DoorLoop

Pros

I love the platform and look of it. It's so easy to navigate!

Cons

The lack of training in the short time frame allowed. It has excellent modules for self-teaching, but the components offered are so good, you want to be able to have someone help you set a goal line of setting things up, and seeing how they work.

Pros

The ease of use of the dashboard and interface. Ability to give owners a portal so they can login and see what they need when they need to.

Cons

I have to manage my own businesses budget as a separate user and make manual deposits to the same operating account to keep my budget reconciled correctly.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look.

Cons

The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated.

Pros

Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost.

Cons

After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance.

Pros

On the Accounting side, the software delivers everything you need to make informed decisions regarding rentals and property management. The software is intuitive to your needs and very customizable. Chat help is available and very helpful in the times we've reached out. The system is something that we will be able to grow with as we acquire more rental units and the tenant portal/online payments will be very useful.

Cons

Not really a con, however, I can see where someone would try to jump right in. My advice would be to take the time to go thru DoorLoop University so that a new user has a clear understanding of how to set up the system for your own needs - and you will learn even more features that you may have not thought you needed.

Pros

Had an app but overall still pretty bad

Cons

Everything….. the inconsistency and lack of transparency with their back end team made me want to run the other way so fast

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

User friendly, especially the ability to make and delete entries prior to them being reconciled. The linking of the bank accounts, tenant portal, online payments,

Cons

The time it take for the tenant's online payments to be deposited in our accounts.

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

The program is easy for a Novice to follow but, when you run into a road block, the Chat is not too chatty, which I'm pleased with and does not prevent you from communicating with a person. Results are also fast and very helpful.

Cons

I haven't found any yet as I am still new to the Program.

Pros

Easy to navigate and very user friendly.

Cons

Would prefer to have interaction with helpdesk over the phone or zoom. Sometimes I don't receive a clear answer from the text messages online which delays.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

I like the appearance of the interface. The dashboard helps keep you organized. Email notifications of rental payments from the Tenants.

Cons

Paying bills is a little confusing the way you have to wade through different windows to make a payment.

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

The flexibility DoorLoop offers to test to ensure your business model will work in their system. We spoke to 3 other major property management software systems and they were unwilling to pursue investigating with us. We like how easy the system is to use and all the help including the on line training material.

Cons

That we were not advised prior to implementation that to get the full functionality/integration of automatic bank reconciliation and syncing, we needed to verify that our bank would accept the interface. Therefore, we have to do manual bank reconciliations and have to check our bank account for the actual balance.

Pros

DoorLoop provides a wide array of utilities for property managers. Tenants can apply online, pay online, and be screened via TransUnion. The system tracks payments in and out and owners can jump on their own portal and run their own reports at any time. If someone comes into the office and pays with a check, I can immediately enter the payment in on the cellphone app and submit a picture of the check as part of the record of the payment. The system will also automatically email the tenant that the check was received. There are settings to send reminders to tenants when rent is due or if they are late to help reduce forgetfulness. They are always updating the system to add new features. DoorLoop has howto guides and videos to walk you through how to do anything. But if there is still an issue, their customer service people are very responsive by immediately getting on an online chat or getting on a Zoom call to help you.

Cons

There are a few features I would like to have added. I have mentioned a few to DoorLoop who has stated they are working on a few of them. That is one thing I have noticed is that they are always improving the program and adding more features so that in time I am getting more of what I want.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

Everything! But I would have to say that the immediate online help center has been huge for me being new to this program. But also the overall ease of use and super friendly interface. Another major perk is the owner and tenant portals that your clients have 24/7 access to all their financials, rent payments, and maintenance needs.

Cons

I wish they could update or switch their outgoing payment processor. I do not like checkbook.io and how outdated it feels and looks. Also the processing time with them is too slow. I just end up transferring rents from my business bank account instead. Its an extra step for me, but I can get my clients/home owners paid way faster

Pros

I love the autopay feature and the tenant portal.

Cons

I did not like the intial setup fees, I also didn't like the fact I can't do one-off charges for renting out conference rooms etc. but they do not market that they do that so it's not an issue just would be a 'nice to have'.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

Over all everything we were looking for is available except multiple QuickBooks accounts.

Cons

Can only integrate one QuickBooks account.

Pros

DoorLoop has most of the tools needed to be a successful property manager. For the most part, it is easy to set up and use. No need for external tools, such as Excel. Portals, websites, and communication tools really add to our professionalism.

