--- description: Review of MusicShop360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MusicShop360 | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [POS Systems](/directory/210/web-based-point-of-sale-software/software) > [MusicShop360](/software/450332/MusicShop360) # MusicShop360 Canonical: https://www.softwareadvice.co.nz/software/450332/MusicShop360 > Music Shop 360 is the ultimate point of sale solution for music store owners, designed to seamlessly integrate all aspects of your business into one, easy-to-use platform. Specifically tailored to meet the needs of music retailers, this all-in-one software combines in-store and online sales, inventory management, repairs, rentals, and customer relationship management (CRM) — ensuring that every aspect of your store runs smoothly and efficiently. With Music Shop 360, you can manage your store from anywhere, thanks to its accessibility on Macs, PCs, and tablets. The cloud-based system offers secure and reliable performance, giving you the flexibility and control needed to keep your business on track. Key features include real-time inventory updates, integrated purchase orders, and automatic shelf label printing, allowing you to maintain optimal stock levels and reduce operational costs. The software also enhances customer engagement, providing tools for personalized email promotions, automated text messages, and loyalty program management. This helps you build strong relationships with your customers, encouraging repeat business and enhancing customer satisfaction. Detailed CRM features allow you to track customer interactions and preferences, enabling more targeted marketing efforts and better service. Music Shop 360 simplifies the management of custom orders, repairs, and rentals, ensuring timely job completion and boosting service revenue. The software’s real-time tracking capabilities allow you to monitor the status of products and services across multiple in-store locations, ensuring that nothing falls through the cracks. Detailed reporting and analytics tools provide valuable insights into your business performance, helping you make informed decisions and optimize your operations. With reports on top customers, inventory turnovers, and marketing performance, you can accurately forecast and adjust your strategies to drive growth. The software supports multi-location management and different pricing strategies, ensuring that it scales with your business as you grow. By integrating various business operations into one system, Music Shop 360 eliminates the need for multiple software solutions, reducing complexity and operational costs. Music Shop 360 is more than just a point of sale system; it’s a comprehensive business solution that enhances every aspect of your music store operations. From improving inventory management and boosting customer engagement to streamlining repairs and rentals, Music Shop 360 gives you everything you need to run your store effectively and efficiently. > > Verdict: Rated **3.0/5** by 3 users. Top-rated for **Ease of Use**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 3 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 40% | (4/10 Likelihood to recommend) | ## About the vendor - **Company**: Rain Retail Software - **Location**: Springville, US - **Founded**: 2008 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Alerts/Notifications - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Commission Management - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customisable Reports - Discount Management - Electronic Payments - Electronic Signature - Employee Management - Gift Card Management - Inventory Management ## Integrations (5 total) - Affirm - Afterpay - Avalara - Clientbook - Klarna ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [POS Systems](https://www.softwareadvice.co.nz/directory/210/web-based-point-of-sale-software/software) ## Alternatives 1. [Venmo](https://www.softwareadvice.co.nz/software/317580/venmo) — 4.7/5 (9306 reviews) 2. [Square Point of Sale](https://www.softwareadvice.co.nz/software/374161/square-register-pos) — 4.6/5 (3039 reviews) 3. [Epos Now](https://www.softwareadvice.co.nz/software/21000/epos-now) — 3.8/5 (729 reviews) 4. [Boulevard](https://www.softwareadvice.co.nz/software/449906/Boulevard) — 4.6/5 (390 reviews) 5. [Shopify POS](https://www.softwareadvice.co.nz/software/372951/shopify-pos) — 4.6/5 (248 reviews) ## Reviews ### "Great product, great team" — 5.0/5 > **Carolyn** | *23 September 2026* | Music | Recommendation rating: 10.0/10 > > **Pros**: innovative: this is usually an outstanding product that helps me do retail business with extreme ease > > **Cons**: recently I have encountered a lot of problems with the very tools that helped me in the pass. Customer support has not been helpful in these areas regarding website updates. > > overall, this is a great product with a great team of programmers. They are not afraid to spend time opening up new connections, providing for the music retailer. ----- ### "Great Potential, Continual Hurdles" — 2.0/5 > **Johnpaul** | *17 September 2026* | Music | Recommendation rating: 1.0/10 > > **Pros**: MusicShop360 promises just about anything a music retail shop would want in a POS system, along with the most popular integrations. Its subscription cost is also competitive. Pre-onboarding support was fantastic; over 8 months, they addressed all of my questions. > > **Cons**: The implementation was so botched it cost significant money and frustration. Critical features that were specifically confirmed to work as described simply did not. Their website offers no chargeback protection, and their fraud detection systems failed to catch fraudulent orders, costing over $10,000. Bugs affecting normal daily operations have gone unresolved for 3 years, forcing constant workarounds. Tech support is limited to opening cases for the developers, who are inaccessible directly; updates are delayed and only come through front-line support relaying information. Some recent "upgrade" choices don't work correctly for an omnichannel business. Despite being told I'm a VIP and part of the customer advisory group, I'm still constantly asking for help on major issues and features commonly without resolution. > > Overall, this has been a rollercoaster. The pre-onboarding process gave me real confidence, but that confidence didn't carry through to implementation. The launch was badly botched, they failed to delete any of the 8 months of test data and misaligned much of the imported data, costing significant money and time, much of that expense in payroll and my own time spent working around or remedying the software's issues. Since then, it's been three years of managing around bugs and gaps rather than running my business smoothly. I stick with it because in theory it should provide exactly what an omnichannel music retailer needs, and their team is clearly trying to improve things. Unfortunately, there are continual hurdles to it actually working as promised, and getting real resolution on major issues remains a struggle despite my "VIP" status. ----- ### "Review of MS360" — 2.0/5 > **Jake** | *23 September 2026* | Music | Recommendation rating: 1.0/10 > > **Pros**: One of the things MS360 does well is customer service. The support team is very helpful. Brenna from customer service is nice to talk to. > > **Cons**: The overwhelming amount of bugs. Not a smooth transition from old system. Resolving bugs takes forever. The payment processing they use is not good whatsoever. Contracts on autopay didn't work for a solid 3 months without resolving the issue. Lack of communication about severe bug issues is pitiful. Lack of testing out new features that MS360 rolls out, which results in more bugs and more problems. Reliance on AI as oppose to actually building out the software we subscribe to is comical. The reporting system works only 10% of the time. The developer and owner want us to use AI for generating reports and not using their own reporting system. The owner and developer have almost given on making the software stable, and relying on Claude to build out the system for them. > > Overall, the switch from our old software to the new one has been underwhelming. The advertised low costs have been fulfilled, but mainly because we were credited with free months because of the overwhelming amount of bugs. The lack of resolving bugs for severe and important issues is the worst part. Overall satisfaction level 2/5. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/450332/MusicShop360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data