---
description: Review of Mava Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Mava | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Mava](/software/451161/Mava)

# Mava

Canonical: https://www.softwareadvice.co.nz/software/451161/Mava

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.nz/software/451161/Mava?page=2)

> Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests.

Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose.

Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.
> 
> Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 30 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mava

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Mava's pricing is based on support request consumption and feature access. Seats and integrations are unlimited.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Alerts/Escalation
- Alerts/Notifications
- Chat Transcript
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Customer History
- Customizable Fields
- Dashboard
- Email Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management

## Integrations (3 total)

- Discord
- Slack
- Telegram

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Related Categories

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)
3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1727 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews)
5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews)

## Reviews

### "A steadfast support system for clients and customers." — 5.0/5

> **Adelia D** | *25 June 2024* | Machinery | Recommendation rating: 10.0/10
> 
> **Pros**: Mava incredible support team made our implementation and setup very easy and swift. The chat bot is constantly responsive which ensures our customers are getting answers at all times. It provides us with excellent report breakdowns which assist us to measure and optimize the support services we are offering.
> 
> **Cons**: All of Mava functions have been fulfilling and we are excited we haven't had any challenges so far.
> 
> It has been the best experience using Mava customer support system to offer support services to our clients and customers. It breaks all the barriers between us and delivery of top quality support services to our customers.

-----

### "Mava is an essential component to managing your community." — 5.0/5

> **Alice** | *8 January 2024* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to pull support tickets from multiple platforms, the uptime of the service, and the quick response from the Mava team when you need help.
> 
> **Cons**: There aren't any cons I can think of, its a solid product.

-----

### "Exceptional Conversational AI Experience with Mava" — 5.0/5

> **Sanjay** | *15 January 2024* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: One of the standout features of Mava is its natural language processing. The platform excels in understanding context, making interactions feel incredibly human-like.
> 
> **Cons**: Integrating Mava with other applications or services, although beneficial, could be a bit complex for users who are not familiar with technical configurations.
> 
> All over I have a good experience with mama and I am trying to I will update.

-----

### "Everything is at one place" — 5.0/5

> **Arundhati** | *25 July 2024* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Mava Ui is very simple and easy to use. anyone can easily use mava
> 
> **Cons**: Sometime it takes time to load on my desktop

-----

### "Amazing Product" — 5.0/5

> **Kaushal Kishor** | *25 July 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: The best thing about mava is,  It enables support with Telegram, Discord, and email, all from a single dashboard.
> 
> **Cons**: What I least about Mava is, it's price is little high

-----

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.nz/software/451161/Mava?page=2)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/451161/Mava)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/451161-Mava/> |
| en-AU | <https://www.softwareadvice.com.au/software/451161/Mava> |
| en-GB | <https://www.softwareadvice.co.uk/software/451161/Mava> |
| en-IE | <https://www.softwareadvice.ie/software/451161/Mava> |
| en-NZ | <https://www.softwareadvice.co.nz/software/451161/Mava> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Mava","description":"Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests.\n\nMava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose.\n\nMava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95397053-77b7-4748-9bb2-5de4cbd70823.png","url":"https://www.softwareadvice.co.nz/software/451161/Mava","@id":"https://www.softwareadvice.co.nz/software/451161/Mava#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":30},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.nz/software/451161/Mava#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/4010/conversational-ai-comparison/software","@type":"ListItem"},{"name":"Mava","position":3,"item":"/software/451161/Mava","@type":"ListItem"}]}]}
</script>