---
description: Review of Guest Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Guest Suite | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [Guest Suite](/software/481890/Guest-Suite)

# Guest Suite

Canonical: https://www.softwareadvice.co.nz/software/481890/Guest-Suite

> Guest Suite - Customer Review Management, Online Reputation \& Presence Management
Guest Suite is a complete French review management, online reputation, and presence management platform, certified "NF Service Online Reviews" by AFNOR. From a single independent business to networks of hundreds of locations, it centralizes the entire local reputation cycle in one easy-to-use interface, up and running in minutes. No technical team required.

Review management
Automated review collection at the right moment (email, SMS, QR code, kiosk, post-transaction triggers), compliant with review solicitation guidelines. AI-assisted review responses: reply to every review in seconds, in assisted or fully automated mode, for a single location or across an entire network. Semantic analysis of customer feedback, plus tracking of average rating, review volume, freshness, and response rate. A major time-saver for both field teams and marketing.

Presence management \& local SEO
Guest Suite optimizes and synchronizes your Google Business Profile listings and local business information (NAP) across all your locations and major platforms. By acting on the signals the local algorithm rewards (review volume and freshness, response rate, listing completeness) the platform improves your visibility on "service + city" searches and in the Google local pack. Multi-platform review distribution: Google, social networks, industry-specific platforms, and your own website.

Analytics, reporting \& governance
Centralized dashboard, consolidated multi-location reporting, and competitive analysis (monitor the ratings and reputation of your local competitors). For networks: headquarters-to-location governance, granular access and permission management per location, response approval workflows, and side-by-side performance comparison across sites.

Integrations \& API
Open API and connectors that fit into your existing business software: CRM, hotel PMS, real estate software, automotive DMS, retail POS systems, and ERPs. Every transaction (sale, stay, service, appointment) can automatically trigger a review request. So you maximize review collection with no manual effort while feeding customer satisfaction data back into your CRM.

Industries
Proven across hospitality and restaurants, real estate, automotive, retail and franchises, personal services, banking and insurance, staffing, and agency networks. Suitable for single locations and multi-brand groups alike.

Plans
• Free 14-day trial. No credit card, no commitment.

• Pack Étoile at €39/month: the essentials for independent businesses (review collection, AI responses, multi-platform distribution, local visibility tracking).

• Groups \& Networks plan: volume-based pricing per location, centralized control, governance, local SEO at scale, dedicated support, and a personalized demo.

Why Guest Suite
French software vendor, data hosted in France, NF Service AFNOR certification, deep expertise in Google Business Profile mechanics and Google reviews, and dedicated customer support every step of the way.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Guest Suite

## Commercial Context

- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Nos tarifs sont dégressifs en fonction de votre nombre de point de vente.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Spanish
- **Available Countries**: Belgium, Canada, France, Germany, Ireland, Italy, Spain, Switzerland, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Automated Responses
- Brand Management
- Brand Tracking
- CES Survey Structure
- CRM Integration
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Churn Management
- Collaboration Tools
- Commenting/Notes

## Integrations (23 total)

- Asterio
- Ava
- Booking
- Booking.com for Business
- FASTbook
- GeHo
- Google Business Review Link Generator
- Google My Business Post Scheduler
- Google My Business Pro Services
- Google My Business Review Manager
- Kepler
- LoungeUp
- Medialog Hotel
- Mews
- Misterbooking PMS

... and 8 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)

## Related Categories

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)
- [Campaign Management Software](https://www.softwareadvice.co.nz/directory/2878/campaign-management/software)
- [Brand Management Software](https://www.softwareadvice.co.nz/directory/1871/brand-management/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)
- [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10474 reviews)
2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1205 reviews)
3. [ReputationStacker](https://www.softwareadvice.co.nz/software/302386/reputationstacker) — 4.9/5 (46 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews)
5. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2904 reviews)

## Reviews

### "Super outil de gestion des avis et fiches Google" — 5.0/5

> **Paul** | *16 October 2025* | Textiles | Recommendation rating: 10.0/10
> 
> **Pros**: Logiciel ultra intuitif et ergonomique. Pratiquement 90% de ma gestion d'e-réputation est automatisé. Je n'ai jamais besoin de m'en soucier. Que ce soit la collecte d'avis ou la réponse aux avis, tout se fait automatiquement.
> 
> **Cons**: Pas la possibilité de publier ou faire des posts directement sur les réseaux sociaux pour mettre en avant les avis.
> 
> Logiciel simple d'utilisation, qui permet d'aller très loin dans la gestion des avis mais surtout dans l'analyse de la satisfaction client grâce à la nouvelle analyse sémantique. Un accompagnement au top, toujours dispo \!

-----

### "Une solution de gestion de e-réputation efficace" — 4.0/5

> **Florian** | *7 February 2024* | Professional Training & Coaching | Recommendation rating: 8.0/10
> 
> **Pros**: Les avis issus de nombreuses plateformes d'avis rassemblés sur une seule page, la possibilité de répondre aux avis directement depuis l'outil sur certaines plateformes, les enquêtes de satisfaction personnalisables
> 
> **Cons**: L'interface pas toujours très intuitive et assez vieillissante sur certains écrans de l'outil

-----

### "Outil recueil avis clients" — 5.0/5

> **Morgane** | *23 September 2022* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: L'enquête est personnalisable et permet d'aborder tous les points nécessaires au recueil de l'avis client. La version booster est un vrai plus. Il est très facile de répondre aux avis déposés par les clients. Le service client est plutôt réactif et vous accompagne si vous rencontrez des problèmes dans la configuration ou l'envoi d'enquêtes.
> 
> **Cons**: Attention à bien rentrer les bonnes informations lors de l'import pour avoir un suivi des clients que vous allez solliciter à plusieurs reprises.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/481890/Guest-Suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/481890-Guest-Suite/> |
| en-AU | <https://www.softwareadvice.com.au/software/481890/Guest-Suite> |
| en-GB | <https://www.softwareadvice.co.uk/software/481890/Guest-Suite> |
| en-IE | <https://www.softwareadvice.ie/software/481890/Guest-Suite> |
| en-NZ | <https://www.softwareadvice.co.nz/software/481890/Guest-Suite> |

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