About Practice Mate

Practice Mate is a cloud-based medical practice management solution offered by Office Ally, designed to meet the needs of healthcare providers across all specialties. The software helps healthcare professionals streamline daily operations through features such as appointment booking, revenue management, compliance tracking, patient record-keeping, electronic prescriptions and patient engagement. It focuses on the optimization and modernization of medical operations, enabling healthcare providers to utilize its capabilities to minimize unnecessary administrative duties and enhance the overall patient experience. Practice Mate also integrates with other Office Ally offerings, such as EHR 247 and Patient Ally, so that data can be shared between systems without the need for transfers. Additionally, users can also extend its capabilities with add-ons such as integrated patient reminders, appointment rescheduling, digital forms, change requests, patient intake, direct messaging and statement mailing. These add-ons contribute to the system's overall effectiveness in aiding medical practices in their day-to-day tasks. The application offers a billing and claims management feature that simplifies the revenue cycle management process for healthcare providers. This helps users generate and submit electronic claims to insurance companies, track claim statuses, and manage denials and rejections. Practice Mate also includes a secure patient portal that helps streamline patient engagement and communication. Additionally, the software ensures compliance with HIPAA regulations, safeguarding patient data and maintaining confidentiality. One key functionality is the auto-post electronic remittance advice (ERA), which automates the posting of ERAs for enhanced efficiency. Moreover, Practice Mate allows healthcare professionals to track revenue and manage accounts receivable, providing a clear overview of financial performance. It also offers a customizable alert system to notify users of important tasks or events, ensuring nothing falls through the cracks. The application supports multiple practitioners within a single office setting and accommodates practices with multiple locations, making it versatile for a variety of healthcare settings. Furthermore, its patient database feature includes detailed demographics and insurance information to keep patient records organized and accessible. Lastly, Practice Mate offers free set-up, support and training to ensure a smooth onboarding process for users. Customer support is extended through FAQs, live chat, phone and more. In conclusion, Practice Mate by Office Ally stands out as a trusted and compliant medical practice management solution, providing healthcare providers with a comprehensive suite of tools to simplify their operations, improve patient care, and bolster overall practice efficiency.
Practice Mate Software - Practice Mate apply payment
Practice Mate Software - Practice Mate schedule appointments
Practice Mate Software - Practice Mate auto post ERA
Practice Mate Software - Practice Mate manage patients
Practice Mate Software - Practice Mate track patient visits
Practice Mate video
Practice Mate Software - Practice Mate apply payment - thumbnail
Practice Mate Software - Practice Mate schedule appointments - thumbnail
Practice Mate Software - Practice Mate auto post ERA - thumbnail
Practice Mate Software - Practice Mate manage patients - thumbnail
Practice Mate Software - Practice Mate track patient visits - thumbnail

Practice Mate pricing

Practice Mate has a free version and does not offer a free trial. Practice Mate paid version starts at US$0.00/month.

Starting Price:
US$0.00/month
Free Version:
Yes
Free trial:
No

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Practice Mate Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.3
Ease of Use
4.4
Customer Support
4.5
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All Practice Mate Reviews

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114 reviews
Shandella
Shandella
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/09/2023

Big Fan of PM

Pros

I love the easiness of use of PM. The video library for self-tutorials and then being able to schedule a one-on-one walk-through with a tech. The chat function with either a tech or customer service when there is a question for a kicked-back claim or an issue with the system, is fantastic.

Cons

I really wish that PM would connect with the testing sites so that you could import the online graded tests into the system. Currently you/we can upload the information as a document into the patients' file.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Replied 13/09/2023
Lauren
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 16/11/2024

Office Ally

Easy to learn. Visually less clutter and buttons/tabs.

Pros

-Color coding in calendar
-Viewing other provider's schedules
-Moving appointments to other time slots

Cons

-Not being able to insert charts in documentation
-Certain symbols did not work in documentation such as %, /, *

Response from Office Ally

Lauren, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.

Replied 21/11/2024
Natalie
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
3

4.0
Reviewed on 30/01/2025

Everything you need!

The site visually is a little dated but again, the features itself make up for it.

