WeCounsel
4.1
(33 Reviews)
Wecounsel is a cloud-based, HIPAA-compliant video conferencing solution designed for telemedicine practices of all...
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About Mend
Launch your Behavioral Health Telemedicine program today.
Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data.
Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links.
Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more.
Mend pricing
Mend does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Mend Reviews
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All Mend Reviews
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875 reviews
Jose J
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 15/03/2024
First time using this
So far I have a positive experience but I havent used it at all
Pros
I like that it was easy to use, I got text and email links for a video call so I got options to use
Cons
Its a very bright display I dont know If a "dark mode" is available but it would help
Kristen
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
5.0
Reviewed on 17/12/2024
Mend counseling really helps
Plesant and effective. Not much more to say
Pros
Easy.to use. Secure. Allows me to meet from the comfort of my home.
Cons
Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing.
Marie
- Industry: Writing & Editing
- Company size: Self Employed
- Used Monthly for Free Trial
-
Review Source
2.0
Reviewed on 20/09/2023
Blunt truth
I will prefer not to use it.
Pros
I used it only because I was forced to for a telemedicine appointment. It allowed me to complete the appointment.
Cons
Yes! It could be less invasive! It could allow the use of hyphenated names. It could give a bit more choice and context. I just wanted to get an appointment set up and completed in a timely manner. I don't want yet another software "relationship" that reduces my control over my personal, sensitive information and potentially multiplies my exposure to hacking, misuse, or abuse!
J. Emily
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
5.0
Reviewed on 6/11/2024
Grateful 🙏🏻
Overall very positive. So glad someone figured out a way to make this type of technology be HIPAA compliant.
Pros
That, when I am my most depressed and least able to get out of bed but in MOST need of seeing my therapist, Mend allows me to do that therapy from my bed. I am incredibly grateful.
Cons
The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other
John
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
5.0
Reviewed on 22/01/2025
Love Mend Telehealth Communication!
I’ve used it for years, and it’s been consistently excellent!
Pros
Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years.
Cons
The viewing screen doesn’t expand to a full screen dimension.
Arva
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
5.0
Reviewed on 6/02/2025
Top Tier Care
It was a great first time experience. The Doctor provided Stellar care. It felt like we built a rapport over the phone. If I had an opportunity to have her as my Doctor I feel like my care would be in great hands.
Pros
I felt the care come through the phone. I felt that the Doctor really genuinely cared for my Wellness.
Cons
Simply, that it was over the phone. I’m I’ve never done virtual care and much prefer person to person…but in this case it was a great experience.
Florida
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
5.0
Reviewed on 21/01/2025
Ms. Thomas of Group Home- Thomas Choice Care
1- 10 10- being best 10. Our overall experience was great. Its always nice seeing- Ms. [sensitive content hidden]- she knows our Client and well known to his case - which helps him receive the best care.
Pros
We love the convenience of Mend for our Client
Cons
The sound for the classes was absent. However the sound for the Clerk/MA and Provider were audible and of good quality.
Kim
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
5.0
Reviewed on 31/01/2025
Happy patient
Very quick and thorough.
Np listened to my symptoms.
Prescribed something to not affect my allergies
Pros
Very easy to schedule and get answers to my issue
Cons
Getting clocked out of of registering and needing chat assistance
Adam
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 1/01/2025
Very Helpful Resource
Amazing so far. I have a follow up tomorrow and in a week and I’ll have a better understanding.
Pros
All in all it was a positive experience. The provider was compassionate and receptive to my needs. I needed this.
Cons
I don’t have anything negative to say at this time.
Ashley
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
5.0
Reviewed on 11/12/2024
Great experience
Overall great experience with the nurse and the doctors I would definitely recommend them !
Pros
The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me to check on me that is amazing and I really feel like they care
About me and my recovery!
Cons
The connection with my phone at times with me and there computers
Jennifer
- Industry: Mining & Metals
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
5.0
Reviewed on 24/05/2024
My thoughts an opinions
I feel a lot better im moving forward an taking the steps i need to to better myself an my life for me an my children to be in my life everyday
Pros
I didnt have to worry about the anxiety of going around other people in an office or how im goin to get there an back or waiting to be seen.
Cons
I couldnt hear very well i had to hold the phone to my ear so i wasnt on the video so i wasnt able to make eye contact and talk to my counselor.
Ellesse
- Industry: Consumer Goods
- Company size: Self Employed
- Used Monthly for Free Trial
-
Review Source
5.0
Reviewed on 17/04/2024
Great customer service but poor technology quality
Tech needs major improvement, but communication was superb.
Pros
Customer service comfortability, documenting and charting appropriately, specific questions asked and answered, clarifications understood, flexibility to adjust scheduling; very personable.
