About Practice Mate











Practice Mate pricing
Practice Mate has a free version and does not offer a free trial. Practice Mate paid version starts at US$0.00/month.
Alternatives to Practice Mate
Practice Mate Reviews
Feature rating
All Practice Mate Reviews

- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Big Fan of PM
Pros
I love the easiness of use of PM. The video library for self-tutorials and then being able to schedule a one-on-one walk-through with a tech. The chat function with either a tech or customer service when there is a question for a kicked-back claim or an issue with the system, is fantastic.
Cons
I really wish that PM would connect with the testing sites so that you could import the online graded tests into the system. Currently you/we can upload the information as a document into the patients' file.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Office Ally
Easy to learn. Visually less clutter and buttons/tabs.
Pros
-Color coding in calendar
-Viewing other provider's schedules
-Moving appointments to other time slots
Cons
-Not being able to insert charts in documentation
-Certain symbols did not work in documentation such as %, /, *
Response from Office Ally
Lauren, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Everything you need!
The site visually is a little dated but again, the features itself make up for it.
Pros
There's everything available from reports, to different sections to hold documents. You can literally store all information on the site.
Cons
It could be a little more user friendly.
Response from Office Ally
Natalie, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
You get what you pay for.
It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.
Pros
It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.
Cons
Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy to use good reports built in clearing house processing
Been using the software for 13 years no problems.
Pros
Easy to use from any location. No problems at all with this software.
Cons
Dont have any complaints. I still use this software today.
Response from Office Ally
Susanne, thank you for the complimentary review and thank you for being a long-time valued customer. We are glad that you are enjoying the product.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very Pleased!
My overall experience is absolutely wonderful.
Pros
The ease of use on a daily bases is very important especially with a busy schedule. Practice Mate is extremely easy to learn, to use and navigate. I personally love using Practice Mate.
Cons
When sending out statements, I wish that the prior payments applied would also be on the statement because a lot of patients want to know why the payment that they made prior is not listed on the statement.
Response from Office Ally
Thank you Cheryl for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Happy With Office Ally Practicemate
Im very satisfied. You get what you pay for. So yes it is a little outdated but its also extremely in expensive. It is also very user friendly and easy to navigate.
Pros
The price. You cant beat the price =). They also have a wonderful it team.
Cons
It is a little outdated but great for the price =)
Response from Office Ally
Breanne, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The Practice Mate
It is easy to use though some feature need upgrading/updating
Pros
The Practice is easy to use and set up with systematic steps. the software does need some upgrading. The main upgrade any changes made to the information should update information in Patient Appt schedule, patient visit and claims. Thins does not happen and one has to go to each tab manually and update on each form.
Cons
When you are working on a patient it switched the screen back rather than let you stay on the same patient until you are done with all the work you need to do. The other feature that does not work is when insurance payers retract the monies it is difficult to post the shortfall in an easy and systematic way.
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
This and office ally are great ehr 247 not so much
Pros
Ease of use to be able to manage stats etc it was the saving grace of keeping the software about a month with actually clearance of office ally
Cons
None really good medical management software for what’s out
Response from Office Ally
Cameron, thank you for the complimentary review. We are very glad that you are enjoying Practice Mate. Again, we are sorry to hear that you had a less-than-positive experience with EHR 24/7. We value your feedback as we strive to improve both our products and support services. We would love for you to provide us with your contact information at [email protected] so we can reach out and find out more about how we can improve. Your input could truly make a difference in helping us better serve our customers in the future.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy Clearinghouse
Makes sending claims and getting reimbursements very easy and effective.
Pros
I use Practice Mate as a clearing house for my medical billing. It is easy to set up patient files, submit claims, and reconcile payments.
Cons
I wish there was a notification of missing payments after a certain amount of time, like 60 days.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
thank you practice mate
I appreciate it.
Pros
It is user friendly -- the practice videos are great and very helpful in setting things up-- once everything is set up, it flows pretty easily.
Cons
When there is a problem, it is a lot to sort out, but that is often with the insurance company, not practice mate.
