About Paychex Flex
Paychex Flex pricing
Paychex Flex does not have a free version.
Alternatives to Paychex Flex
Paychex Flex Reviews
Feature rating
- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Calm in a sea of changing regulations
We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.
Pros
The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.
Cons
At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.
Alternatives Considered
Payroll ReliefReasons for Choosing Paychex Flex
ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.Switched From
RUN Powered by ADPReasons for Switching to Paychex Flex
We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.- Industry: Entertainment
- Company size: 51-200 Employees
- Used Weekly for 1+ year
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Review Source
Streamlined and Simplified Payroll Processing and Ancillary HR Services
Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.
Pros
The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.
Cons
The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paychex Flex
Cheaper and more streamlined solution for a smaller company that may not require dedicated payroll teams and a very high level of white-glove service.Switched From
Dayforce HCMReasons for Switching to Paychex Flex
Presented the clearest and best use case for a small to mid-size company which a mix of hourly and salaried staff. Also not having a dedicated payroll expert on the team necessitated a platform that is easy to use and does not have a steep learning curve (ADP, for instance).- Industry: Fishery
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Lots of features, but make sure to follow up on small issues.
Loved that they took all the background Payroll processes like Taxes, YearEnd forms (W2 & 1099). Found that there was a lot that you can utilize on the platform.
Pros
Great to have a full HR platform. Was able to take applicant all the way thru onboarding to active employee in just a few steps.
Cons
It was more the support people than the software. Always needed to follow up on small non-payroll issues. Like COBRA, Health Benefits.
Alternatives Considered
ADP Workforce Now- Industry: Utilities
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
My Paychex Flex Review
It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful customer service agents.
Pros
How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies.
Cons
Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paychex Flex
The pricing, wait times for customer service, & ease.Switched From
Square PayrollReasons for Switching to Paychex Flex
By reading reviews on both companies.- Industry: Nonprofit Organisation Management
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Many features, great value, options to expand capabilities
Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.
Pros
It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.
Cons
The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.