Cons

More complicated lease terms, such as those used with Student Housing, are not always simple or possible to set up in DoorLoop.

Pros

Live online updates to rent payments, maintenance labor charges and credit card expenses, once assigned to a unit. It used to take me 1-2 months to tally how much we have spent on a unit, now I can get it real time, which is powerful!

Cons

It was a daunting task to add in all expenses for the year in October when we started, but now it is just the monthly up keep, which is not bad. I wish there were additional ways to pay online for those that do not have bank accounts. The 3% credit card fee is not agreeable to tenants.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

The customer service department is amazing. The Tenant portal and Leasing portion of DoorLoop are my favorite and most used features, but I use and love most of the features offered.

Cons

I have difficulty remembering the correct way to get to the feature I want. Do I start from Leases, or People...but that's when customer service comes into play and they get me where I need to go every time.

Pros

Everything you need to manage your property is within this one program so it makes managing so much easier and it has the best tool so it's so much more professional than creating everything on your own from scrap. I love that reminders for rent collection are automatically sent as well as past due reminder.

Cons

I can't send messages to my tenants from the app unless I purchase a bigger plan but with only 4 doors it doesn't make sense. I wish I could just add on the messaging part without having to upgrade my plan.

Pros

DoorLoop has been a great management tool for our rental properties

Cons

We don't have a single complaint for DoorLoop.

Pros

DoorLoop has great customer service. From day one, they walk you through all of the setup and follow up to make sure you understand everything. They are quick to reach out to you if you have a question at any point later on. They want to hear your feedback, and will act on good ideas that you give them. My tenants find it easy to pay their rent through DoorLoop, and they receive automated invoices and receipts.

Cons

The rental application feature is a bit clunky to use, and I wish there were a way to split the cost of the TransUnion credit report fee between the applicant and our company so that we can stay within New York State guidelines. It would also be great if there were the option to save application templates that could then be applied to rental units. I would like to be able to easily see on the Dashboard the expected date that undeposited rent will be deposited into the company bank account. I would love to have a budget feature so that I could utilize all the accounting features. Also, it would be great to be able to have rent reported to the credit bureaus.

Pros

I appreciate the corresponding "Need Help" information buttons for whatever task you are attempting in the software. It is a very user friendly platform, with a central "Create New" button to lead you to any task needed to be performed. I went with this company because of the owner and tenant portal options. The accounting features, and "application to tenant" process are very simplified and time saving. Amazing reporting and maintenance features.

Cons

My cons would be that the accounting is property related accounting, and if you need to account for monies such as interest and opening bank deposit you have to create a "dummy property" to account for that money. It took awhile to get the online payment portion set-up and the starting limits on amount of money allowed to be collected online for rent was too low and took extra work to "ask" for it to be raised, and until the limit was adjusted my tenant could not pay through the tenant portal. The cost to send documents through the software to be signed such as a lease are charged per transaction, and seems high to me, but you can also upload a signed lease so you don't have to use it. The tenants are also charged a ACH fee.

Pros

We utilize DoorLoop everyday. I love the ease of use, and the fact that I can click in the bottom right hand corner to talk to someone for help whenever I need it. Someone responds in a quick and timely fashion which is helpful always, and I never go without an answer.

Cons

I honestly dont have a ton of cons about DoorLoop. I have submitted requests for features for my landlords to have access too, and they are working on that.

Pros

It's a great and robust platform. Like anything, there's always room for improvement. And I'm looking forward to every improvement they make. However, by far the best feature and benefit is their AMAZING customer service and support. They have been very accessible and extremely patient with me. Their accounting knowledge has been very helpful, as I had very little of my own and don't enjoy it. So their help allowed me to get over that hurdle.

Cons

Setup and learning some of the procedures was most difficult for me. Set up was really my fault, as I was busy to and it takes time. Learning the procedures is really due to my lack of accounting lingo. Some of the steps weren't as intuitive as I'd like. But again, it's likely due to my lack of accounting jargon.

Pros

Whenever I have issues with the product, I can usually get a hold of someone within about 10 minutes or less. It gives me plenty of time to start working on other things that I do. The customer service is prompt and accurate and extremely accommodating.

