Docebo

Pros

I like that it does the job of 3 different programs where I work. Now I can do all my work for my customers in the one platform. I can even send emails and notifications straight from Docebo. I also really like to Docebo Community. If I have a question or am just looking for some tips, I just search the community or post a question in the community and I will get a few replies. But if I don't want to ask the community, there is always someone willing to help from Docebo.

Cons

As a super admin, I am still not able to look to see what notifications or emails were sent to someone or if they opened the email or not. I would like to have access to notification/email logs.

Pros

Docebo is a solid choice for a corporate LMS. Features currently meet most needs for running compliance and professional development learning programs, and a lot of the newest features/roadmap plans are ambitious and exciting. The development team listens to the needs/wants of the Docebo Community and introduces new features/advances quarterly, which is enough to make you feel like there is true progress but not so speedy as to be difficult to keep up with. Recent changes enabled batch unenrollment and archiving, which is really handy. The Docebo Community is a friendly place to get answers and workarounds, when needed. Customer Support has been decent and occasionally exceptionally good.

Cons

There are some significant drawbacks to the notifications feature but a new notifications engine is on the way next month, so I'm optimistic that some of the things I want to see will be coming or at least possible in the future. Not all entities can be duplicated (learning plans, etc.) which can be cumbersome. There is no real way to retire a course so everyone has some version of a workaround; that's not great.

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Reasons for Choosing Docebo

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Reasons for Switching to Docebo

Pros

- Great API offering a lot of freedom to build many tools around Docebo and customize the experience within the platform. This is the strongest advantage of this platform and its true competitive advantage - Lot of options for personnalization within the platform - Good reporting - Very quick customer service

Cons

- Takes a while to learn and get comfortable with the tool - Some features seem abandonned by the product team with no plan to improve the experience - The product team needs to be more transparent with what's in store in the roadmap - UX is inconsistent

Pros

ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team.

Cons

the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work.

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Reasons for Choosing Docebo

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Reasons for Switching to Docebo

Pros

Docebo is easy to use, customize and build custom reporting to track our compliance and learning goals

Cons

I wish that a user could have more than one Direct Manager so that department heads could see progress for everyone under them.

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Reasons for Switching to Docebo

Pros

First, the people. Knowledgeable about their product and services as well as those whom they compete with. [sensitive content hidden] was attentive, empathetic, and communicated incredibly well. Their library of content is phenomenal and is the learning platform has all the "bells and whistles."

Cons

Restrictions on user licenses. If we have a team member not using their license, we are not able to transfer it to someone who will.

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Reasons for Switching to Docebo

Pros

User interface, power user and super admin access profiles, notification updates.

Cons

Limitations with managing annual certifications and retraining.

Pros

Good ease of use and comprehensive tools.

Cons

Inconsistency in the account management team. I have had three account managers in one year.

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Reasons for Switching to Docebo

Pros

Customer Service Experience - Support agents are super helpful
Knowledge base is built out - the amount of courses, knowledge base articles, and the Docebo community for peer learning is again super helpful

Cons

- No option to archive courses, only put under maintenance
- Our org needs to have more power users permissions, to avoid the amount of super admins we have
- Lack of customization on pages. I would love to see more widgets, upgraded designs, and more meaning I wouldn't have to spend time learning what HTML/CSS hacks will work for me.

Pros

It is a robust LMS solution that has the ability to customize, scale, grow and develop with us as a company. The available features and cadence of new releases has thoroughly impressed us and we have aligned our L&D strategy with the platform and it's functionality.
To be more specific, here are the the three standout features for us:
High Customizability: Allows us to tailor the platform to meet diverse learning needs.
Scalability: Easily supports growth and varied use cases across different audiences.
Continuous Updates: Regular improvements keep the platform aligned with industry trends and evolving learning demands.

Cons

To summarize, our top three pain points with Docebo are:
Steep Learning Curve: Initial setup and configuration can be complex and time-consuming.
Basic Features Awaiting Upgrades: Some key features, like the notification module and certificate app, need enhancement.
Advanced Customization Requires Technical Expertise: Certain advanced customizations can be difficult without technical know-how.

