---
description: Review of HHAeXchange Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: HHAeXchange | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# HHAeXchange

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> HHAeXchange offers a cloud agency management solution for Medicaid and private duty agencies. Integrated applications for billing and payroll, HR and compliance, workforce management and mobile help users to manage clients and caregivers. The system is suitable for agencies with any number of employees or users. It is an innovative homecare software solution designed to meet the needs of providers, managed care organizations (MCOs), and state Medicaid programs. With a purpose-built technology that enables proactive homecare and better health outcomes, HHAeXchange stands out as the only platform that seamlessly connects providers, Medicaid programs, MCOs, and caregivers in one cohesive ecosystem. 

One of the key features of HHAeXchange is its technology-driven approach to value-based care. Empowering caregivers to collect real-time data and record observations at the point of care, the platform offers tools like Care Insights and Quality Insights, enabling providers and payers to extract actionable insights and enhance health outcomes. This emphasis on data-driven care delivery sets HHAeXchange apart, allowing users to leverage caregivers' visits for proactive intervention and improved patient outcomes.

This solution offers compliance on the caregiver, visit, and billing fronts. Users manage billing and track errors, and the system also offers ability to batch process invoices, receive electronic payments and interface with accounting and payroll systems. HHAeXchange also interfaces and communicates directly with payer-based systems. These features help users manage claim and invoice accuracy.

Drawing on decades of experience in homecare and Medicaid, HHAeXchange understands the challenges of navigating a complex industry with ever-changing regulations. Leveraging their expertise, the platform stays ahead of the curve, enabling users to focus on what matters most while the technology streamlines processes, reduces administrative burden, and ensures compliance. Through its secure and scalable platform, HHAeXchange provides a reliable and user-friendly interface that enhances operational efficiency for providers, caregivers, and payers alike.

With a strong focus on security and privacy, HHAeXchange ensures that member data is protected through rigorous security certifications, secure software development practices, and advanced auditing capabilities, maintaining the highest standards of data privacy and confidentiality for all users.

HHAeXchange offers a configurable workflow management module that can be modified according to an agency’s needs. Support is offered to configure integrating with third-party systems, as well as for training that can be conducted either remotely or on premise.
> 
> Verdict: Rated **3.6/5** by 100 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.6/5** | 100 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.1/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: HHAeXchange
- **Location**: New York, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$375.00
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Charting
- Claims Management
- Client Management
- Client Portal
- Clock In/Out
- Communication Management
- Compliance Management
- Customisable Reports
- Document Management
- Electronic Signature
- Employee Management

## Integrations (6 total)

- ADP Workforce Now
- Caribou Rewards
- DailyPay
- Home Care Pulse | Experience Management
- Inflowcare
- showd.me

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Private Duty Care Software](https://www.softwareadvice.co.nz/directory/4077/private-duty-care/software)

## Related Categories

- [Private Duty Care Software](https://www.softwareadvice.co.nz/directory/4077/private-duty-care/software)
- [Home Health Care Software](https://www.softwareadvice.co.nz/directory/4406/home-health/software)
- [Home Care Software](https://www.softwareadvice.co.nz/directory/4779/home-care-software/software)

## Alternatives

1. [InMyTeam](https://www.softwareadvice.co.nz/software/257114/inmyteam) — 4.6/5 (85 reviews)
2. [AlayaCare](https://www.softwareadvice.co.nz/software/381258/alayacare) — 4.1/5 (188 reviews)
3. [Alora Home Health](https://www.softwareadvice.co.nz/software/2085/alora) — 4.5/5 (151 reviews)
4. [eRSP](https://www.softwareadvice.co.nz/software/276586/ersp) — 4.2/5 (99 reviews)
5. [AxisCare](https://www.softwareadvice.co.nz/software/126808/axiscare) — 4.6/5 (729 reviews)

## Reviews

### "Very Easy to use" — 4.0/5

> **Marshene** | *20 October 2022* | Hospital & Health Care | Recommendation rating: 5.0/10
> 
> **Pros**: It allows me to schedule a caregiver bill for visits all in on shot.
> 
> **Cons**: Sometimes the caregiver complain that their calls does not register.

-----

### "HHA Exchange is a real every day helper\!" — 4.0/5

> **Ekaterina** | *16 February 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The ease I can use it in everyday Agency operations. It's easy to get used to it and teach your employees to use it. The scheduling system and billing system are the best. Billing is done fast and if there's a problem, you can run a report to catch it.
> 
> **Cons**: Sometimes it's hard for the caregiver to download the app and it's hard for us to give out the mistake right away.
> 
> We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best software.

-----

### "HHA Exchange is a very easy to use" — 4.0/5

> **DIANA** | *6 March 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Billing and Scheduling is a very easy-to-use application that allows you to create schedules and send invoices without any problems.
> 
> **Cons**: In fact, so far I haven't found anything I dislike; the application is very easy to use, and the support team is prompt in resolving problems.
> 
> It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase.

-----

### "Poor Experience" — 2.0/5

> **CINDRA** | *24 July 2024* | Hospital & Health Care | Recommendation rating: 1.0/10
> 
> **Pros**: Honestly, nothing at all. The communication is very poor.
> 
> **Cons**: Everything to be honest. Just poor communication overall.

-----

### "HHAeXchange review" — 5.0/5

> **Ashlee** | *16 March 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it is pretty user-friendly. I was shown the basics of HHAeXchange. but I was able to figure everything else on my own.
> 
> **Cons**: Our account with HHAeXchange is linked to InMyTeam, and at times, the shift will not populate in HHAeXchange even though it's been bileld in InMyTeam.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/4795/hha-exchange)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/home-health/hha-exchange-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/4795/hha-exchange> |
| en-GB | <https://www.softwareadvice.co.uk/software/4795/hha-exchange> |
| en-IE | <https://www.softwareadvice.ie/software/4795/hha-exchange> |
| en-NZ | <https://www.softwareadvice.co.nz/software/4795/hha-exchange> |

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