Cons

I am in Commercial Real Estate property management. I deal in storage units as well. It is good for storage units however for overall marketing on commercial properties it does not fulfill this currently. I know they are working on this sector. I know that with the technology they do provide, this feature will be more effective once they have completed working on it.

Pros

The way that virtually everything you need to run a Multi-Family Dwelling is on the DoorLoop platform.

Additionally, the customer service, from onboarding to setup, to handling random things that come up during the normal course of business, has been amazing!!

Cons

As an apartment owner with only 80 units, the price for DoorLoop as a relative cost to what we bring in is much higher than larger operations. In my opinion, the price is pretty steep considering there are useable alternatives for next to nothing. Yes, they don't quite have the functionality and integration as DoorLoop, but there is still an efficiency curve that doesn't quite fit us, however we still use DoorLoop because of the exceptional service and product it provides.

Pros

We like that this software keeps things organized and all in one place. We rely on the accounting feature as so much of property management relies on good bookkeeping.

Cons

As with all growing companies there are a few quirks about the software I would love to see develop better. One thing that has been a little bit awkward is when we onboard a property and the owner would like us to do some work before we rent it. The software has no way to let them contribute funds to their property. Our owners have ended up having to send a check in the mail. This has not been ideal.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

we are able to use this software across all of our rental properties and manage them in one place even though they are all very different rental property types. (apartments, campgrounds, VRBO)

Cons

There are some minor adjustments I would like to see in features, but this can all be custom programmed if you choose to pay for it.

Pros

I loved how easy it was to get DoorLoop started. I have tried other well-known platforms in the industry and struggled to get them working. Many oversold their features. All of DoorLoop's features that I have use have been a success. Always meet my expectations.

Cons

I think that DoorLoop is a newer platform so there are still some features that need to be added or have only recently been added, like expense tracking by unit. I think more established platforms have all the features flushed out already.

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

I like that it imports transactions from my banks. I like the reporting feature that breaks costs down by property. I like the lease tracking and renewal feature.

Cons

I don't like paying to pay bills, hence I don't use it. There are times that if you dont follow the recommended steps to do an event, such as lease renewal, you can screw up the property, and need to go to technical support to clear it up. I call that stupid user mistakes, but DL will let you make them.

Pros

I like the most that my tenants can put a work order online and get a response; whether or not the office is open.

Cons

There's a LOT of accounting reports, and some reports I felt I need but it's hard to get.

Pros

Customer service is my #1. They exceeded my expectations. The program itself is easy to use and when I have questions, they're there to help me!

Cons

Though the program is very user friendly, but they still have some kinks to work out here and there that require some searching for answers, but they're always happy to submit a ticket on my behalf of a request to improve the program (if an answer doesn't exist already).

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

DoorLoop pretty much handles every aspect of my property management business very well. The tenant experience is incredibly intuitive.

Cons

DoorLoop took a while to learn and set-up. This is because there are a lot of features. Additionally, DoorLoop uses double-entry accounting. This is a professional accounting method, which just requires training / understanding.

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

Tenant Portal. Really connects landlord and tenant and streamlines rent collection. Automates Lease administration.

Cons

Needs more commercial real estate features.

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

We love the ease of use with this software. As well as the amazing customer service staff! Any time we have an issue we are assisted quickly ( usually less than 10 minutes )

Cons

The only complaint that we have is when we first signed up for DoorLoop we were able to run credit card payments through the portal. Now it says impersonating a tenant. We have quite a few guests that stay with us annually and used to take their payments through the portal but now have to have them write a check or utilize square.

Pros

The robust, but easy to use, accounting system was my main draw to DoorLoop, but I have been pleasantly surprised by rest of the features.
Owner and tenant portals, customizable website, using my own California Association of Realtors leases, and organization of my properties has been a pleasure.
The customer service has also been wonderful. From my rep, AJ, who patiently explains everything to me, to the help bubble online.
Even AJ (a different AJ from my rep), who took care of my website, is very easy to work with and EXTREMELY helpful. He sends me personalized videos of how to fix any issues I create on my site AND fixes them for me.
I am not an accountant, have never wanted to be an accountant, and do not like accounting, but DoorLoop makes the process painless, for which I am very grateful.

Cons

I manage both short and long term rentals, so I wish the website was able to add a date feature to search for homes.
Since I do not manage that many properties, this is not a huge issue, but if I grow much bigger, I think it would be a nice option to have.

Pros

Just the simple straight forward use of this great software program and that it keeps me on track without worry.