Pros

There's everything available from reports, to different sections to hold documents. You can literally store all information on the site.

Cons

It could be a little more user friendly.

Response from Office Ally

Natalie, thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.

Replied 31/01/2025
Vicky
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

3.0
Reviewed on 3/06/2021

You get what you pay for.

It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.

Pros

It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.

Cons

Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.

Susanne
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/12/2024

Easy to use good reports built in clearing house processing

Been using the software for 13 years no problems.

Pros

Easy to use from any location. No problems at all with this software.

Cons

Dont have any complaints. I still use this software today.

Response from Office Ally

Susanne, thank you for the complimentary review and thank you for being a long-time valued customer. We are glad that you are enjoying the product.

Replied 11/12/2024
Cheryl
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/08/2023

Very Pleased!

My overall experience is absolutely wonderful.

Pros

The ease of use on a daily bases is very important especially with a busy schedule. Practice Mate is extremely easy to learn, to use and navigate. I personally love using Practice Mate.

Cons

When sending out statements, I wish that the prior payments applied would also be on the statement because a lot of patients want to know why the payment that they made prior is not listed on the statement.

Response from Office Ally

Thank you Cheryl for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Breanne
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/10/2024

Happy With Office Ally Practicemate

Im very satisfied. You get what you pay for. So yes it is a little outdated but its also extremely in expensive. It is also very user friendly and easy to navigate.

Pros

The price. You cant beat the price =). They also have a wonderful it team.

Cons

It is a little outdated but great for the price =)

Response from Office Ally

Breanne, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.

Replied 11/12/2024
Maya
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 2/10/2023

The Practice Mate

It is easy to use though some feature need upgrading/updating

Pros

The Practice is easy to use and set up with systematic steps. the software does need some upgrading. The main upgrade any changes made to the information should update information in Patient Appt schedule, patient visit and claims. Thins does not happen and one has to go to each tab manually and update on each form.

Cons

When you are working on a patient it switched the screen back rather than let you stay on the same patient until you are done with all the work you need to do. The other feature that does not work is when insurance payers retract the monies it is difficult to post the shortfall in an easy and systematic way.

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

Replied 3/10/2023
Cameron
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/04/2024

This and office ally are great ehr 247 not so much

Pros

Ease of use to be able to manage stats etc it was the saving grace of keeping the software about a month with actually clearance of office ally

Cons

None really good medical management software for what’s out

Response from Office Ally

Cameron, thank you for the complimentary review. We are very glad that you are enjoying Practice Mate. Again, we are sorry to hear that you had a less-than-positive experience with EHR 24/7. We value your feedback as we strive to improve both our products and support services. We would love for you to provide us with your contact information at [email protected] so we can reach out and find out more about how we can improve. Your input could truly make a difference in helping us better serve our customers in the future.

Replied 17/04/2024
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 21/09/2023

Easy Clearinghouse

Makes sending claims and getting reimbursements very easy and effective.

Pros

I use Practice Mate as a clearing house for my medical billing. It is easy to set up patient files, submit claims, and reconcile payments.

Cons

I wish there was a notification of missing payments after a certain amount of time, like 60 days.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 22/09/2023
Sarah
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 5/10/2023

thank you practice mate

I appreciate it.

Pros

It is user friendly -- the practice videos are great and very helpful in setting things up-- once everything is set up, it flows pretty easily.

Cons

When there is a problem, it is a lot to sort out, but that is often with the insurance company, not practice mate.

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

Replied 16/10/2023
Gabrielle
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 12/09/2023

Practice Mate is Great!

Excellent experience -no problems that I can think of -super affordable for providers.

Pros

Work flow makes sense, easy to pull up and filter specific information on demand. Super easy adding a new patient and CPT/ICD10 base template awesome! Fast and easy to create and submit claims. ERAs awesome for payment posting. Interface with Office Ally clearinghouse is seamless and never fails me. Easy to add new rendering providers, billing providers, facilities, payors, etc. OA/PM customer service is awesome; timely and dependable -and they always face my issue head on, then fix it.

