About Mend

Launch your Behavioral Health Telemedicine program today. Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more.
Mend Software - Video conferencing
Mend Software - Payment information
Mend Software - HIPAA Compliant medical images
Mend Software - Checklists
Mend Software - Identification
Mend video
Mend Software - Video conferencing - thumbnail
Mend Software - Payment information - thumbnail
Mend Software - HIPAA Compliant medical images - thumbnail
Mend Software - Checklists - thumbnail
Mend Software - Identification - thumbnail

Mend pricing

Mend does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Mend Reviews

Overall rating

4.6
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.6
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All Mend Reviews

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867 reviews
Jose J
Jose J
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/03/2024

First time using this

So far I have a positive experience but I havent used it at all

Pros

I like that it was easy to use, I got text and email links for a video call so I got options to use

Cons

Its a very bright display I dont know If a "dark mode" is available but it would help

Kristen
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 17/12/2024

Mend counseling really helps

Plesant and effective. Not much more to say

Pros

Easy.to use. Secure. Allows me to meet from the comfort of my home.

Cons

Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing.

Marie
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2.0
Reviewed on 20/09/2023

Blunt truth

I will prefer not to use it.

Pros

I used it only because I was forced to for a telemedicine appointment. It allowed me to complete the appointment.

Cons

Yes! It could be less invasive! It could allow the use of hyphenated names. It could give a bit more choice and context. I just wanted to get an appointment set up and completed in a timely manner. I don't want yet another software "relationship" that reduces my control over my personal, sensitive information and potentially multiplies my exposure to hacking, misuse, or abuse!

J. Emily
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 6/11/2024

Grateful 🙏🏻

Overall very positive. So glad someone figured out a way to make this type of technology be HIPAA compliant.

Pros

That, when I am my most depressed and least able to get out of bed but in MOST need of seeing my therapist, Mend allows me to do that therapy from my bed. I am incredibly grateful.

Cons

The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other

John
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/01/2025

Love Mend Telehealth Communication!

I’ve used it for years, and it’s been consistently excellent!

Pros

Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years.

Cons

The viewing screen doesn’t expand to a full screen dimension.

Arlene
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/12/2024

Thank you!

Inspirational hope excited great communication

Pros

Easy to use best virtual session medically i have ever experienced.
I have tried virtual psychotherapy psychiatrist primary doctors and not satisfied with my experience. This is working for me. But could also be because I'm not depressed anymore ?

Cons

I don’t know. I haven't had much experience with virtual. I usually prefer in person, probably because of my age? Modern technology sure makes life easier sometimes!!

Florida
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/01/2025

Ms. Thomas of Group Home- Thomas Choice Care

1- 10 10- being best 10. Our overall experience was great. Its always nice seeing- Ms. [sensitive content hidden]- she knows our Client and well known to his case - which helps him receive the best care.

Pros

We love the convenience of Mend for our Client

Cons

The sound for the classes was absent. However the sound for the Clerk/MA and Provider were audible and of good quality.

Adam
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/01/2025

Very Helpful Resource

Amazing so far. I have a follow up tomorrow and in a week and I’ll have a better understanding.

Pros

All in all it was a positive experience. The provider was compassionate and receptive to my needs. I needed this.

Cons

I don’t have anything negative to say at this time.

Ashley
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/12/2024

Great experience

Overall great experience with the nurse and the doctors I would definitely recommend them !

Pros

The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me to check on me that is amazing and I really feel like they care
About me and my recovery!

Cons

The connection with my phone at times with me and there computers

Alana
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/12/2024

Convenient and helpful

Pleasantly surprised to be seen early and same day. Great experience.

Pros

Very friendly and knowledgeable staff. Quick and easy.

Cons

No issues with visit, very good overall experience

Jennifer
  • Industry: Mining & Metals
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/05/2024

My thoughts an opinions

I feel a lot better im moving forward an taking the steps i need to to better myself an my life for me an my children to be in my life everyday

Pros

I didnt have to worry about the anxiety of going around other people in an office or how im goin to get there an back or waiting to be seen.

Cons

I couldnt hear very well i had to hold the phone to my ear so i wasnt on the video so i wasnt able to make eye contact and talk to my counselor.

Ellesse
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
5

5.0
Reviewed on 17/04/2024

Great customer service but poor technology quality

Tech needs major improvement, but communication was superb.

Pros

Customer service comfortability, documenting and charting appropriately, specific questions asked and answered, clarifications understood, flexibility to adjust scheduling; very personable.

