--- description: Review of MadCap Flare Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MadCap Flare | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Digital Magazine Software](/directory/4155/publishing-and-subscriptions/software) > [MadCap Flare](/software/458417/MadCap-Flare) # MadCap Flare Canonical: https://www.softwareadvice.co.nz/software/458417/MadCap-Flare Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/458417/MadCap-Flare?page=2) > MadCap Flare is a technical writing software designed to simplify the process of creating technical documentation and learning programs. This software provides advanced import capabilities, making it easy to transfer existing content from various formats such as Microsoft Word, Excel, RoboHelp, FrameMaker, and DITA. With Flare's user-friendly interface, content can be imported and reused efficiently. Additionally, it allows for the creation of interactive eLearning courses and quizzes from a single source, enhancing content reuse and fostering collaboration between technical writing and learning development teams. In terms of publishing, MadCap Flare supports a variety of output formats including responsive HTML5 websites, PDFs, Microsoft Word, Clean XHTML, and EPUB. It comes equipped with project analysis features that help identify and rectify potential issues before publishing. These issues could range from broken links and duplicate styles to accessibility problems. MadCap Flare offers real-time analytics on content usage after publishing. This feature provides valuable insights into how end users engage with the content, thereby aiding in improving content quality and customer satisfaction. > > Verdict: Rated **4.1/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 21 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: MadCap Software - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$195.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar and 43 more ## Features - API - Access Controls/Permissions - Collaboration Tools - Content Management - Content Publishing Options - Customisable Templates - Document Classification - Document Management - Layout & Design - Text Editing - Workflow Management ## Integrations (1 total) - ServiceNow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Digital Magazine Software](https://www.softwareadvice.co.nz/directory/4155/publishing-and-subscriptions/software) ## Related Categories - [Digital Magazine Software](https://www.softwareadvice.co.nz/directory/4155/publishing-and-subscriptions/software) - [Content Management Systems](https://www.softwareadvice.co.nz/directory/4543/cms/software) - [Records Management Software](https://www.softwareadvice.co.nz/directory/1859/records-management/software) ## Alternatives 1. 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They offer multilingual technical support to assist in solving any problems you may encounter. > > **Cons**: It is literally impossible to learn Madcap Flare by yourself, you will probably need to watch a lot of tutorials. Even after that you might need some assistance when it comes to complex projects but thankfully they have very helpful customer support. > > Madcap Flare helps me create interactive videos and simulations which I use as part of IT program tutorials that I make. ----- ### "A Transformative Tool for Technical Writers" — 4.0/5 > **Verified Reviewer** | *6 November 2025* | Writing & Editing | Recommendation rating: 9.0/10 > > **Pros**: Features that give flexibility to single-source creation such as snippets, variables, and conditions and top-notch support. > > **Cons**: Fixing conflicts when multiple writers are working on the same project is difficult for users who do not have a coding background. > > MadCap Flare has given our organization the ability to increase the usability and effectiveness of our client documentation. We have transformed our static, linear manuals into living knowledge transfer with real-time updates distributed to multiple media outputs for information when and where the user needs it. While there may be a steep-ish learning curve for some, the payoff is having a powerful, multifaceted tool in your toolbox that makes output customization possibilities seem endless. The continued development of new features and capabilities for Flare and Flare Online, including refinements to ease-of-use and the fast, knowledgeable customer support make MadCap Flare well worth its price. ----- ### "Works well for simple use cases, but overpriced" — 3.0/5 > **Verified Reviewer** | *15 April 2023* | Computer & Network Security | Recommendation rating: 3.0/10 > > **Pros**: Flare makes publishing in various formats super easy and you have some flexibility on the page level for customizing content on the fly. > > **Cons**: Support is horrible, and you are charged for it. Git integration was bug ridden. Madcap central allows you to host a site on their platform, but its so overpriced and has limited functionality. It feels like that are working to make central cloud ready and we the customer are subsidizing the development of it. > > My experience with flare was initially great, but as time goes on and you want to add more features you risk introducing complexity into the product and it doesnt handle complexity very well. The bugs I encountered were random and the errors messages provided no useful information. So many times I had to publish content and was afraid what was going to break next. ----- ### "Learned it and never looked back" — 5.0/5 > **Anonymous User** | *19 November 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Provides a professional, easy-to-use end product, provides a lot of options for features, functions, and navigation, tech support is awesome. > > **Cons**: It does have a steep learning curve, but that's worth it. Because it's a complex tool, you must used fairly often to remember how to use some of the features. > > I have used Flare for over 16 years - I was forced to learn it after barely knowing how to use RoboHelp... it was a steep learning curve for me for sure. But once I learned enough to be dangerous, I never looked back. I have brought Flare into every company I've worked at. ----- ### "Powerful, Flexible, and Future-Focused" — 5.0/5 > **Jen** | *9 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: MadCap Flare is exceptionally powerful once your content is set up. Its flexibility across outputs is unmatched — the ability to write a single topic and have it seamlessly transform into slides, handouts, PDFs, and online help is genuinely clever and a huge time-saver. The service and support are consistently excellent. The stability within the MadCap team means I’ve had the same success manager for years, which makes troubleshooting far more efficient because they already understand how I use the software. The training resources are high quality, and the Shorts are fantastic for quick, targeted learning. > > **Cons**: The learning curve is steep — there’s no getting around that. But once you understand the model and get your project foundations right, the payoff is absolutely worth it. > > I’ve been using Flare for nearly 10 years and my experience has been overwhelmingly positive. The product continues to evolve in meaningful ways, and MadCap consistently shows they are forward-thinking in how they support documentation professionals. It’s a mature, reliable tool that I trust. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/458417/MadCap-Flare?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/458417/MadCap-Flare) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data