--- description: Review of OXARI ServiceDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OXARI ServiceDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [OXARI ServiceDesk](/software/450314/OXARI-ServiceDesk) # OXARI ServiceDesk Canonical: https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk?page=2) > OXARI ServiceDesk is a ticket and problem management system designed to support organizations in managing service interruptions, equipment failures, and defect resolution processes. It facilitates operational continuity through structured incident handling and corrective action implementation. The system includes features for incident management, problem management, and SLA monitoring to help maintain service standards. It offers a self-service portal with customizable interfaces, service request handling, change management processes, and workflow automation. Additional features include a knowledge base for storing and retrieving information, built-in reporting with options for custom report creation, and dynamic form creation for various ticket types. Users can define ticket categories, set up status workflows, establish priority matrices, and configure web dashboards tailored to specific roles. OXARI ServiceDesk supports ticket registration across multiple support lines, tracks ticket progress, and analyzes infrastructure weak points by reviewing common ticket types. It enables organizations to maintain service availability standards through detailed SLA analysis, structured request categorization, customizable templates, and rule-based system logic. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Infonet Projekt ## Commercial Context - **Starting Price**: €100.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German, Polish - **Available Countries**: Poland ## Features - API - Alerts/Notifications - CMDB - Change Management - Configuration Management - Customer Support - Customisable Templates - Email Templates - IT Asset Management - Incident Management - Inventory Management - Knowledge Base Management - Mobile Access - Problem Management - Real-Time Notifications - Real-Time Reporting - Remote Access/Control - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) 2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 4. [Desk Manager](https://www.softwareadvice.co.nz/software/310334/desk-manager) — 4.8/5 (106 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) ## Reviews ### "OXARI ServiceDesk – Reliable ITSM Platform with Strong Implementation Support" — 5.0/5 > **Marcin** | *26 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What stands out most about OXARI ServiceDesk is its combination of workflow automation and practical ITSM features in one platform. In particular, the ability to automatically classify tickets, assign priorities, route requests to the right support line, and track SLA performance can significantly reduce manual work for IT teams. The integration with CMDB/Asset Management and the self-service portal are also strong points because they move it beyond a basic helpdesk into a more complete service management tool. > > **Cons**: I haven’t found any bugs or shortcomings that were not quickly addressed by the product team. However, I should note that I do not have experience with other environments, so I lack a direct point of reference for comparison. > > Overall, my experience with OXARI ServiceDesk has been positive. The system is stable and well-structured, offering solid ITSM capabilities covering key areas such as incident management, request handling, SLA tracking, and workflow automation. A strong advantage is that the platform is actively developed, and any issues or questions are quickly addressed by the vendor’s team, which provides a high level of confidence in daily operations. From a usability perspective, the system may require some initial effort to properly configure and adapt it to organizational processes, but once implemented correctly, it runs reliably and supports efficient IT service delivery. This is already the third hospital where I work and implement OXARI ServiceDesk, which allows me to evaluate the solution across different environments and confirms its consistency and stability. I also highly value the quality of implementation support—the deployment engineers and service staff are very helpful, competent, and respond quickly to any needs or requests. In summary, it is a reliable and capable service desk system that performs best when properly aligned with internal processes. ----- ### "IT Director" — 5.0/5 > **Verified Reviewer** | *3 September 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: OXARI ServiceDesk is its intuitive interface, reliability, and fast ticket handling. It helps our team stay organized and improves communication between users and IT support. > > **Cons**: I have not encountered any significant drawbacks so far. The system meets our expectations and is continuously improving. > > My overall experience with OXARI ServiceDesk has been very positive. It is a stable, user-friendly, and efficient solution that significantly streamlines daily service desk operations. I would highly recommend it to organizations looking for a modern IT support platform. ----- ### "A good ITSM tool at a competitive price" — 4.0/5 > **Kamil** | *24 March 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like most about the OXARI ServiceDesk is its simple and intuitive user interface, which makes ticket management a breeze. I also appreciate the wide range of automation features that help streamline repetitive tasks. > > **Cons**: Configuring the tool takes a long time. More flexible configuration options would be useful. The mobile app needs some refinement (though this isn't just an Oxari issue). > > It’s a solid IT service management tool developed and regularly updated by a Polish team. At this price point, it is hard to find a better alternative. ----- ### "Compliance-Ready ITSM Solution Backed by Exceptional Support" — 5.0/5 > **Marek** | *26 August 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: A reliable, locally-supported Polish system with outstanding communication from the vendor team. The system is well-aligned with standard security policies and regulatory compliance frameworks. > > **Cons**: The initial implementation curve can be challenging if approached without a broad, upfront conceptual blueprint. Some elements required structural refinement in later phases, which stemmed from my decision to handle the deployment entirely in-house. > > Highly satisfied with the overall outcome. While I encountered minor hurdles along the way, most resulted from learning and deploying simultaneously with our internal team. Fortunately, the vendor's support team was always responsive and instrumental in helping us resolve those issues efficiently. ----- ### "Director IT" — 5.0/5 > **Tomasz** | *7 November 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees. > > **Cons**: You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/450314/OXARI-ServiceDesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data