--- description: Review of CaseManager Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CaseManager | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Forms Automation Software](/directory/4223/forms-automation/software) > [CaseManager](/software/450678/CaseManager) # CaseManager Canonical: https://www.softwareadvice.co.nz/software/450678/CaseManager > Case Manager is a comprehensive contact center solution providing the tools needed to manage contact center operations effectively. The solution caters to businesses and organizations that operate contact centers. Case Manager offers features to help contact center managers get the most from their teams. It also facilitates better customer communication and engagement. The solution provides data integration, reporting, and customization capabilities. This allows organizations to gain valuable insights and tailor the system to their needs. Additionally, Case Manager helps contact centers track financial transactions and improve productivity through workflow management. The solution can be adapted to fit the specific requirements of any contact center. This makes it a versatile tool for businesses seeking to optimize their customer service. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: VoyagerNetz Enterprise - **Founded**: 1994 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Notifications - Audit Trail - Contact Database - Customer Statements - Customisable Reports - Customisable Templates - Data Import/Export - Document Management - Financial Management - Forecasting - Partial Payments - Payment Collection - Receipt Management - Receivables Ledger - Reminders - Reporting & Statistics - Task Management - Third-Party Integrations - User Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Forms Automation Software](https://www.softwareadvice.co.nz/directory/4223/forms-automation/software) ## Related Categories - [Forms Automation Software](https://www.softwareadvice.co.nz/directory/4223/forms-automation/software) - [Debt Collection Software](https://www.softwareadvice.co.nz/directory/4514/debt-collection/software) - [Accounts Receivable Software](https://www.softwareadvice.co.nz/directory/1843/accounts-receivable/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Workflow Management Software](https://www.softwareadvice.co.nz/directory/4272/workflow/software) ## Alternatives 1. [Gaviti](https://www.softwareadvice.co.nz/software/435124/gaviti) — 4.5/5 (91 reviews) 2. [DebtView](https://www.softwareadvice.co.nz/software/274717/debtview) — 4.4/5 (21 reviews) 3. [Moonflow](https://www.softwareadvice.co.nz/software/417517/moonflow) — 4.8/5 (26 reviews) 4. [Collect\!](https://www.softwareadvice.co.nz/software/54085/collect) — 4.7/5 (70 reviews) 5. [Recovr](https://www.softwareadvice.co.nz/software/524414/Recovr) — 4.6/5 (13 reviews) ## Reviews ### "Great System & great customer support" — 5.0/5 > **Anette** | *24 September 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I like that the system can be set up and customized to fit my business and needs the best. > > **Cons**: That I cannot see the balance on the main page when I open a case. > > Making my life so much easier, everything is very user friendly. ----- ### "Intuitif \!" — 5.0/5 > **Capucine** | *6 June 2025* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Les aspects du logiciel Case Manager que nous apprécions est sa personnalisation assez avancée mais également son interface intuitive qui permet une facilité d’utilisation. > > **Cons**: Les inconvénients que l’on pourrait relever du logiciel Case Manager seraient les limitations fonctionnelles dans le sens où certaines fonctionnalités annoncées ne sont toujours pas opérationnelles. > > Globalement nous avons une expérience d’utilisation du logiciel assez positive car cela nous permet d’être réactif et compétitif dans nos actions et projets. ----- ### "User Friendly Solution to Case Tracking" — 5.0/5 > **Nicole** | *23 May 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: CaseManager is very user friendly, the customizable diary is easy to manage your cases and pending tasks. It's also easy to customize the program to fit your needs. > > **Cons**: The only con I can think of is not being able to view the balance directly on the main page when opening a case, you have to go into the case details and this adds a little more time.. > > Overall the software works for quick workflow, prioritizing the main tasks, and tacking the agents works and targets (which is important in the industry of debt collection). ----- ### "Case Manager review from implementation and support perspective." — 5.0/5 > **Tredoux** | *20 June 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's customizability, feature richness and customer support. > > **Cons**: It is not in the cloud, but can easily be accommodated by applications such as Azure. > > Excellent\! A robust product that can be customized almost any business need. ----- ### "Case Manager Teams work ethic" — 5.0/5 > **Nadine** | *18 June 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: the program is very user-friendly, it allows us to prioritize certain work-flows from the customizable diary. It also allows us to accurately track our agents work and targets which is vital in our industry > > **Cons**: There really are no cons from our Company with regards to Case Manager > > Burnard Raaff \& Associates has been with Case Manager for more than a decade. Due to our client's specifications we had to move to another collection system however we quickly realized that Case Manager is the best for our company and the results have proven such which in turn made us come back after a mere 6 months with another company. Case Manager's support team is one of the best i have ever dealt with and they really take their time in hearing concerns. Case Manager is one of the most elite systems out there and will really boost your business outcomes ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/450678/CaseManager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data