--- description: Review of Raiseaticket Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Raiseaticket | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Raiseaticket](/software/461867/Raiseaticket) # Raiseaticket Canonical: https://www.softwareadvice.co.nz/software/461867/Raiseaticket Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/461867/Raiseaticket?page=2) > Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications. Support teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance. Raiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form. > > Verdict: Rated **4.7/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 46 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fonicom - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Completely free to use. Up to 12,000 tickets per year. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Malta ## Features - Alerts/Escalation - Automated Routing - Knowledge Base Management - Multi-Channel Communication - Performance Metrics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Ticket Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Easy to use and super intuitive" — 5.0/5 > **Anis** | *29 November 2021* | Design | Recommendation rating: 10.0/10 > > **Pros**: It was easy to get used to the UI, as well as to setup everything and show our client how to use it. It helps mainly with easily managing communication with customers. > > **Cons**: There is nothing in particular I don’t like. The reason is that we use two main features and they’re perfect. It’s also free to get started. > > Extremely happy with the solution, and the onboarding experience. ----- ### "A straightforward solution that can scale with you" — 5.0/5 > **Ty** | *1 December 2021* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Integration for us is great, we can set up our entire back end within an hour and apply it to our customer and team front ends easily. > > **Cons**: Some features are missing like graphics templating for email channels and front end knowledge base. I would love to also be able to integrate back end knowledge bases for teams as well, to help with internal onboarding. Website widgeting with CTAs and chat support is by far my most wanted feature with raise a ticket. White labelling Limited mobile support > > With support solutions like raise a ticket in mind, we're hoping to provide front and back end knowledge base with a live chat service, CRM and of course ticketing system. We've thoroughly enjoyed the shared ticketing space and integration support with raise a ticket, it's been our most sought after feature to be notified where ever. For remote teams this is especially important. The analysis sections for reports are simple and easy to understand. The UI is simple and clean and has a similar structure to HTML backend software, it's not glamorous, but it's functional. Similarly I would have liked some more branding controls in email responses and front end white labelling. We're a design company and we understand how important branding is, over " just get this cause everyone has it" Were missing a few features like live chat / web integration and canned responses but other than that the system functions and functions well. ----- ### "No Title" — 1.0/5 > **wasim** | *29 November 2021* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Could not meet basic requirement to tag ticket to a customer > > **Cons**: Could not meet basic requirement to tag ticket to a customer > > Poor ----- ### "Never thought it would be this good" — 5.0/5 > **Paul** | *24 November 2021* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I like everything about this product, has saved us money and time implementing this in the school environment, staff can log jobs in real time and get a response from us as we get notified immediately so keeps the whole system ticking over nicely, interaction via email is great with this keeping the user updated at all times > > **Cons**: The SLA part as its not used by us and that's the only reason, I would think for a service provider it would be excellent > > Overall this product has streamlined our working practices and made the whole process easier from logging the job to signing it off, I cannot fault the product. ----- ### "Raiseaticket is a powerful but easy-to-use ticket management solution" — 5.0/5 > **Mauricio** | *24 November 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Full-featured but easy-to-use ticket management service. Transparent and very convenient pricing, with a free plan available. > > **Cons**: I don't see significant missing features or aspects of the product to be improved. > > User support and customer success are critical to our operation. Raiseaticket provides a strong foundation for that, and our clients love it. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/461867/Raiseaticket?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/461867/Raiseaticket) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data