Pros

Gamification features, Learning plans, ease of use, Learning management, engagement, branding

Cons

Certificate template is really poor, setting up power users could be easier

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Reasons for Choosing Docebo

Switched From

Pros

1. Scheduled reports - we're able to feed data to a dashboard and send daily reports to other users with ease
2. Groups and enrollment rules - users are automatically assigned to courses
3. Pages - let's us organize and market content according to programs and use
4. Notifications - we're able to push event reminders to users
5. Workday Integration

Cons

1. Helpdesk - some answers from the Helpdesk are not accurate
2. Built-in dashboards - not customisable and not very useful for our organization so we had to create our own

Pros

The ease of use for end users with the ability to create custom pages to display the most relevant information.

Excellent support from the Docebo helpdesk.

Monthly updates and improvements to the system with a heavy emphasis on customer feedback.

The online learning and community to support with all aspects of the system.

Cons

The length of the onboarding over a number of weeks. We would have liked a more intense onboarding course over a shorter period of time.

Some excellent data features locked behind an additional paid product.

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Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

Overall based on many different previously used LMSs, it's like night and day. Docebo is so much easier to use than anything. Just hired two new team members and they both after 1 week in Docebo cant believe how much easier it is than any other system.

Cons

Checklist feature needs to do much better with reporting and scheduling features.

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Reasons for Switching to Docebo

Pros

Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users

Cons

Legacy pages are very clunky and make the admin job tedious.

Pros

Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand.

Cons

After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$.

Pros

We experienced a seamless integration process with our existing systems, including Single Sign-On (SSO), which was a major advantage. The platform's user experience (UX) and user interface (UI) are exceptional, offering intuitive navigation and a user-friendly design. The support from the Docebo team during the kick-off phase was commendable; their technological expertise is clearly mirrored in their customer service and technical support. This combination of advanced technology and skilled personnel greatly enhanced our overall experience with the Docebo platform.

Cons

One area for improvement in the Docebo platform is the webinar registration process. It's not as straightforward as simply clicking a link, as you might with Teams or Zoom, which can be a bit cumbersome. Additionally, the platform could enhance its capabilities in tracking offline training and capturing offline data.

Pros

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Cons

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Pros

- Once you understand the foundational elements of the LMS, it is easy to use.
- Features and settings for courses and learning plans are easy to navigate.
- Fantastic customer support on the technical side.
- Pretty good options and ability to create an optional course library for learners.
- Easy to build pages, courses, learning plans, catalogs, channels, etc.

Cons

- Lack of customization when it comes to different pages.
- Some items you would assume would be an included feature, but are not present.
- Requires some prior knowledge of API and SAML to make full use of the LMS.

Pros

Intuitive, customizable, great customer support. Offers many useful functionalities

Cons

lacks some functionalities regarding doing things in batches

Pros

I like that Docebo has a network of tools and resources to support learning in our company.

Cons

Some of the navigation in Docebo is not productive and I would like to be able to quick key things to get to where I want more productively.

Pros

The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way.

Cons

The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface.

Pros

Docebo creates a friendly notion in matters information and data compliance.

Cons

Docebo is objective and timely in creating a robust data solution.

Pros

Ease of setting up and building the content in a customizable fashion.

Cons

I would like to see more examples for best use cases with the many features available.

Pros

What is most amazing about Docebo is the capability to customize the platform in terms of learning experience and overall training organization.

Cons

All the coins have two faces, the cons in Docebo are related to the pros: the strong customization capabilities make the platform administration complex, and it needs to have a high level of specific knowledge.

Pros

With Docebo, our Education Services team can easily create and maintain a personalized learning experience for our customers. The user-friendly admin functions make it effortless to build our pages and update our courses. Additionally, onboarding new admins is a breeze, especially with excellent support resources like the Docebo Community, Knowledgebase, and University.

