--- description: Review of Updox Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Updox | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Updox](/software/450583/Updox) # Updox Canonical: https://www.softwareadvice.co.nz/software/450583/Updox Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/450583/Updox?page=2) > Updox is a comprehensive healthcare communication platform designed for out-of-hospital providers, offering HIPAA-compliant tools like telehealth, electronic fax, secure texting, forms, appointment reminders, and more—all in one centralized solution. It enables physicians, pharmacists, and long-term care providers to seamlessly connect with patients and collaborate on the same platform that integrates with numerous EHRs for easy and secure information sharing. Updox provides an all-in-one communication platform that makes it easy to deliver both virtual and in-person care, allowing you to stay focused on what matters most—your patients. As a centralized hub for managing all your work and communications, Updox helps ensure care is delivered safely and efficiently. By reducing the need for manual tasks and eliminating the hassle of juggling multiple systems, Updox helps you boost office productivity and free up time for patient care. Our solutions also enhance staff satisfaction by simplifying administrative workflows in a cost-effective, resource-efficient manner. Updox Telehealth makes it easy to connect with your patients anytime, anywhere through HIPAA-compliant video chat and secure texting. Enhance accessibility and engagement with a streamlined workflow that mimics an in-person visit. Simplify office management with Updox’s comprehensive suite of productivity tools. From secure internal messaging and HIPAA-compliant electronic faxing to online forms and a unified inbox, Updox helps streamline your day-to-day operations for maximum efficiency. Our patient engagement solutions empower patients to take a more active role in their care—reducing no-shows and enhancing communication through appointment reminders and a comprehensive messaging platform. With over 470,000 users, Updox is trusted by practices nationwide to boost patient engagement, increase internal efficiency, and strengthen external communications. As a client, you’ll receive reliable, responsive support via phone, email, and online chat during business hours—ensuring you get the help you need, when you need it. > > Verdict: Rated **4.1/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 117 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Updox - **Location**: Dublin, US - **Founded**: 2009 ## Commercial Context - **Pricing Details**: Contact Updox directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, United States, Vanuatu and 1 more ## Features - API - Appointment Management - Appointment Scheduling - Communication Management - Confirmations/Reminders - Customisable Templates - Digital Signature - Document Management - Electronic Payments - Electronic Signature - Fax Management - File Sharing - For Medical Purposes - HIPAA Compliant - Messaging - Mobile Access - Multi-Channel Communication - Multi-Provider Practice - One-to-One Messaging - Online Forms ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) - [Telemedicine Software](https://www.softwareadvice.co.nz/directory/4564/telemedicine/software) - [Fax Server Software](https://www.softwareadvice.co.nz/directory/4666/fax-server/software) - [Medical Scheduling Software](https://www.softwareadvice.co.nz/directory/18/patient-scheduling-software/software) - [Patient Management Software](https://www.softwareadvice.co.nz/directory/3489/patient-intake/software) ## Alternatives 1. 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Employees are friendly and knowledgeable. ----- ### "Updox" — 4.0/5 > **Frank** | *19 May 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts. > > **Cons**: Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox. > > Only wish that we could have our office phone number identified when texts and calls go to the patients. ----- ### "Meh, better products out there." — 1.0/5 > **Karen** | *21 May 2025* | Health, Wellness & Fitness | Recommendation rating: 2.0/10 > > **Pros**: When it works, it works well enough, problem is that is not often enough and getting customer service response is tough. > > **Cons**: 1. Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox. 2. CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. Very frustrating. 3. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. 4. When they have an outage (which seems to happen with regularity), it literally cripples our office. > > Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that. ----- ### "Good add-on to Practice Fusion." — 4.0/5 > **Nick** | *5 June 2024* | Medical Practice | Recommendation rating: 5.0/10 > > **Pros**: The integration with Practice Fusion is pretty good. The Updox module allows a queue for TXT messages and faxes, which then can be worked on. It's a good communication tool for scheduling, interacting with patients efficiently and quickly. > > **Cons**: There is still some work involved as far as working the queue but there is no magic wand that can do this automatically. > > Pretty good value as an ad-on to Practice Fusion. The two systems offer some of the best value when it comes to medical software for a practice. ----- ### "Updox is one of the most important programs we use in our office." — 5.0/5 > **Renea** | *11 April 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I am able to work from anywhere and complete my job. I can communicate with patients any time of day. Messaging is one of my absolute favorite features in Updox\! > > **Cons**: Telehealth is a feature that has not always been consistant so we also use another platform. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/450583/Updox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/450583/Updox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data