---
description: Review of Requestor Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Requestor | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Requestor](/software/470950/Requestor)

# Requestor

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> Requestor caters to businesses in eCommerce, telecommunications, logistics, manufacturing, and various other industries. It helps users organize and automate requests, whether for customer communication or internal collaboration.

With cloud-based and on-premise deployment, Requestor consolidates communication from various channels such as email, chat, SMS, internal portal, WhatsApp, and more into a unified platform. It facilitates integration with various third-party systems, centralized user management solutions, and AI tools for enhanced automation.
> 
> Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 8 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Requestor Technologies
- **Location**: Brno, Czechia
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Czech, English, German
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Real-Time Notifications

## Integrations (8 total)

- Auth0
- DevOps
- Jira
- Microsoft Entra ID
- OneDrive
- Twilio
- Twilio Flex
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4077 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3412 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1760 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "Helpdesk for everyone" — 4.0/5

> **Verified Reviewer** | *6 October 2019* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: I implemented it for several companies as one system. Helpdesk works well and own customization works well.
> 
> **Cons**: Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time.
> 
> I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services.

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### "Overal very good experience, intuitive product and quick implementation." — 5.0/5

> **Lubo¿** | *28 June 2017* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Easy user administration, almost everything you need is possible to configure in administration module
Often updated (if you have prepaid maintenance) - lot of new useful functionality
Good and quick techical support from developer
> 
> **Cons**: I didn´t find anything significant negative
In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records.

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### "Nice and great app" — 5.0/5

> **Tomá¿** | *4 August 2016* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Is very good (not only) service desk application.
Easy interface with many customization possibilities
> 
> **Cons**: It still needs human operators :-)
> 
> I have good experiences with the "Requestor" application, as well as with the company.
Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version.

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### "Suits our needs" — 4.0/5

> **Miroslav** | *10 August 2016* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Simple, customizable, support
> 
> **Cons**: Some adjustment is needed to automate
> 
> We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving.

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### "Requestor, smart\&easy way for small helpdesk" — 5.0/5

> **Marcel** | *8 August 2016* | Food & Beverages | Recommendation rating: 9.0/10
> 
> Requestor, smart\&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/470950/Requestor)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/470950-Requestor/> |
| en-AU | <https://www.softwareadvice.com.au/software/470950/Requestor> |
| en-GB | <https://www.softwareadvice.co.uk/software/470950/Requestor> |
| en-IE | <https://www.softwareadvice.ie/software/470950/Requestor> |
| en-NZ | <https://www.softwareadvice.co.nz/software/470950/Requestor> |

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