About EHR 24/7

Founded in 2000, Office Ally’s EHR 24/7 is a standalone, web-based electronic health record (EHR) for all medical specialties. The solution is ONC-ATCB certified and HIPAA-compliant and offers users secure login and data storage. EHR 24/7 is also Meaningful Use Stage 2 certified. Users have access to a multitude of features, which include customizable templates and SOAP notes, patient follow-up reminders, e-prescribing and laboratory integration. Healthcare professionals can use the e-prescribing feature to send prescriptions electronically to the pharmacy of a patient’s choice. Providers and their patients can also access Patient Ally, Office Ally’s online patient portal, free of charge. Patients can view their medical records (including lab results and visit notes), request appointments and medication refills and communicate with their healthcare professionals online. Office Ally EHR 24/7 also integrates with several dictation platforms, including Dragon, allowing users to seamlessly dictate and attach sound files to patient charts.
EHR 24/7 Software - Desktop
EHR 24/7 Software - Patient chart
EHR 24/7 Software - Patient information
EHR 24/7 Software - SOAP note
EHR 24/7 Software - Lab results
EHR 24/7 Software - Appointment book
EHR 24/7 video
EHR 24/7 Software - Desktop - thumbnail
EHR 24/7 Software - Patient chart - thumbnail
EHR 24/7 Software - Patient information - thumbnail
EHR 24/7 Software - SOAP note - thumbnail
EHR 24/7 Software - Lab results - thumbnail

EHR 24/7 pricing

EHR 24/7 does not have a free version and does not offer a free trial. EHR 24/7 paid version starts at US$29.95/month.

Starting Price:
US$29.95/month
Pricing Details:
$29.95/provider/monthly payment
Free Version:
No
Free trial:
No

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EHR 24/7 Reviews

Feature rating

Value for Money
3.8
Functionality
3.5
Ease of Use
3.6
Customer Support
3.6
5 reviews of 78 View all reviews
Fazal A.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2022

EHR 24/7, Office ally's EHR solution

Office Ally's EHR 24/7 is great. Anything we have an issue with the customer service is happy to teach us, and if its complicated or necessary we can schedule training for employees and staff on different aspects of the service.

Pros

It works hand and hand with Practice Mate, so that your entire practice can be integrated through one electronic system. Patient scheduling, medical records, prescriptions, patient charts, billing, claims, payments, invoices, all in one.

Cons

There really are not many drawbacks to Office Ally's Practice Mate and EHR 24/7, I highly recommend them for any practice looking for a comprehensive software solution for their business.

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 11/11/2020

Great system with some drawbacks

This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Pros

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Cons

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

Alternatives Considered

WRS Health and AdvancedMD EHR

Reasons for Choosing EHR 24/7

We had used OfficeAlly's clearinghouse for years and were happy with them. And, Charm does not do billing well, plus the charting took too long.

Switched From

CharmHealth

Reasons for Switching to EHR 24/7

Cost for Advanced EHR and the ease of charting. For us, quick charting is the best. AdvancedEHR was expensive and took too long to chart. We switched to WRS health after a year with officeally. Clinicians didn't like the switch as OA is easy for charting, but the staff likes WRS for the front-desk. In the end, we are still looking for a viable option.
Verified Reviewer
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 3/06/2022

One of the Worst EMRs I've used

Pros

Just about the only real benefit of this software is the price tag. Our office used it when we were first launching and costs were a concern.

Cons

The interface is awful. Workflow is horrendous. At least 3 of my notes would get deleted every Friday while I was charting and had to re-do them.
Every page took forever to load and if you clicked something before the little circle stopped, it would freak out and refresh/you would lose everything you did.

There is an E-prescribe but it was pretty terrible. Luckily I had a backup mobile app from another company to prescribe when OA wouldn't let me complete my task. Trying to navigate records was a nightmare. No smart search feature. Labs were not integrated, rather they were received as documents and uploaded into a document section. Thus, you had to spend countless time clicking through each document to find what you were looking for. No way to trend results.

Susanne N.
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/05/2019

Excellent Software for Medical billing and EHR management

My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Pros

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Cons

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 10/12/2019

A Clean Looking EHR

My overall experience with it as a user was good. What makes it a good experience is that the customer service staff is always willing to assist when you need them.

Pros

I like that the software has a clean look. Most EHRs are packed with power, as is Office Ally, but it doesnt look heavy or intimidating. Also, the customer care is very responsive.

Cons

The EHR wasn't as intuitive as I'd like and like others I have experienced. There is a good level of training in order to fully utilize and understand the EHR. Luckily the customer care is very helpful. Also there are certain functions that didnt have to only be at an admin level but were.

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