Cons

Some of the canned reports don't seem to work. I would like to be able to create/tailor reports to my liking, i.e. pull up exactly what data I want, and/or to be able to run whatever my providers want, with the details they want/need.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
james
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 26/09/2023

Intuitive Comprehensive EHR and Practice Management Solution

Ten plus years of experience with Office Ally with only a handful of hiccups. Definitely on par if not better than much more costly systems like Epic!

Pros

Cloud based solutions catering efficiency and cost mitigation.

Cons

As with all Cloud systems, we are at the mercy of network connections.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/09/2023
Regina
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 25/08/2023

All in One Service

I have been a happy customer since 2017 and have recommended Practice Mate to colleagues.

Pros

I enjoy the ease of navigating from tab to tab, the ability to scan and store documents, and the seamless transmission of claims.

Cons

The posting of payments could be streamlined.

Response from Office Ally

Thank you Regina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Tammy
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 12/09/2023

Great program for mental health practice!

Overall, I really like it and have used it at two practices.

Pros

I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.

Cons

I don't like the fact that all the practitioners can see each others reports. So if we all have access to our own reports, we have access to all other providers as well.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
qinghui
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 12/09/2023

Appointment and billing

Good

Pros

Appointment integrated with billing and can be sent to many payers.

Cons

no Chinese characters support and the insurance payment can't link to the billed visits automictically.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Replied 13/09/2023
Julia
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/09/2023

Love this product

Pros

Practice Mate is easy and efficient to use. They take the stress of billing away while adhering to HIPPA.

Cons

Training was a challenge, but once figured out it has been simple.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 14/09/2023
josef
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/09/2023

Value and Ease

Ease, reliability and a strong commitment to better the technology.

Pros

Although it began as free, it has maintained a very low monthly fee relative to usage. It is the best and most user-friendly program of its kind - ever. It is a shining light in a world where software companies seek advantage over end users. Practice Mate/Ally has always been fair to its users - not only fair but generous.

Cons

You will get no criticism from me - a total fan of the product.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
Donald
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/09/2023

Ease of Use

Just easy to use, get back if i have a problem quickly Very satified

Pros

Simple to set up. Easy to use. This is unfair don't have more to write The product sells itself

Cons

Same problem with most programs if during the month change referral number doesn't change once you put in a date. Just a problem with programing I found a way around it.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 20/09/2023
Mazyar
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/08/2023

Love this program

Works great for my practice!

Pros

Very easy to use. This is a very friendly program.

Cons

Nothing at all. It works great for my chiropractic needs. This is a very friendly program.

Response from Office Ally

Thank you Mazyar for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Ara
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 25/08/2023

Overall a great software

Pros

It is cost efficient with great customer service that train you and your staff to use the software or handle any trouble you come across

Cons

The calendar on the appointments tab could be improved.

Response from Office Ally

Thank you Ara for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Melissa
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/09/2023

Great practice management

Is been great for all medical billing and makes repeat visits easy to manage

Pros

Ease of use and great at letting track of visits and payments

Cons

The fee for certain claims, and the inability to submit claims to auto insurance companies

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/09/2023
Kristen
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/08/2023

Great tool

I bill on behalf of my patients because it is so very simple with Practice Mate. It, therefore, allows me to offer them a benefit that other non-participating providers do not.

Pros

I love the ease of use. It is very simple and clear. Other platforms are MUCH more cumbersome and cluttered. I also LOVE the customer service!!!! They are human and caring! I am very pleased with my experience overall with Practice Mate!

Cons

I wish, for a small practice, that the boxes 25 and 31 through 33 would have an auto-fill option.

Response from Office Ally

Thank you Kristen for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 31/08/2023
Lynda
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/09/2023

Ease of use and full capacity to help with readily available personal who address any question.

Amazing platform and I have recommended it to other providers

Pros

The claim and session options are easy to use

Cons

There is nothing I dislike about practice mate

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 27/09/2023
Evelyn
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/09/2023

Friendly User

great program and great tech support

Pros

easy to use and great customer service and technical support very helpful

Cons

everything is easy to use staff is helpfull

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 22/09/2023

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