--- description: Review of HelpDocs Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpDocs | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [HelpDocs](/software/472282/HelpDocs) # HelpDocs Canonical: https://www.softwareadvice.co.nz/software/472282/HelpDocs Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/472282/HelpDocs?page=2) > HelpDocs is a knowledge base platform that helps businesses streamline customer support and improve self-service. Users can create a searchable help center for customers. Its AI-powered writing tools generate and refine content as well as multilingual capabilities and machine translations help provide support in customers' preferred languages. HelpDocs helps users control which users see specific articles and improve self-service with analytics. It facilitates integration with various third-party systems such as Intercom, Slack, Front and more. Teams can organize content, add media, generate article drafts, rewrite content as well as track search trends, engagement, and performance to optimize self-service. > > Verdict: Rated **4.1/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 8 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpDocs - **Location**: Cambridge, UK - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter - $49/m Pro - $99/m Growth - $199/m - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Catalog Management - Collaboration Tools - Content Management - Decision Support Software - Full Text Search - Knowledge Base Management - Self Service Portal ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) ## Alternatives 1. [Microsoft SharePoint](https://www.softwareadvice.co.nz/software/397825/microsoft-sharepoint) — 4.4/5 (5413 reviews) 2. [Confluence](https://www.softwareadvice.co.nz/software/430492/confluence) — 4.5/5 (3663 reviews) 3. [Notion](https://www.softwareadvice.co.nz/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) 4. [Guru](https://www.softwareadvice.co.nz/software/103160/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.softwareadvice.co.nz/software/269853/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Great Investment" — 5.0/5 > **Jon** | *30 October 2019* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days. > > **Cons**: Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal. > > It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams. ----- ### "Straightforward Tool to Manage Support Documentation" — 5.0/5 > **Colleen** | *11 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out. > > **Cons**: Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format. > > When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support. ----- ### "An inexpensive tool for small internal teams" — 3.0/5 > **Mridula** | *30 July 2021* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: \* Provides hosting for your docs. \* Gives html based WSYWYG editor. \* Intuitive hence you need not train your writers extensively. > > **Cons**: This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect. > > The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS. ----- ### "Avoid hundreds of customer support tickets\!" — 5.0/5 > **Eric** | *18 July 2017* > > **Pros**: - Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile > > **Cons**: In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now. ----- ### "Best Help Authoring Tool" — 4.0/5 > **Amit** | *19 February 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing. > > **Cons**: The software is overall good but I observed that facility to import data from existing word document is not provided. > > I am overall satisfied with product. It is wonderful software ever I loved it. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/472282/HelpDocs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/472282/HelpDocs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data