--- description: Review of PolyAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PolyAI | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [PolyAI](/software/482855/PolyAI) # PolyAI Canonical: https://www.softwareadvice.co.nz/software/482855/PolyAI > PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is built to resolve customer calls and provide brand experience across a range of industries such as consumer services, financial services, and healthcare. PolyAI's enterprise-grade platform is designed to handle complex inquiries 24/7. This allows businesses to manage larger call volumes, ensuring all contacts receive an immediate response. As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value. The platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: PolyAI - **Location**: London, UK ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Ongoing use of the voice assistant is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - AI/Machine Learning - Call Routing - Chatbot - Code-free Development - Computer Telephony Integration - Contextual Guidance - Dashboard - IVR - Intent Recognition - Live Chat - Monitoring - Multi-Channel Communication - Multi-Language - Natural Language Processing - Reporting/Analytics - Speech Recognition - Speech Synthesis ## Support Options - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Alternatives 1. [Fathom](https://www.softwareadvice.co.nz/software/423207/fathom) — 5.0/5 (807 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1754 reviews) 3. [Clari Copilot](https://www.softwareadvice.co.nz/software/88654/wingman) — 4.7/5 (313 reviews) 4. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (859 reviews) 5. [Gong.io](https://www.softwareadvice.co.nz/software/75783/gong) — 4.8/5 (560 reviews) ## Reviews ### "Keeping contact easy\!" — 5.0/5 > **Desiree** | *3 February 2026* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: It helps keeps things moving quickly. Set up is extremely simple make managing all the contacts/clients very easy. I was also really happy when I heard the voice it doesn't sound robotic or fake at all. Customer support is also amazing and right there when needed. > > **Cons**: The pricing method. It's base off to many factors and can fluctuate. It would be easier to have one straight forward price. > > PolyAI has made things much easier to keep track of and communication simpler so I can do other needed things. ----- ### "Poly AI for Landry's/Golden Nugget" — 5.0/5 > **Brian** | *27 July 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It is a real voice and not robotic. It far exceeded my expectations, handling over 80% of simple transaction calls day 1 without the need to speak with an agent, delivering a much better customer experience. Was very cost effective and flexible in pricing options to meet our needs. > > **Cons**: Would like to see better voice analytics on the calls that are recorded. > > After returning from the pandemic I was given an extra 40,000 calls per month to handle. We were not able to recruit and hire to meet the demand. Callers were waiting 40+ min just to get a simple question answered or transfer to a dept. Poly AI was able to implement a natural, conversational voice assistant to help handle these calls. I was hoping for about 50% containment. It took 4 weeks to deploy and handled 87% of the calls from day 1 without the need to go to an agent. This allowed my agents to focus on revenue producing calls and provided a much better customer experience at a fraction of the cost. ----- ### "Fantatastically flexible voice AI for telephony" — 5.0/5 > **Andy** | *20 September 2022* | Civic & Social Organisation | Recommendation rating: 10.0/10 > > **Pros**: Great spoken language understanding, significantly better than any other system we tried. Very helpful team that helped us get the system configured to our needs. > > **Cons**: No real cons. It has been a great experience from start to finish. > > It's has been transformative: 90% reduction in operating costs, much faster customer experience. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/482855/PolyAI) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data