--- description: Review of Mava Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mava | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Mava](/software/451161/Mava) # Mava Canonical: https://www.softwareadvice.co.nz/software/451161/Mava Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/451161/Mava?page=2) > Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests. Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose. Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities. > > Verdict: Rated **4.8/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 31 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mava ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Mava's pricing is based on support request consumption and feature access. Seats and integrations are unlimited. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more ## Features - AI Copilot - API - Alerts/Escalation - Alerts/Notifications - Chat/Messaging - Chatbot - Configurable Workflow - Customer Communication - Customer History - Customizable Fields - Dashboard - Email Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Multi-Channel Communication - Multiple Data Sources - Performance Metrics ## Integrations (3 total) - Discord - Slack - Telegram ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews) 5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (207 reviews) ## Reviews ### "Gearing up customer support with Mava, the foretold future of customer support." — 5.0/5 > **Zack** | *12 July 2024* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: It was so impressive how quick it was for us to build and train our Mava chatbot to provide our customers with instant responses. Mava analytics dashboard which makes it easy for us to monitor the performance our customer support services. Mava team shared inbox which allows us to consolidate our support services in one space for easy collaboration. > > **Cons**: Mava has been doing exceptionally well for us and moreso, it has not given us anything not to like about it. > > Mava has been giving us a state-of-the-art experience that as enabled us to provide our customers with very reliable customer support services. It has given our customer support delivery a new future which has made it easy for us to have well established relations with our customers. ----- ### "Mava - Empowering customer services" — 5.0/5 > **Catherine MC** | *24 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Mava's simplicity is the jewel of the crown. It was soo easy to integrate and configure Discord, Telegram and emails. Mava's intuitive and powerful dashboard unifies and connect all these platforms into one inbox which makes it easy to access tickets and queries. Inclusion of AI has enhanced it's functionalities which has allowed us add instant answers into our chatbot to provide our clients with quick responses. Mava has personalized engagement with clients > > **Cons**: Mava is amazing and with no downtimes at all > > We have had a remarkable user experience which have allowed us support, handle inquiries and requests from clients instantly. ----- ### "Best for 3rd party customer support." — 4.0/5 > **Rohit** | *14 September 2024* | Luxury Goods & Jewelry | Recommendation rating: 8.0/10 > > **Pros**: Incredibly support team to handle your customers. > > **Cons**: This marketing is very poor and they are scaling only on web. > > Best for scaling customer support on web so you can easily manage your customers. ----- ### "Giving patients quick support services with Mava." — 5.0/5 > **Moses** | *15 May 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Mava AI chat bot is the most amazing part about it. It allows us to always offer our patients with answers even when we are not available. Mava provides us with efficient metrics about our support services which allows us to optimize and make our support services even better. The pricing is affordable and we do not to dig deep into our pockets to pay the subscription fee. > > **Cons**: Mava works well for us and has been so reliable. Nothing about Mava has failed to please us. > > Mava has been giving us an incredible experience when offering support services to our patients. It allows us to ensure that support services are always available to our patients even when we are not available. Our patients are able to engage the bot and get fast answers to most common questions that they have. ----- ### "We didn't imagine just how much we needed Mava to streamline our support services delivery." — 5.0/5 > **Muresan** | *13 June 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Mava customer chatting bot is the best thing we have had for our support services. The metrics and performance insights keeps us enlightened on ways to improve our services delivery. Updating and feeding our chatbot with the right responses has been easy. Mava has a clean and friendly customers engagement interface. > > **Cons**: We are more than okay with all areas that concern Mava. Thankfully nothing has been off the mark. > > Mava incredible performance has made us realize just how much we needed such a tool to deliver top quality support services to our customers. It has given a very simple and effective support services delivery experience. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/451161/Mava?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/451161/Mava) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data