---
description: Review of InterDialog UCCS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InterDialog UCCS | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [InterDialog UCCS](/software/457376/InterDialog-UCCS)

# InterDialog UCCS

Canonical: https://www.softwareadvice.co.nz/software/457376/InterDialog-UCCS

> InterDialog UCCS is a unified contact center software designed for on-premises deployment. It allows organizations to manage customer interactions within their own infrastructure, offering control over data security, system operations, and low-latency connections. The software is suitable for industries such as banking, healthcare, insurance, and telecommunications, where regulatory compliance and data sovereignty are important.

The platform supports omnichannel communication, including voice, email, live chat, SMS, WhatsApp, and social media. It incorporates AI-powered features such as natural language processing, machine learning, voicebots, chatbots, sentiment analysis, and speech-to-text conversion. It includes an Interactive Voice Response system with intelligent call routing, multi-language support, and self-service options. Other features include multiple auto dialer modes, voice logging, real-time monitoring, and analytics tools.

The on-premises model provides control over telephony infrastructure, hardware, and software housed within an organization’s facilities. Security measures include encryption, multi-factor authentication, and number masking to meet compliance standards such as HIPAA, PCI-DSS, and GDPR. The platform supports agent collaboration through internal chat, shared knowledge bases, and task management tools. It is designed to maintain high availability and business continuity through redundancy options.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Teckinfo Solutions
- **Founded**: 1995

## Commercial Context

- **Starting Price**: ₹5,000.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Campaign Management
- Campaign Specific Caller ID
- Chatbot
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Lead Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)

## Related Categories

- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.nz/directory/1758/predictive-dialer/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (324 reviews)
4. [Readymode](https://www.softwareadvice.co.nz/software/171343/Readymode) — 4.6/5 (142 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)

## Reviews

### "Amazing dialer with fully customizable as per requirement and very user friedly" — 5.0/5

> **Tarun** | *4 June 2016*
> 
> this tool is having nice features for user requirements. Team is able to modify as per the requirements. 

Only one thing needs to be changed Time for new changes need to be reduced as the industry is going at very fast rate.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/457376/InterDialog-UCCS)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/457376-InterDialog-UCCS/> |
| en-AU | <https://www.softwareadvice.com.au/software/457376/InterDialog-UCCS> |
| en-GB | <https://www.softwareadvice.co.uk/software/457376/InterDialog-UCCS> |
| en-IE | <https://www.softwareadvice.ie/software/457376/InterDialog-UCCS> |
| en-NZ | <https://www.softwareadvice.co.nz/software/457376/InterDialog-UCCS> |

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