Yardi Breeze

Pros

The chat feature has always been a plus; my last software I had to pay every time I had a question! This year my favorite thing is the AP PayScan. It has saved so much time in our invoice processing system, it would never go back to the old ways of doing things!

Cons

The help portion of the program has so much information, but sometimes I can't locate what I need. Also, sometimes, one little thing is "marked/off" and then I can't get something to work and I need to call for help. The helpdesk is great when you can use the chat feature.

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

The Yardi chat function is fantastic. The level of support and guidance we receive online and through the training options is fantastic. The team utilizes the training webinars to continue learning the system.

Yardi BillPay and PayScan are critical tools for our productivity and efficiency.

Yardi Energy and RentCafe Connect are products we are integrating currently to level up our ability to scale.

Cons

While a market leader, Yardi Breeze Premier does have limitations when it comes to third party integrations. Integrations directly with the Microsoft suite would elevate usage of calendar, reminders, and built in infrastructure for emailing would be something I would love to see.

Pros

Easy to manage your real investments, provide excellent customer service, automation tools.

Cons

Customers do complain that they are asked to pay a set up fee.

Pros

Good for small properties, automates payable tracking.

Cons

Permissions are too broadly defined. Unlocking certain permissions gives too much access. Being able to fine-tune this would be much appreciated because the SPOC is essentially the only person who can make changes to items PMs use daily (custom reports, monthly reports, custom letters, etc).

Pros

Pros: Ease of use. Chat assistance available. Software available through web browser.

Cons

Cons: Free assistance only available via chat box. Expensive software with monthly/annual payments due.

Pros

Ease of use entering in work orders and making changes to tenant and vendors

Cons

The change to how emails are sent out from Yardi. I do not like that it was changed from where I could just enter in any emails I wanted to receive the maintenance request and now it's just one email that has to be in the vendor contacts.

Pros

We love how easy to use the software is. It is very user friendly and the chat option is great for the times we need assistance.

Cons

We haven't yet encountered any particular aspect of Yardi Breeze that we have not enjoyed.

Alternatives Considered

Reasons for Switching to Yardi Breeze

Pros

The automation of notice recreation for tenants.

Cons

Online leasing functionality is buggy and not useful. A integration partnership with a more mature product like DocuSign may be worth considering.

Alternatives Considered

Reasons for Switching to Yardi Breeze

Pros

The dashboard can be customized to each team member, giving quick insights into how the company as a whole is performing and what tasks need to be focused on.

Cons

The lack of integrations with other pm systems. The integrations are available when clients upgrade to Voyager, but that's a very expensive software, it would be nice to plug and play with an open API in Breeze.

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

Ease of use. Everything straight up simple to use.

Cons

Nothing that they've not been able to resolve

Pros

The Icon on main page and Calendar is user friendly.

Cons

Many steps to do...for a transaction or leases. Yardi Premier is in Beta version and need more work to complete. Connectivities were not good but got better, less disconncetion these days, also refund deposit are not accurate, any easier way?

Alternatives Considered

Reasons for Choosing Yardi Breeze

Reasons for Switching to Yardi Breeze

Pros

I love the ease of use, the help content, the very responsive online chat and help. REfresh is a wonderful tool and opportunity to learn on my own time and I really appreciate that it comes at no expense.

Cons

There's very few items, I could use a few more sorting columns.

Pros

My teams favorite part about Yardi is the chat feature. We use this feature almost weekly. The staff on the other end are courteous and knowledgeable. We rely heavily on their expertise.

Cons

The prospect portion we do not utilize and it will put units on the marketplace without our approval.

Pros

I wanted to share my positive experience with transitioning from our existing Yardi product to Yardi Breeze. The process was much easier, and I have found the enhanced features in Breeze to be quite beneficial. One standout feature is the ability to copy and update old transactions without the need to manually reenter repeated transactions, which has been a significant time-saver.

Additionally, I was pleasantly surprised by the calendar feature in Yardi Breeze. It not only reminds me when a lease is expiring but also alerts me about when tasks like changing an air filter or renewing insurance need to be done. This added functionality has been a great help in staying organized and on top of important dates.

Cons

Transitioning from an outdated Yardi product to the newer version did have its issues. While the old product had its merits, the new one posed several challenges due to its stricter policies. It required transactions to adhere to a more rigid structure, making it difficult to fit historical data seamlessly. One of the key difficulties I faced was reconciling bank statements, which became a challenging task in the new system. However, the support staff were incredibly helpful and knowledgeable. They always went above and beyond, even staying on a chat with me for over an hour to resolve issues. The tutorials provided were also invaluable. The ease of accessing help features by clicking the question mark on relevant pages simplified finding solutions.

Pros

-Ease of use
-Ease to teach
-New functions being added all the time
-Help desk

Cons

-The system is finicky in many ways
-There are continual glitches/ information that seems to get stick behind the scenes
-When updates happen the stuck information seems to get pushed through.

Pros

I love the ease in which I can find reports and different functions for use daily. I also like that updates are done to increase functionality and implement things that users need.

