--- description: Review of Towbook Management Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Towbook Management Software | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Towing Software](/directory/1610/towing/software) > [Towbook Management Software](/software/468243/Towbook-Management-Software) # Towbook Management Software Canonical: https://www.softwareadvice.co.nz/software/468243/Towbook-Management-Software Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/468243/Towbook-Management-Software?page=2) > Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing. Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers. Towbook comes with an integration with Quickbooks to receive outstanding payments and generate/share invoices across team members. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures. > > Verdict: Rated **4.8/5** by 81 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 81 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Towbook - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: 30-day free trial, no credit card required. Starter: $49 per month - up to 250 calls per month Premium: $99 per month - up to 500 calls per month Professional: $189 per month - up to 1000 calls per month Ultimate: $289 per month - up to 1500 calls per month Enterprise: $349 per month - up to 2000 calls per month ($49 per month for every 1000 additional calls) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Accounting Integration - Activity Tracking - Alerts/Notifications - Billing & Invoicing - Client Management - Client Portal - Commission Management - Customer Database - Electronic Signature - Fleet Management - Fuel Management - GPS - Lot Management - Maintenance Management - Routing ## Integrations (4 total) - Google Maps - QuickBooks Online - QuickBooks Online Advanced - Webfleet ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Towing Software](https://www.softwareadvice.co.nz/directory/1610/towing/software) ## Related Categories - [Delivery Scheduling Software](https://www.softwareadvice.co.nz/directory/3701/delivery-scheduling/software) - [Towing Software](https://www.softwareadvice.co.nz/directory/1610/towing/software) - [Fleet Management Software](https://www.softwareadvice.co.nz/directory/4558/fleet-management/software) ## Alternatives 1. [Samsara](https://www.softwareadvice.co.nz/software/51789/samsara) — 4.5/5 (944 reviews) 2. [Cetaris](https://www.softwareadvice.co.nz/software/49461/cetaris-fleet) — 4.7/5 (29 reviews) 3. [Webfleet](https://www.softwareadvice.co.nz/software/20504/webfleet) — 4.2/5 (70 reviews) 4. [Verizon Connect](https://www.softwareadvice.co.nz/software/373568/verizon-connect) — 3.2/5 (940 reviews) 5. [Quickbase](https://www.softwareadvice.co.nz/software/100934/quick-base) — 4.4/5 (327 reviews) ## Reviews ### "Is there perfection?" — 5.0/5 > **Lee** | *23 January 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: What's not to like. I have yet to find an issue. The crew does everything they can to help you along the way. They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business. With a gun to my head i'd be challenged to find a down fall. > > **Cons**: NOTHING. There is absolutely NOTHING to not like. > > Just when I think Towbook couldn't possibly implement anything new that would help. BAM\!\! There it is..."The Next Best Thing\!" That should be Towbooks Motto: "Towbook.....The Next Best Thing\!" ----- ### "Invaluable to remote workers especially for dispatching" — 5.0/5 > **Janet** | *21 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I used towbook whrn working with a dispatching service that helped to set up our drivers with roadside assistance and insurance companies. It was easy to sue once i got the hang of it, and I liked that it was flexible and whether I was speaking to a stranded customer, a towtruck driver, or an insurance/roadside assistance company, the program had all the tools I needed to navigate for drivers, give customers eta's and find available drivers for companies setting up assiatkce for their customers. > > **Cons**: Sometimes the program would freeze up requiring a reset of the computer which during a busy wotkday answering calls can br very frustrating. I do not blame towbook alone however for the issues as some were caused by internet connectivity, but still it was frustrating and counter productive > > Overall, I would not mind using towbook again as it was easy to learn, especially being trained by phone/zoom for a remote position, and fhe program has the capability to handle everything needed in the dispatching roadside business. ----- ### "Best Tow Truck Dispatch Software ever used till now" — 5.0/5 > **shahid** | *15 August 2019* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving\! The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help. We never had to wait more than 5 mins for help. > > **Cons**: Nothing\! Nothing to complain about this software. > > It had helped our business better organized in Dispatch, Accounting, and GPS Tracking\! ----- ### "The Business software of today, tomorrow and the future." — 5.0/5 > **Buffy** | *13 April 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The GPS, and the ease of connection to our roadside provider network. > > **Cons**: We love everything about the software. Continually updating the software to satisfy clientele need. > > Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business. ----- ### "Best Customer Service I have ever received" — 4.0/5 > **Christina** | *18 June 2019* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Overall it is easy to use with a small amount of explanation. I feel like the programming is headed in the right direction. Towbook was recommended to me over and over and I feel like the main reason is the customer service. Here is a great example: I was notified a task/ticket needed to be created for an issue I was having, that it was created, that the conversation will be closed and that Towbook will contact me when they have a resolution. They have great communication\! They are also available 24/7 which is great considering I do most of my paperwork after 10pm. > > **Cons**: It all comes down to who and how you do business with them. IE: The Autoclub NSD is extremely limited in what you can do, basically used only for dispatching. You cannot do any auto billing or payment tracking for them due to the Autoclubs limitation (not Towbooks issue but I was sold on the fact that you could). They have to be treated more like a shop account which is time consuming when they have such high volume. It is amazing for the Autoclubs that you can do auto billing and have payments auto applied/posted in Towbook. We have received many compliments on the professionalism of the the invoices/statements from our shop accounts. There is some back and forth on the web pages/tabs that I feel are unnecessary and could be updated with some programming tweeks but overall they have a great product and the absolute best customer service I have ever received. They have lots of reports but I would like to see a place where I can create a custom report myself and save it in my account or have Towbook create me a custom report and post it to my account that I can run that is tailored towards my business instead of rummaging through about 100 excel tabs I don't \*currently\* need. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/468243/Towbook-Management-Software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/468243/Towbook-Management-Software) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data