Cons

We have encountered difficulties in meeting our organization's requirements for managing certifications with Docebo. Specifically, we have needed support from our customer success manager regarding managing deadlines, renewing certifications, and archiving enrollments.

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Reasons for Choosing Docebo

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Reasons for Switching to Docebo

Pros

The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb.

Cons

Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced.

Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals.

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Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

It's a very user-friendly LMS that focuses on customizability and design. Unlike other learning management systems, Docebo gives you the tools to design pages, courses, and learning plans with the user in mind, allowing you to make engaging learning experiences rather than signing in to check off training in a 'system'.

Cons

The notification system, while very flexible and customizable, is a little hard to use when you get more than a few notifications. Keeping track of each one becomes a little difficult.

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Reasons for Switching to Docebo

Pros

Our company needed to combine both external and internal training content from several LMS and merge into one central LMS. The ability to set up branches has allowed us to do that while still allowing customization and controlling the type of access needed for each departmental usage.

Cons

Reporting feature (as with all LMS I've come across) is still not robust enough in it's customization features. We still have to export raw data into another application to get the reports we need.

Pros

Docebo has been very helpful in standardizing our training for both our employees and customers, and making it possible to conduct a lot of training asynchronously, drastically increasing our reach and reducing the amount of time and travel spent by instructors.

Cons

Reporting, My Team features, gamification & eCommerce integrations

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Reasons for Switching to Docebo

Pros

Outstanding support by implementation team, able to manage three distinct and separate training programs on one platform (Customer, Partner, Internal), Intuitive interface for Admins

Cons

Versioning of training material from Central Repository, Exam score history, learning plan functionality

Pros

I really like Docebo's interface and ease of use. Both admins and learners can navigate the platform with ease. Docebo's community offers great ideas that Docebo implements and that gives users even better functionalities.

Cons

the pages and menus areas could be easier to use. more gamification features.

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Reasons for Choosing Docebo

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Reasons for Switching to Docebo

Pros

he overall experience with the Docebo Learning Management System (LMS) has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content.

One of the key strengths of Docebo is its intuitive interface, which makes it easy for administrators to upload course materials, track learner progress, and generate reports. The platform's customizable features allow for the creation of tailored learning paths and the incorporation of multimedia content, enhancing the overall learning experience.

Docebo provides a seamless and engaging learning environment from a learner's perspective. The platform is accessible across various devices, ensuring flexibility and convenience for users. Its interactive features, such as quizzes, surveys, and discussion forums, foster collaboration and knowledge sharing among learners.

Overall, Docebo stands out for its user-friendly interface, customization options, and interactive features, making it a valuable tool for organizations seeking to enhance their learning and development initiatives.

Cons

1. pricing, 2.customization limitations and 3. complexity

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Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

Docebo has a very clean and usable interface for both users and administrators, but lacks in some areas which appear to be easily achievable wins. There are great ways to categorize data, and the reporting functionality is very robust.

Cons

There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use. It is a shame that these issues exist as they prevent Docebo from really reaching its full potential.

Pros

There are many different features and even if something is not built-in, you can usually find a good workaround for it. In the last couple of years, Docebo is more focused on improving existing functionalities which is a fantastic step into the right direction.

Cons

I do believe their customer support, although fast, is not of the best quality. I often found them not knowing enough about the platform.

Pros

We value Docebo’s user-friendly platform, which allows us to create tailored learning plans and centralize all our training materials in one convenient location.

Cons

Our wish list includes enhanced options for editing and searching sent newsletters, along with improvements to the mobile experience.

Pros

I love that people are able to share their own content, our most popular content comes from people within the business and this platform is ideal for capturing and encouraging internal knowledge sharing. It is also really easy to customise for different viewing audiences.

Cons

I wish the formal (courses) and informal (user shared) learning content could interconnect more easily, it's not a deal breaker, but would mean I don't have to maintain two content libraries.

