Netchex

Pros

Product is very easy to use and makes the administrative tasks of my job simpler! I also like that employees are able to take more ownership of their information and access it for themselves.

Cons

Sometimes employees are left off of reports (like the time and attendance detail report) which necessitates checking their account to make ensure whether they clocked in or not.

Pros

Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all. This flexibility ensures that our payroll processes align perfectly with our business objectives.

Another aspect that sets Netchex apart is its robust reporting functionality. The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more. These insights empower us to make informed decisions that drive business growth.

Cons

The user interface is incredibly intuitive, but there is a bit of a learning curve. Navigating through the system can be improved a bit for those with limited technical expertise.

Alternatives Considered

Reasons for Switching to Netchex

Pros

Nothing z

Cons

GL posting errors
imports not working properly
customer service is terrible

Alternatives Considered

Reasons for Switching to Netchex

Pros

You are able to see your employees hours to make sure they are not going into overtime.

Cons

Switching from employee to manager can be difficult. I always have to use a new browser to switch over.

Pros

The ease of use and the helpfulness of all their representatives. I know I can call and get help if I don't understand something or need someone to walk me through a task. They also send these great HR questions and answers which has been helpful to not only myself, but my management team and the Webinars are very informative.

Cons

I don't think there is anything about Netchex I don't like.

Alternatives Considered

Reasons for Switching to Netchex

Pros

I love the easy to use website and mobile app that Netchex offers. Anytime I have had a question, I can get in touch with someone right away to guide me.

Cons

The only issue I have had is remembering where to find some of the reports that I do not use that often. When that happens I can usually find the answer on the Help site.

Pros

I absolutely love their customer service. They are very professional, and very very friendly. They never act like you are a burden to them.

Cons

I wish they had a six month follow-up training session after implementation. There are always questions or issues that arise that that kind of follow-up would be a tremendous help.

Pros

It does have so many features. I enjoy how to you can assign certificates. It is nice that you can customize the dashboard. It is pretty easy to onboard and the task system is really nice.

Cons

It is not intuitive. It take a while to set something new up in NetChex. It is not easy to figure things out. You need to be asking a lot of questions to see what NetChex can do and how to do it.

It would be nice if it integrated with other systems. It does not play with any of our other systems.

Pros

Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel.

Cons

Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years.

Alternatives Considered

Reasons for Choosing Netchex

Switched From

Reasons for Switching to Netchex

Pros

One aspect that I often appreciate about Netchex is its ability to automate calculations for various elements such as wages, taxes, deductions, and benefits. For example, NetChex automatically calculates overtime pay, taxes withheld, and retirement contributions based on predefined rules and employee information can save time and reduce the likelihood of errors compared to manual calculation. Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience.

Cons

At the moment, I cannot think of any issues as I am quite satisfied with NetChex.

Pros

Netchex is a very easy to use program that is also very accurate. I would recommend to any dealership/ service department.

Cons

I have zero complaints! I’m saddened that my company no longer uses this program as it was amazing.

Pros

Helps you to be more organized................

Cons

For now I have nothing to say in this regard

Pros

The simplicity of the software
Ease to use
Relatively easy to setup

Cons

Not easily scalable to company growth
Reporting is antiquated - must be an excel guru for reporting to be ok - Basic reports are fine but report writing tool is difficult to navigate and sometimes just doesn't work (times out trying to query)

Alternatives Considered

Reasons for Choosing Netchex

Reasons for Switching to Netchex

Pros

Netchex is extremely user friendly, has exceptional customer service and great for on the go payroll processing.

Cons

Glitches with the time clock punch features.

Pros

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Cons

Nothing. It has everything we need to process payroll and manage our employees.

Pros

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Cons

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Pros

I started this job two months ago and have been using Netchex for my clock in/out and timecard/payroll/direct deposit information. It is great to be able to look at past pay periods and that your timecard is updated daily with hours and pay.

Cons

If I forget to clock in or out the system will not let me fix it. I have to call human resources or get a manager to do it. There are no reminders. It diesn;t save login information so you have to type credentials several times a day (if you check out and back in for lunch too). Sometimes the geo tracker is off and you have to walk around the building tryung to find a better spot to be able to clock in/out.

Pros

From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future!

Pros

My favorite part is the payroll process itself is very user friendly and fast compare to previous software.

Cons

If I had to give a con is that holiday pay does not populate in time cards for managers to review.

Pros

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Cons

Honestly, I can't think of one thing that I do not like about this software.

Pros

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

Cons

The only downside for me is I wish the time and attendance side was a little more updated with options.

Pros

i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.

Cons

What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.

Pros

Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!

Cons

Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible.

Pros

The interface looks terrific! The choices are intuitive and the screen is clean and GUI appealing to the employee.

Cons

There are limit to the tailoring. Like you can't have multiple new hire waiting periods. Several of our clients need small adjustments that turn into a big deal.

Pros

Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.

Cons

Login needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click