Cons

Terms of services - use of Telehealth only available through consent, though terms state the patients info is not fully protected via emails and texts msg.
Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as well as barely any visibility of the person I spoke with due to being an almost microscopic size.

Derek
  • Industry: Events Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 23/10/2024

First Review

It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor

Pros

My doctor, and the ability he showed to keep me feeling positive about everything involved

Cons

Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done

Gerard
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/08/2024

Many Thanks to Mend and [sensitive content hidden]

Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.

Pros

The continuity with [sensitive content hidden] has been very helpful. I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication management and general wellbeing.

Cons

Honestly, I am so grateful for this assistance, I have no complaints. I don't even know how I would or could improve this service at present. Thank you, thank you, thank you.

Veronica A
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 23/04/2024

Patient review

Pros

Clear reception once we were able to establish the connection. Mend did help us work out the issue.

Cons

The initial connection took some time to resolve. 5 minutes. I feel if this portal was open to enter at least 10 minutes before the meeting this issues could have not interfered with the meeting time.

Shawna
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/10/2024

5 star just so good as an app very easy tonuse, easy instructions overall a very good...

Good experience i like how easy it is to use an communication with ur physician. I like how it has easy steps to follow. An saves some information privately

Pros

Its easy too use very helpful. Easy to speak with yout physician and nice to talk an see someone in real time. Not just a recorderd or prerecorderd video.

Cons

I dont like the video at beginning where it repeats same info. I also understand that some edlery may need itr r epeated if they know how to use it.

August
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/08/2024

Thank you [sensitive content hidden] and Mend.

Incredibly effective help by world class, caring health care providers.

Pros

I like being able to have an appointment wherever I happen to be at that moment; in the car, at home, etc. Also my provider [sensitive content hidden] is incredible at what she does. In my opinion, getting to work with someone who cares as deeply about her patients as [sensitive content hidden] does has been a life-changing experience for me. I would recommend [sensitive content hidden] to anyone who might be seeking help in this way.

Cons

I cant think of a single thing about this service that I would change.

Jeremy
  • Industry: Electrical/Electronic Manufacturing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/10/2024

Good way to seek and find help

Very good and is convenient for timing for me.

Pros

It is good with the video to see the therapist and his reactions in real time.

Cons

Sometimes I lose the invitation in my email.

Christina
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/07/2024

Future of Medicine and I love it!

Definitely the new age of medicine for us who live such busy lives with kids and work.

Pros

Very easy to use. Convenient and prompt.

Cons

The screen was tiny for my face. I kept feeling the need to adjust my face to fit

Blanca
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/09/2024

Mend Review

It's been a game changer when it comes to visiting with a doctor and has caused less stress.

Pros

I appreciate how time efficient Mend is. I enjoyed hearing about my test results through a Zoom like conference.

Cons

My microphone wasn't working, which is odd because it worked with everything else that needs a microphone.

Venus
  • Industry: Environmental Services
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/07/2023

Venus Smith EIT opinions

Wonderful and life changing

Pros

All the features seem to be advantageous to my overall mental toughness and stability.

Cons

I don't have anything to criticize about this service.

sandra
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/09/2024

Quick, helpful and compassionate

they are consistent in their way of taking care of me, never brash or unkind. each link in the chain knows their purpose and works hard to make me feel comfortable with my visit.

Pros

i thought they were quick
helpful
compassionate

Cons

none

William
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 23/09/2024

Therapy with [sensitive content hidden]

There is a bit of 'redundancy' to getting on with [sensitive content hidden] this first time. I'm guessing it will all sort out going forward

Pros

Seems like a pretty good system. [sensitive content hidden] seems to be a very good therapist. We had a good session I think (I did all the talking!).

Cons

Nothing I can think of. A bit too busy before this first visit but it is probably actually good, because it insures that I show up!

Suzanne
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/08/2024

Best Clinic ever!

5 stars! from the person who took my call, the assistant to the doctor and the doctor. When you feel so rotten, it's nice to have people with a smile and kindness. Your clinic is fairly close to where I live and they always work hard to get you seen.

Pros

Everyone is helpful and kind. Also they got me in so quick (this time, virtual).

Cons

Nothing. Everyone is very helpful. Location is good.

Norman
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 5/11/2024

1st Session

Great so far. Just the beginning. I gave [sensitive content hidden] a lot of background about what I am trying to resolve and the future outcome.

Pros

So far so good! 1st session. Easy to sign on and the same time next week which is great for my schedule and convenient.

Cons

Nothing so far about what we spoke about tonight. Next week we can ask more questions of each other on how this works and see some solid results.

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