--- description: Review of ChargeAutomation Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChargeAutomation | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/4526/online-payment/software) > [ChargeAutomation](/software/450590/ChargeAutomation) # ChargeAutomation Canonical: https://www.softwareadvice.co.nz/software/450590/ChargeAutomation Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/450590/ChargeAutomation?page=2) > ChargeAutomation is a software designed to streamline operations and enhance the guest experience for vacation rentals, BnBs, and short-term-rental hosts. The platform offers a suite of features tailored to the hospitality industry. One key feature is the contactless online check-in. Guests can provide information, upload documents, sign agreements, and make payments before arrival. This eliminates lengthy check-in queues and ensures a smooth start to the stay. The automated payment system handles all processing, including deposits, balances, and fees, without cash handling, reducing errors and theft. ChargeAutomation also offers upselling features. This intelligent system can increase revenue per booking by suggesting personalized upgrades, services, and tours based on guest preferences. The security deposit collection feature automatically pre-authorizes deposits, incentivizing responsible guest behavior and protecting against property damage. Its digital guidebook web app provides guests with a customized portal for check-in instructions, access codes, recommendations, and more, enhancing the overall experience. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChargeAutomation ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starting price is FREE - **Target Audience**: 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Greece, Iceland, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States ## Features - ACH Payment Processing - API - Billing & Invoicing - Credit Card Processing - Cryptocurrency Processing - Customisable Templates - Data Import/Export - Data Security - Debit/Credit Card Processing - Electronic Signature - For Vacation Rentals - Guest Check-in/Check-out - Guest Communications - Guest Experience Management - In-Person Payments - Mobile Access - Mobile Payments - Multi-Currency - Multiple Payment Options - Online Payments ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Payment Processing Software](https://www.softwareadvice.co.nz/directory/4526/online-payment/software) ## Related Categories - [Payment Processing Software](https://www.softwareadvice.co.nz/directory/4526/online-payment/software) - [Vacation Rental Software](https://www.softwareadvice.co.nz/directory/4545/vacation-rental/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.co.nz/software/165334/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.softwareadvice.co.nz/software/140962/lodgify) — 4.5/5 (1282 reviews) 3. [Guesty Lite](https://www.softwareadvice.co.nz/software/420050/guesty-for-hosts) — 4.7/5 (547 reviews) 4. [Breezeway](https://www.softwareadvice.co.nz/software/82203/breezeway) — 4.6/5 (195 reviews) 5. [OwnerRez](https://www.softwareadvice.co.nz/software/344512/ownerrez) — 4.9/5 (259 reviews) ## Reviews ### "Easy and effortless to use, very great additional to our system" — 5.0/5 > **Verified Reviewer** | *10 June 2023* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Forms an important part of our business system which enables us to make additional sales > > **Cons**: None noted, all is very basic and functional > > Great service and support from the team, and reliable. ----- ### "Automating our growing business" — 5.0/5 > **Tracey** | *30 September 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We moved from another supplier due to the manual payments we were having to collect from our guest. We were not able to use security deposits for guests. It has enabled our growing business to automate its payments in a secure and flexible manner. > > **Cons**: Very small but as we are based in the UK some of the features and set up is based in $ rather than £ > > There have a been a few gaps in our requirtements - however the team at CA have always been receptive to these and have added lots of new functionality to support us. ----- ### "WORST NIGHTMARE AND SCAM" — 1.0/5 > **Eric Alvin** | *26 August 2024* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: NONE AT ALL. We never got to use their services and they charged us so much. Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to. > > **Cons**: Customer service was really bad and over charging over services that we never availed > > RATING : 0 ( if I could rate negative I would) Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money. The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever. The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity. ----- ### "Makes Payment Processing Easy" — 5.0/5 > **Ian** | *10 February 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: ChargeAutomation is a feature rich platform that makes process payments, authorizing deposits, and handling guest documentation easy. The hard working team of develops is constantly making improvements and readily accepts feedback and suggestions. > > **Cons**: The software struggles with updating when dates of stay change which is a challenge. > > Overall this software is excellent. It has made the day to day task of payment processing and guest document gathering smooth and reliable. ----- ### "CA is the future of guest experience" — 5.0/5 > **Stuart** | *11 August 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan. > > **Cons**: Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window. > > Fantastic, this is the future for guest experience\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/450590/ChargeAutomation?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/450590/ChargeAutomation) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data