--- description: Review of Backbase Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Backbase | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Online Banking Software](/directory/4184/online-banking/software) > [Backbase](/software/480165/Backbase-CXP) # Backbase Canonical: https://www.softwareadvice.co.nz/software/480165/Backbase-CXP > The Backbase AI-native Banking OS enables customers, employees, and AI agents to work as one across digital channels, front-office, and operations. The operating system for modern banking The Banking OS sits above existing core banking systems - coordinating execution across them without replacing them. It understands the customer in one shared view, coordinates work across every system, authorizes every action, and optimizes continuously. Banks modernize one domain at a time with no big-bang migration required. Key capabilities - Digital onboarding and lending origination - Customer servicing and dispute resolution - Conversational Banking - Assist and Coach modes - Employee workspaces for CSR, RM, and operations roles - Agentic workflows governed by built-in Decision Authority - Pre-built Starter Packs for faster domain deployment - Real-time intelligence - risk signals, revenue opportunities, churn indicators - Full audit trail - every decision carries a Decision Token Proven at scale 120+ leading banks across 50 countries run on Backbase across Retail, SMB \& Commercial, Private Banking, and Wealth Management. Surpassed $350 million in revenue in 2025. Recognized by Forrester, Gartner, and Datos as a category leader. Founded in 2003 in Amsterdam by Jouk Pleiter, with teams across North America, Europe, the Middle East, Asia-Pacific, Africa and Latin America > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Backbase - **Location**: Amsterdam, Netherlands - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Backbase for pricing details - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Authentication - Cash Management - Chat/Messaging - Compliance Management - Core Banking - Credit Card Management - Credit Union - Customer Experience Management - Customisable Reports - Data Synchronisation - Live Chat - Loan Management - Marketing Automation - Multi-Language - P2P Payments - Private Banking - Real-Time Analytics - Remote Deposit ## Integrations (1 total) - Oracle CRM On Demand ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Online Banking Software](https://www.softwareadvice.co.nz/directory/4184/online-banking/software) ## Related Categories - [Online Banking Software](https://www.softwareadvice.co.nz/directory/4184/online-banking/software) - [Mobile Banking Software](https://www.softwareadvice.co.nz/directory/4177/mobile-banking/software) - [Banking Software](https://www.softwareadvice.co.nz/directory/4216/banking-systems/software) ## Alternatives 1. [Qonto](https://www.softwareadvice.co.nz/software/446773/qonto) — 4.5/5 (250 reviews) 2. [Metaprise](https://www.softwareadvice.co.nz/software/337949/metaprise) — 4.7/5 (75 reviews) 3. [Plaid](https://www.softwareadvice.co.nz/software/179020/plaid-for-lending) — 4.4/5 (101 reviews) 4. [Temenos](https://www.softwareadvice.co.nz/software/263029/temenos-transact) — 4.4/5 (69 reviews) 5. [Revolut Business](https://www.softwareadvice.co.nz/software/341953/revolut-for-business) — 4.0/5 (81 reviews) ## Reviews ### "Absolutely a lifesaver without breaking the bank." — 5.0/5 > **Julia** | *10 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Backblaze offers real time backups and keeps all my external drives, computers and laptops completely and thoroughly backed up in case of the inevitable. I had a computer go down unexpectedly two months ago. Talk about a nightmare, but I didn't suffer the devastating loss of all my data. All my files were safely tucked away on backblaze until we could get the new hard drive installed and get the files moved back over. I also love the ability I have to go in and go back to a previous date. This saves you ultimately from your own costly mistakes and I consider it a huge benefit especially with the backup ability as well. I can't believe it only costs a few bucks for each device, my peace of mind and assurance technological Armageddon will never take me down. We operate a photography studio so unlimited backup space is HUGE\! Not to mention, it gives us an additional layer of protection in the event something were to happen locally to destroy our images. This program is a life-saver and if you ever have to use it, you will wipe your brow and agree that was one of the best decisions you've ever made in your life. > > **Cons**: I'd have to make up some cons to tell you what issues I have with this program. I had a little challenge trying to figure out how to get some files downloaded so I could access them remotely, but it was so minimal and pretty easy to figure out it's almost not worth mentioning. > > Totally backs up all our files at a price that makes it very reasonable and worth it. ----- ### "Great work" — 5.0/5 > **Inés** | *1 April 2018* | Telecommunications > > **Pros**: Great work they do as a company without any doubt I recommend it to anyone who requires their service are by far one of the best but the best in the field dominating the market widely, I really have no complaints, I leave with only praise for the excellent quality of services that provide > > **Cons**: I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. ----- ### "Backbase - Powerful widget based UI" — 4.0/5 > **Chirag** | *16 November 2018* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: Reusable Widgets are one of the most powerful feature of Backbase. We are using this product more than year. Its really have strong use case where we can write and use reusable components. We are looking forward for using this product. > > **Cons**: Biggest cons of this product is UpGradation to latest javascript framework. As its not supported for higher and latest version of Angular JS. That what making its challenging. > > Reusable Widget is what makes it best business use case of this Product. Its really mixed experience with product. ----- ### "Ease and quality of use" — 5.0/5 > **Verified Reviewer** | *24 October 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I really enjoyed my experience working with tis software. I really enjoyed how it backed up all of the data we acquired so when the worst did happen we didn't lose much fo anything. > > **Cons**: Its hard to find any fault with it unfortunately, I know its harder to improve your software on all positives but take it as a compliment that you're doing great with it\! ----- ### "Modern Lean Portal solution" — 4.0/5 > **Bernard** | *20 June 2013* > > **Pros**: - Widget / WOA architecture - Cross Device / Mobile - Portal Manager - Launchpad > > **Cons**: - None - None - None > > If you are looking for a modern portal solution. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/480165/Backbase-CXP) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data