Cons

I feel that there may not be enough testing before some of the updates are done that then create issues for a little bit of time until they are fixed.

Pros

Chat support, robust search features, properties and data input is intuitive and easy to use, calendar on front page with tracking is helpful. For online operating, it works well for multiple users with the only lag appearing to be from our end.

Cons

Good, until something goes wrong. Dozens of chat tickets over the years had to be escalated and solutions are not timely. Repeated requests for feature/option changes are deemed unnecessary by Yardi Breeze, but are critical to efficient use of system. Recovery is not useable with non-standard lease.

Pros

The multiple options it gives. There are many ways to set up an account to your specific needs or rules. There are also many ways to run reports and find information.

Cons

The inconsistency. An action can be taken and done in the same way with the same situation and produce different results. The system just seems to decide to treat it this way one day and the next, it is different. Certain functions will work one day, such as changing a transaction date, then the next time we go and try it, there is an error and has to be escalated to be fixed.

Pros

That I am able to chat in with Support during the day.

Cons

That I have continually told them that there are multiple issues with accounts that have multiple units (especially with move out of one unit), and nothing gets changed.

Pros

User friendly, good customer service, reliable

Cons

Not being able to see what customers see at Rent Cafe & Commercial Cafe

Pros

I like the highly responsive chat team who is there to assist with everyday tenant business if needed.

Cons

When a tenant prospect changes their mind on a property location choice the original choice seems to be stuck with their record for the life of the lease.

Pros

Great way to integrate into an all inclusive crm with easy to learn features.

Cons

Still lacks prospect tracking for follow-ups to lease

Alternatives Considered

Pros

Reports are easy to run and easy to read.

Cons

Not knowing how to use rent cafe and not using all that Yardi has to offer.

Pros

I like that we can have multi users at each property and one streamlined communication for all.

Cons

I would like for there to be an option to cancel request from the rent cafe side of the portals.

Pros

The ease of access and use makes this product very user friendly

Cons

There is no option to produce for positive pay and ACH (NACHA) files from the system for fraud protection. also the monthly posting has limitations.

Pros

Yardi Breeze is very user friendly and easy to learn especially with the help from agents in the chat. They are always happy to help walk you through anything you need help learning or understanding.

Cons

The lack of integration. Also, that you are unable to edit how Debit Card payments are allocated. It's a bit frustrating to have to request via chat for them to edited by the Yardi team when residents apply the payments towards rent instead of other open balances first.

Pros

The primary functions are easy to use. The product does provide flexibility to do more detailed functions as well.

Cons

I have not found a way to tailor several reports to meet my needs.

Pros

Simple and easy to navigate. Features like copy payable or journal are time savers. Customer service is good when you call (not chat). Reporting is mostly good, but there are problems that need to be addressed.

Cons

It feels like the programming team lacks accounting knowledge or experience. Suggestions to improve are largely ignored. An example if the Bill Pay Report that does not comply with GAAP. Electronic payments are too common now for this to be ignored. The chat function for help is tedious to use and if initiating, typically will change to e-mail and wipe out the beginnings of any chat. Once a payable is posted, it is impossible to correct the GL account

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

I have worked with Yardi products for about 10 years. I have used multiple software's within Yardi and Breeze is the most simple one of them all. As it does lack some of the more detailed things Yardi Voyager had, overall I enjoy using Breeze the most because of how user friendly it is and the daily use is a "breeze".

Cons

The lack of detailed reports, being able to search residents in the search bar and it not specifying if they are current, past, notice. It only shows their name and you have to click on each one to see which is the current or past resident. The checkscan app is sometimes frustrating but it could be worse!

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

Once the system is installed and you are used to it, it is functional and you need to work hard to make mistakes.

Cons

The customer service staff is helpful, but too often the chat is closed and then by the time they get back with an answer, it is a day or more later, and I am onto other things. Also the bill pay entries are inconsistent, and i need to make many adjustments to information proliferated by the scan /AI/Yardi team.

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

The BEST part is the unparalleled client support! We receive responses typically within minutes, but the longest a response has taken has been 48 hours. This is because additional research was needed. We appreciate that a LIVE person (not a bot) is available to assist us. They are always friendly, professional, and responsive.

Cons

There are some minor issues with the flow of information that could be modified to provide ease of use. But I use the feedback button to report these and if they are able to address them, they usually do. I had a recent issue with addresses not appearing on the statements and they made it happen. There are instances where it's impossible to change the "flow" of information because it's linked to other functionalities, and they explain that to us. They actually listen to the client's needs and this distinguishes Yardi from the rest.

Pros

Overall I have encountered very helpful and patient customer service representatives. These days this is very hard to find. I appreciate the patience and the thorough follow ups and chats.

Cons

I wish their was an easier way to get rid of a balance without having to enter journal entries to offset them. Transferring the deposit when they move internally from one unit to another, gets complicated as well.

Pros

Vendor ledgers show every property.
You can do a Vendor check to every property at once.

