--- description: Review of OXARI ServiceDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OXARI ServiceDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [OXARI ServiceDesk](/software/450314/OXARI-ServiceDesk) # OXARI ServiceDesk Canonical: https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk?page=2) > OXARI ServiceDesk is a ticket and problem management system designed to support organizations in managing service interruptions, equipment failures, and defect resolution processes. It facilitates operational continuity through structured incident handling and corrective action implementation. The system includes features for incident management, problem management, and SLA monitoring to help maintain service standards. It offers a self-service portal with customizable interfaces, service request handling, change management processes, and workflow automation. Additional features include a knowledge base for storing and retrieving information, built-in reporting with options for custom report creation, and dynamic form creation for various ticket types. Users can define ticket categories, set up status workflows, establish priority matrices, and configure web dashboards tailored to specific roles. OXARI ServiceDesk supports ticket registration across multiple support lines, tracks ticket progress, and analyzes infrastructure weak points by reviewing common ticket types. It enables organizations to maintain service availability standards through detailed SLA analysis, structured request categorization, customizable templates, and rule-based system logic. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Infonet Projekt ## Commercial Context - **Starting Price**: €100.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, Polish - **Available Countries**: Poland ## Features - API - Alerts/Notifications - CMDB - Change Management - Configuration Management - Customer Support - Customisable Templates - Email Templates - IT Asset Management - Incident Management - Inventory Management - Knowledge Base Management - Mobile Access - Problem Management - Real-Time Notifications - Real-Time Reporting - Remote Access/Control - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) ## Alternatives 1. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [Desk Manager](https://www.softwareadvice.co.nz/software/310334/desk-manager) — 4.8/5 (106 reviews) 4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) ## Reviews ### "OXARI w EP" — 5.0/5 > **Paweł** | *4 November 2025* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: I like the interface and its intuitiveness. The system itself makes it easy to track requests, assign tasks, and monitor problems. The configuration options are a bit convoluted, but that's understandable given the system. The workflows are brilliant if you customize them. The entire system offers a multitude of options, which can be a bit confusing at first. OXARI is the perfect tool for effectively managing IT support and service requests. > > **Cons**: There are many configuration options, which can cause problems upon initial use and initial interaction with the system. The report builder frequently needs to be refreshed because it doesn't always work correctly. > > The overall experience is pleasant. Implementation is included in the price, which is a big plus, but it could use a little more time. When compared to other systems, this one seems to be the best in its class. ----- ### "Director IT" — 5.0/5 > **Tomasz** | *7 November 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees. > > **Cons**: You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures. ----- ### "A good ITSM tool at a competitive price" — 4.0/5 > **Kamil** | *24 March 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like most about the OXARI ServiceDesk is its simple and intuitive user interface, which makes ticket management a breeze. I also appreciate the wide range of automation features that help streamline repetitive tasks. > > **Cons**: Configuring the tool takes a long time. More flexible configuration options would be useful. The mobile app needs some refinement (though this isn't just an Oxari issue). > > It’s a solid IT service management tool developed and regularly updated by a Polish team. At this price point, it is hard to find a better alternative. ----- ### "One tool, many possibilities" — 5.0/5 > **Marcin** | *5 June 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: All the options you need for your everyday work in one place > > **Cons**: I don't see anything for now... everything works correctly ----- ### "My opinion" — 5.0/5 > **Tomasz** | *6 June 2024* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Intuitive to use, intuitive to configure, low cost of use compared to other products of this type > > **Cons**: For now, I have not noticed any disadvantages of using OXARI ServiceDesk ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data