Cons

At this time there is honestly nothing that I do not like!

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

Doorloop hs fantastic customer service. I can accomplish everything I need in Doorloop but when I run into a question or roadblock, it is easy to get an answer and get back up in running in a matter of minutes.

Cons

I was sad that there are no graphs or charts to show expense trends, NOI trends, revenue trends, etc. It would be nice to have a graph feature where you could easily see NOI by month and make sure you are trending in the right direction. I realize I can export to excel and create a graph but that is cumbersome.

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

Ease of access, keeping track of rent payments, vendor payments, and owner payments. Helps us as property managers manage our properties to the best of our ability.

Cons

Sometimes the DoorLoop techs are slow to respond to issues.

Pros

One of the standout features of Door Loop Software is its user-friendly interface. Navigating through the system is intuitive, making it accessible even for users with minimal technical expertise. The clean design and well-thought-out layout contribute to a positive user experience.

Cons

While Door Loop Software impressed me with its overall functionality, there's always room for improvement. A more detailed user guide or tutorial section could be beneficial for users who are new to access control systems.

Pros

The set up process was helpful as there are some onboarding calls and demos to watch. The extensive reporting/features really help automate the workflow and efficiency of the bookkeeping

Cons

The lack of direct phone service when there are customer support issues. Submitted tickets to request a callback and then not getting one is very frustrating. I was 99% sure phone support would have included a direct phone number to the service center, but the online support can take hours to get a response. Also the payment processing time is slow. There needs to be an option for expedited funds if there already isn't one. I am new

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

The reason I chose DoorLoop is that it was one of the ONLY solutions that had Zapier integrations. For property managers, Zapier is a must have automation tool, but unfortunately many other tools on the market for managing rentals don't support it. This was the primary reason I chose DoorLoop, but so many other surprises have come along with it, such as the customizable website and tenant portals to continue to grow our companies barnd.

Cons

The price is higher than other products I was using previously, but honestly, the automations and the value have made it worth it. Still, it may not be great for some folks with only 1 - 2 properties. For those managers with more who are looking for a scalable solution, this is your best bet.

Alternatives Considered

Reasons for Choosing DoorLoop

Switched From

Reasons for Switching to DoorLoop

Pros

It is so much more user-friendly that other options on the market. Definitely better than trying to keep track of various spreadsheets. Love being able to keep all our documents attached directly to tenant or lease files or buildings as appropriate. Has saved time and money on doing taxes at the end of the year due to the excellent reports generated.

Cons

Some bugs in the system but each time I've been able to get them addressed pretty quickly.

Pros

I appreciate DoorLoop for being a very user-friendly platform.

Cons

I didn't encounter any significant issues with DoorLoop; it's a very user-friendly platform.

Pros

The Intergration of the finance & my accounts liked to my software. Less work for me.

Cons

Still new to program. There're a few tabs you have to click to go into a lease & add a rent paid, but nothing major.

Pros

Everything. Ease of access, ease of use, ease of help if needed from DoorLoop chat.

Cons

Some areas of use can be confusing, but the assistance received from DoorLoop negates this con as they are so helpful and quick to respond.

Pros

Good landing page design and delivery and , marketing strategies

Cons

One of the best business networking and promotion

Pros

I use DoorLoop most for tracking tenant maintenance requests. DoorLoop makes it a one-stop-shop for seeing a maintenance request from start to finish. This has been most valuable to us since transitioning from a property management group.

Cons

We have been using DoorLoop for around a year, and so far I've found zero problems. I honestly cannot think of anything that needs to be improved. I'm sure there's something, but everything has been spot-on so far!

Pros

makes everything easier to see track and manage!

Cons

Don't think there is many cons we had some issues learning how to do thins early on but the help page or customer support had relieved/taught us how to get over or past everything we ended up facing!

Alternatives Considered

Reasons for Switching to DoorLoop

Pros

DoorLoop has a great global search. Once we research all the varied functions and understand how to use them, they provide a multitude of various reports that can be easily pulled up & printed.
The online support is the one thing that outshines the other companies that we have tried. DoorLoop responds to inquires immediately & follows through on a personal level until we fully understand the answer to our problems. If we have a problem that is not available with DoorLoop, they look into integrating a solution for our problem.

Cons

When we print un-paid rents reports, it would be helpful to have the phone numbers of each tenant listed.