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Reasons for Switching to Docebo

Pros

As well as all the expected functionality you would get on an LMS, you have some useful and exciting additional features that make the difference. The ability to add observation checklists (work based activities) to a course to add practical application to a course. Very easy to set up and use Gamification, with rewards earned for a whole range of activities on the platform, plus contests and leaderboards. Also the Discover, Coach and Share expert moderated, channels to support community learning. These 3 features, plus the flexibility of configuration and how easy it is to change the look and feel to suit your needs. Very few fixed structures that you can't get away from.

Cons

Very little has caused issues. We have taken the platform bundled with content and didn't realise that we would have to import each item of content and then put it into a course shell to make it available to users. I had thought they would have direct access. This is cumbersome, and a bit time consuming, but about the only thing I have not been happy with.

Alternatives Considered

Reasons for Switching to Docebo

Pros

I like how we are able to create a professional learning environment and brand it to match with our corporate look. We are able to manage a lot of content and categorize it so that each different type of learner can find what they need

Cons

Some operations are repetitive and require a lot of clicks because certain areas of the site are aging compared to others and haven't been streamlined as much.

Pros

Docebo is an excellent learning platform with a simple to use interface. The way information is presented has been designed to promote effective and effortless learning. I have been using Docebo for all my educational training and find it incredibly easy to use.

Cons

Although the interface is user-friendly, it would be beneficial if all lessons were accessible from the main page once logged in.

Pros

What I like most about Docebo is that, after completing a lesson, you get to take an assessment that checks your understanding of what you’ve learned.

Cons

The user interface can be improved a bit more during the lesson, and the load time for scores can be better.

Pros

The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization.

Cons

The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (downloading content off LMS)

Pros

Docebo has a platform that we can grow into. They make updates that make the organization look good, as it keeps the learner view and/or experience fresh. The customer service aspect is very good - there is a chat & a knowledge library & community at your fingertips. And they have a system of upvoting ideas that the community may make.

Cons

When setting up your system, there are a lot of things to do. One of the frustrating things can be the number of clicks to create something.

Pros

Ease of use and overall functionality of the platform. The reporting is customizable so that those that need the information can receive it automatically every day, week, month or yearly.

Cons

Since we have over 2500 employees it did take some time to setup since we integrated this platform with our payroll system.

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Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

How it helps to connect the team and provide knowledge all together and can access anytime you want to know about product.

Cons

There is no cons as everything is great and helpful

Pros

Overall love using Docebo! It is easily branded to your organization, has lots of availability with reporting, Docebo team members are extremely pleasant to work with, and the platform is generally pretty intuitive. We get lots of compliments on the look of the LMS. We appreciate the release item changes and the desire to remain competitive in the market with the features available.

Cons

The capabilities within content creation in courses and notifications. The basic HTML page is very challenging to work with and you don't receive the same modern/ aesthetically pleasing viewing experience that you do when using other 3rd party tools. The notification experience is very basic and doesn't allow for much customization or the ability to preview and play around with the notifications.

Pros

The modern interface and intuitive handling allow you to quickly learn new content. This saves time, which means the training effort can be optimized.

Cons

There are extensive customization options, but not all individual use cases can be implemented.

Pros

Docebo has amazing community features that support peer learning and training from multiple angles. The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.

Cons

The difficulty of making quick adjustments to the product (though understandable in a large company).

Pros

I love the way users, courses, lesson plans, and reporting are organized. I can generally configure the platform to do what I need to do regarding managing users and tracking course completions/scores. I also love how the dashboard and buttons can be customized. I was able to configure the look and feel of the platform to match our branding.

Cons

My least favorite aspect is the difficulty of trying to troubleshoot bugs in the system. We've had some tracking issues without Docebo Marketplace content that haven't been able to be resolved. When I have to ask IT for help, my requests are generally unresolved.

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Reasons for Switching to Docebo

Pros

Mostly easy to set up and maintain. Easy to get our program managers up and running with creating their courses, maintaining them, and attending to users.

Cons

Inability to create course applications. More reporting options would be helpful.