Cons

not being able to make changes to an invoice before paying, you have to delete and re-enter.
the rent rolls don't appear in order by property, they show by building number.
can't create a lease expiration report that also shows the SF of the property. (would like options)

Pros

Yardi Breeze Preimer is great because you can do MultiFamily leasing and Commercial leasing. Being able to integrate RentCafe to our website has been a function we didn't have previously. This has reduced our need for paper applications.

Cons

The Filtering functions could use some improvements when pulling data.

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

Rent Cafe payments from tenants have made the biggest difference in management productivity. And then being in the cloud so that data is accessible from anywhere has been helpful.

Cons

Lack of built-in incentive options in the software to get tenants to sign up for Rent Cafe - such as a rent discount (one time or each month) if tenant uses Rent Cafe. Also, fields should be pre-loaded with often used search items.

Pros

Reducing administrative burden bulk tenant communication.
Accounting functionality - easy to provide quarterly updates to investors
Reporting tools - great to keep track of occupancy and financial performance

Cons

Limited 3rd party software integration.

Alternatives Considered

Reasons for Switching to Yardi Breeze

Pros

My Experience with Yardi Over all the functions that we use are very good, team of Yardi very help full when chatting for any issue to resolve, Entering invoices Accounts payable, Accounts receivable, ACH Process, Most like is quick chat to resolve any issue that we come across.

Cons

Only thing I don't like is moving payment from one unit to another within the property don't allow to pick correct unit owner, only same unit keep showing under drop down menu for to re-apply, have to go thru manual process to take care. Hope see this issue resolved soon.

Pros

Yardi breeze is very user friendly, easy to navigate. It is also great to access from any computer as it is web driven.

Cons

I don’t have any complaints. The east of reporting and downloading into excel is a plus.

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

How easy it is to use and catch on to new things when using the software

Cons

when I am unsure how to do something I usually have to chat with a representative - the help does not give me the answer

Pros

Yardi Breeze makes tracking day to day activity with tenants and vendors a sinch! With just a few clicks you are able to access entire tenant history, communications and other critical information.

Cons

My team has found that making changes on the accounting side of this product to be a redundant and time consuming. If you are coming from Quickbooks, you may find the accounting end of this product as a challenge.

Pros

Much more user friendly and easy to learn without bulky training manuals or guides. Previously used Voyager and this is much more user friendly.

Cons

Not as powerful as Voyager when it comes to CAM reconciliations. Complicated national tenant reconciliations are impossible in Breeze so we have had to continue reconciling manually in Excel.

Pros

User interface is clean and easy to use. I have many different entities and having them all in one system is great.

Cons

Requests for seemingly simple improvements are not responded to. Building custom reports myself is very limited. Support response times are too long - there is no sense of urgency when the issue is critical.

Pros

Fairly intuitive interface
Robust Accounting Component
Integrates a wide breadth of functions and features into a single platform
Good Chat support

Cons

Multiple features deployed non functional
Some work flow processes are counter intuitive
No API to integrate third party data
Inconsistent UI components in some areas

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

I like that I can store all my property and tenant data in a database

Cons

1. Cannot use property inspection tool, because you can't zoom in on photos for move in move out inspections.
2. Rentcafe has terrible user interface, I am essentially tech support for tenants because the portal is confusing
3. Cannot work in Yardi in 2+ windows/tabs simultaneously
4. Cannot track employees changing a RENTAL amount. Absolutely NO TRACEABILITY FOR THIS. Hope you have honest employees
5. The chat support is very unknowledgeable, 9/10 times I have to wait for them to find the answer from their superior or someone else, which usually takes 2+ days
6. Rentcafe is garbage, I literally could not even apply for a unit on rentcafe, in fact rentcafe shows occupied units as available. BUGGY

Pros

I used Yardi voyager for years and this is a slimmed down version that is more affordable. All the bells and whistles are still there.

Cons

the inability to complete credit card reconciliations, similar to the bank recs needs to get added to this software.

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

The software is very user friendly and has a nice user interface. It is a complete software package for the real estate industry with all the necessary tools in one place: Accounting, Lease Management, Tenant Communication.

Cons

There are certain features that could be improved based on other software available. Re-applying cash receipts could be improved. The ability to have more fields available for true mail merge communication with tenants would be awesome.

Pros

Yardi Breeze gives us the control over our tenant data & financial data in one place. Making it easy to run different reports for performance metric analysis.

Cons

The financial reporting doesn't have comparable financial statement reporting.

Pros

I love how easy the platform is to use and the support we get from chat. I talk to chat all the time and they are friendly, efficient and helpful every time.

It's powerful!

Cons

Adding an application or roommate to an existing profile can be cumbersome.

Pros

Ease of use and ease of navigation within the system.
Ease of generating the reports

Cons

Not the most customizable product.
Some functions need better integration

Alternatives Considered

Reasons for Choosing Yardi Breeze

Switched From

Reasons for Switching to Yardi Breeze

Pros

The ease of usage and how it applies to our company in all aspects of functionality

Cons

After a payable is entered, not all items are able to be edited: Property and the Amount