Cons
Terms of services - use of Telehealth only available through consent, though terms state the patients info is not fully protected via emails and texts msg.
Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as well as barely any visibility of the person I spoke with due to being an almost microscopic size.
Gladyisela
- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 23/10/2024
Virtual Call for symptoms of cold
Enjoy it; watched some videos while in the waiting room chat. Pleasant conversation with the physician.
Pros
Very communicative, have never used virtual. Liked very much
Cons
The only issue we had; was that the camera froze while talking. Other than that everything was good.
Shoni
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
5.0
Reviewed on 13/09/2024
Mend Review take 1
It's cool. Better than going in. No coodies to pickup and privacy of my own environment.
Pros
Seeing my Drs face. Privacy and comfort of my own digs. Safe.
Cons
When I hit the wrong "go back" button and loose my video. I have to start all over because it closes.
Alana
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
5.0
Reviewed on 7/12/2024
Convenient and helpful
Pleasantly surprised to be seen early and same day. Great experience.
Pros
Very friendly and knowledgeable staff. Quick and easy.
Cons
No issues with visit, very good overall experience
Shawna
- Industry: Mental Health Care
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
5.0
Reviewed on 31/10/2024
5 star just so good as an app very easy tonuse, easy instructions overall a very good...
Good experience i like how easy it is to use an communication with ur physician. I like how it has easy steps to follow. An saves some information privately
Pros
Its easy too use very helpful. Easy to speak with yout physician and nice to talk an see someone in real time. Not just a recorderd or prerecorderd video.
Cons
I dont like the video at beginning where it repeats same info. I also understand that some edlery may need itr r epeated if they know how to use it.
Veronica A
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
5.0
Reviewed on 23/04/2024
Patient review
Pros
Clear reception once we were able to establish the connection. Mend did help us work out the issue.
Cons
The initial connection took some time to resolve. 5 minutes. I feel if this portal was open to enter at least 10 minutes before the meeting this issues could have not interfered with the meeting time.
Jeremy
- Industry: Electrical/Electronic Manufacturing
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
5.0
Reviewed on 9/10/2024
Good way to seek and find help
Very good and is convenient for timing for me.
Pros
It is good with the video to see the therapist and his reactions in real time.
Cons
Sometimes I lose the invitation in my email.
Lezlyn
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
5.0
Reviewed on 6/08/2024
An awesome experience
I love my overall experience with [sensitive content hidden] and the one that does my appointments sheeting up. They are very caring and very helpful. The doctors are amazing and caring.
Pros
[sensitive content hidden] was very caring and understanding. Love her concern for me.
Cons
Going to fast need to write down information down
Wayne
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Daily for Free Trial
-
Review Source
5.0
Reviewed on 29/07/2024
Simply easily
No problems, easy to use and self explaining
Pros
Ease of use, application is so very easy to use.
Cons
Too easy, almost simple. Even a child could comprehend.
Fred
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
5.0
Reviewed on 29/10/2024
Satisfied with Mend
Excellent communication and a very relaxed atmosphere. Ease of use a plus to my experience
Pros
Professional and friendly environment, ability to communicate is very easy
Cons
Nothing I can think of that I didn’t like about my visit
Blanca
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
-
Review Source
5.0
Reviewed on 27/09/2024
Mend Review
It's been a game changer when it comes to visiting with a doctor and has caused less stress.
Pros
I appreciate how time efficient Mend is. I enjoyed hearing about my test results through a Zoom like conference.
Cons
My microphone wasn't working, which is odd because it worked with everything else that needs a microphone.
William
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
5.0
Reviewed on 23/09/2024
Therapy with [sensitive content hidden]
There is a bit of 'redundancy' to getting on with [sensitive content hidden] this first time. I'm guessing it will all sort out going forward
Pros
Seems like a pretty good system. [sensitive content hidden] seems to be a very good therapist. We had a good session I think (I did all the talking!).
Cons
Nothing I can think of. A bit too busy before this first visit but it is probably actually good, because it insures that I show up!
Stephen
- Industry: Human Resources
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
5.0
Reviewed on 1/12/2024
Excellent Service
Was promot, timely, quick, and the staff actually LISTENED
Pros
Very efficie t and patient friendly. Great staff!
Cons
I have no criticizms. Could not have asked for a better experience
Benjamin
- Industry: Military
- Company size: Self Employed
- Used Monthly for Free Trial
-
Review Source
4.0
Reviewed on 21/06/2024
A+ experience as a first time user
Extremely satisfying overall, I will be a repeat client
Pros
Easy, personal, convienment as I made my appointment at 2am
Cons
As a newb to the system it took 2 tries to see the provider
