/software/269853/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Knowledge management made easy" — 5.0/5 > **Stacey** | *16 August 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include:Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. We can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. The ability to future date and end date these also means we are tailoring what our agents need to see and when.Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. Integration with Genesys means agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Authoring - the WYSIWYG editor function makes authoring really easy\! > > **Cons**: There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. > > We no longer have lengthy word documents that are difficult to navigate, these have been replaced with easily searchable and digestible content that give our agents the answers they need to assist the client. The workflow function means we can have a clear governance in place to ensure our content is reviewed and maintained efficiently which is an essential part of our Contact Centre environment.The reporting capabilities within livepro have enabled our Team Leaders to have effective conversations around following correct processes and keeping up to date with changes. They can monitor general staff usage and link specific access to content back to QA when required.In addition, our ability to onboard new agents using livepro functionality has led to a reduction in the onboarding process and increased user engagement once they are actively taking client calls.The overall livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement ----- ### "Amazing Product and Even Better Team\!" — 5.0/5 > **Deanne** | *24 October 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Ease of the product - Detailed Reporting - Helpful Staff - Great Communication and Aavailability of Staff at a Drop of a Hat > > **Cons**: Haven't discovered anything that I do not like. There has not been anything that we have been unhappy with yet. > > We’ve had an incredible experience with our new KMS. The staff is amazing — helpful, knowledgeable, and always willing to make meaningful updates that add real value to how we use the program. The system itself is extremely user-friendly, and our entire team loves it. The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a \[sensitive content hidden\] who genuinely wants your feedback and ideas to make the product even better? These guys really know what they’re doing — and it shows. Highly recommend\! ----- ### "A Fantastic tool for a Customer Service Centre\!" — 5.0/5 > **Sarah** | *25 August 2020* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly. Integrates well with our phone system (Purecloud) So easy to search and find pages and the ability to add keywords. Tech Support team are extremely helpful and friendly. Quizzes are a fantastic training tool as is the ability to insert 'how to' videos to the page. > > **Cons**: Not a Con but a suggestion.....Would be great to offer a 'find and replace' function > > Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about\! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables. Thoroughly recommend this product\! ----- ### "Incredibly Amazing and Supportive Company" — 5.0/5 > **Jess** | *16 December 2024* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The support we receive from their entire team is exceptional. No issue is too big or too small, and they consistently demonstrate a proactive approach to addressing our needs. Their response times to enquiries are remarkably fast, especially when compared to other companies we work with. > > **Cons**: Their service to our business and council consistently exceeds expectations. There is truly nothing more we could ask for. > > Both our organization and I personally are extremely satisfied with the product and service provided by the Livepro team. Our Managers and Directors are equally impressed, and we foresee a long and successful business partnership with Livepro in the future. ----- ### "Livepro ticks all boxes\!\!" — 5.0/5 > **Robyn** | *11 December 2024* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: User-friendly system with exceptional ongoing Support > > **Cons**: Some limitations with formatting but suggestions are always welcomed for improvements > > Livepro has changed our life for our Customer Service Team. It is user-friendly for both our CSOs and our Author's. Livepro's Team are professional, always available to assist and nothing is too much trouble for them. Open Access provides our greater organisation a "Single Source of Truth". ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/48737/livepro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/48737/livepro) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data