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Practice Mate is Great!
Excellent experience -no problems that I can think of -super affordable for providers.
Pros
Work flow makes sense, easy to pull up and filter specific information on demand. Super easy adding a new patient and CPT/ICD10 base template awesome! Fast and easy to create and submit claims. ERAs awesome for payment posting. Interface with Office Ally clearinghouse is seamless and never fails me. Easy to add new rendering providers, billing providers, facilities, payors, etc. OA/PM customer service is awesome; timely and dependable -and they always face my issue head on, then fix it.
Cons
Some of the canned reports don't seem to work. I would like to be able to create/tailor reports to my liking, i.e. pull up exactly what data I want, and/or to be able to run whatever my providers want, with the details they want/need.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Intuitive Comprehensive EHR and Practice Management Solution
Ten plus years of experience with Office Ally with only a handful of hiccups. Definitely on par if not better than much more costly systems like Epic!
Pros
Cloud based solutions catering efficiency and cost mitigation.
Cons
As with all Cloud systems, we are at the mercy of network connections.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
All in One Service
I have been a happy customer since 2017 and have recommended Practice Mate to colleagues.
Pros
I enjoy the ease of navigating from tab to tab, the ability to scan and store documents, and the seamless transmission of claims.
Cons
The posting of payments could be streamlined.
Response from Office Ally
Thank you Regina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great program for mental health practice!
Overall, I really like it and have used it at two practices.
Pros
I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.
Cons
I don't like the fact that all the practitioners can see each others reports. So if we all have access to our own reports, we have access to all other providers as well.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Appointment and billing
Good
Pros
Appointment integrated with billing and can be sent to many payers.
Cons
no Chinese characters support and the insurance payment can't link to the billed visits automictically.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love this product
Pros
Practice Mate is easy and efficient to use. They take the stress of billing away while adhering to HIPPA.
Cons
Training was a challenge, but once figured out it has been simple.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Value and Ease
Ease, reliability and a strong commitment to better the technology.
Pros
Although it began as free, it has maintained a very low monthly fee relative to usage. It is the best and most user-friendly program of its kind - ever. It is a shining light in a world where software companies seek advantage over end users. Practice Mate/Ally has always been fair to its users - not only fair but generous.
Cons
You will get no criticism from me - a total fan of the product.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Ease of Use
Just easy to use, get back if i have a problem quickly Very satified
Pros
Simple to set up. Easy to use. This is unfair don't have more to write The product sells itself
Cons
Same problem with most programs if during the month change referral number doesn't change once you put in a date. Just a problem with programing I found a way around it.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Love this program
Works great for my practice!
Pros
Very easy to use. This is a very friendly program.
Cons
Nothing at all. It works great for my chiropractic needs. This is a very friendly program.
Response from Office Ally
Thank you Mazyar for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall a great software
Pros
It is cost efficient with great customer service that train you and your staff to use the software or handle any trouble you come across
Cons
The calendar on the appointments tab could be improved.
Response from Office Ally
Thank you Ara for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Great practice management
Is been great for all medical billing and makes repeat visits easy to manage
Pros
Ease of use and great at letting track of visits and payments
Cons
The fee for certain claims, and the inability to submit claims to auto insurance companies
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Great tool
I bill on behalf of my patients because it is so very simple with Practice Mate. It, therefore, allows me to offer them a benefit that other non-participating providers do not.
Pros
I love the ease of use. It is very simple and clear. Other platforms are MUCH more cumbersome and cluttered. I also LOVE the customer service!!!! They are human and caring! I am very pleased with my experience overall with Practice Mate!
Cons
I wish, for a small practice, that the boxes 25 and 31 through 33 would have an auto-fill option.
Response from Office Ally
Thank you Kristen for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Ease of use and full capacity to help with readily available personal who address any question.
Amazing platform and I have recommended it to other providers
Pros
The claim and session options are easy to use
Cons
There is nothing I dislike about practice mate
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Friendly User
great program and great tech support
Pros
easy to use and great customer service and technical support very helpful
Cons
everything is easy to use staff is helpfull
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.